Geat location, clean, relatively quiet inside the rooms, somewhat confortable. Check-in was an ordeal because the lobby was always so crowded. The harried staff did the best they could but there were just too many people who needed help! Eat somewhere else for breakfast; they charge you 14 pounds for their mediocre breakfast. Everything from there except for the eggs and sausages looked like it came from a can. But the lower level bar and restaurant areas seemed just fine. Not sorry I stayed there but I'll look elsewhere next time.

We have stayed here two or three times a year since the early 1990s. The main reasons are location and the quality of the air conditioning. This is the only hotel we have stayed in in London where the air-conditioning works effectively, and in high summer it is a great relief to escape the heat. Yes, the standard rooms are small for two people (and I would certainly not recommend them for three) and, yes, they seem to have a lot of trainee staff at the front desk, who struggle sometimes with the language, and yes some of the rooms are affected by traffic noise, but for a good location and a no-frills room provider, it is hard to beat. (Contrary to one of the other reviews, the hotel is not close to Victoria train station.)

we stayed 10 nites here . location is good . housekeeping kept forgetting that we were 3 in a room. they would forget to leave towels for the 3rd person with us from time to time. it was very hard to move around the room when the sofa bed was pulled out ; as another reviewer said you'd have to crawl to move around . as for cleanliness it was okay. as for the continental breakfast taste was good but became boring after the 3rd day the food served wasnt changed. it was mostly the same every day. they could at least change some of the fruits ( mostly watermelon and honeydew) or bread served .however the staff did try to be helpful when their attention was called . i believe things could still be improved.

Bought the room for about 1/2 price using Hotwire. (listed on Hotwire as 3-star hotel in Kensingtion) Clean rooms, bustling lobby, GREAT location. (1 block from the Kensington South tube station.) The neighborhood was super cute! We bought double-decker bus tickets from the consierge, and the bus stop for it was very close. Enjoyable stay!