This review may appear a little detailed and negative but this hotel has many positives including the dedicated staff who are both pleasant and amenable.
I wrote this review whilst staying at the hotel, as a corporate guest.
I have stayed in a few Millennium Copthorne hotels over the years, the last being in Queenstown N.Z. I would say that they are acceptable hotels but nothing special.
Be wary of map systems, one I used put this hotel over the Waitrose store on Earl's Court Road. The true location is turn left out of the Kensington High Street tube station, take the first left and go to the far end, turn left again and the hotel is right in front of you. The location would score 95% for ease of access to public transport.
The external appearance of this hotel is of a 1960's planning mistake, not helped by the dreadful ill-fitting net curtains that gives it the feel of a 1970's to 80's civil service building.
Internally there is confusion between the classical wooden trim and 'sports bar' style illuminated signage which rather clash than compliment each other.
The newspaper stand in the bar is an assault on the eyes, given the surroundings, i.e. cheap white metal finish in a room of brass fittings and wooden trim. Having said this the bar is very pleasant and the staff accommodating. It appears to be kept in a pristine condition with even the back bar mirrors being polished, which is a rarity in many a bar. During my stay a pint of Becks Vier was £4.20, from memory.
The public areas I would rate at 90%.
Overall I would score the hotel at about 65 - 75% because the real let down is the rooms, which would be fine for the location if the price was say 30% cheaper.
The rooms are clean but very tired with evidence of many furniture changes over the years and the inherent rough areas of furniture where items have been altered. Surface mounted cables are unattractive and there was no toilet paper in the dispenser, but thankfully a spare roll was to hand. The paintwork needs refreshing and the wall paper was badly damaged in places.
The bathroom is clean and functional with melamine laminate wall sheet where you might expect tiles.
The aircon, although bulky is effective and quiet in operation, which is always a positive; having stayed in many a hotel where this one item alone can often make or ruin a holiday.
Would I stay here again?
Yes I would but were I to be paying, I would expect to pay no more than £78 for the superior room which was I believe being marketed at £116/night excl breakfast.
The location is quiet, so any room should be quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to submit your detailed feedback with regards to your recent visit to the Copthorne Tara hotel. All feedback received, either positive or negative is taken seriously. The points you raised are communicated to our Management Team and necessary action is taken to improve these conditions going forward.
We always endeavour to provide our guests with an excellent service during their stay with our best intentions and efforts to please all our guests, and hope you will return to Copthorne Tara when you next visit London to give us the opportunity to restore your confidence in our services and facilities.
Please do not hesitate to contact our offices directly should you require assistance with facilitating your booking arrangements, so we can ensure your stay is a positively memorable experience.
We look forward to welcoming you back to the Copthorne Tara soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.