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“Executive Lounge Staff made it!” 4 of 5 stars
Review of Hilton London Olympia

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Hilton London Olympia
4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England   |  
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Ranked #600 of 1,049 Hotels in London
London, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Executive Lounge Staff made it!”
4 of 5 stars Reviewed November 24, 2013

My first stay in this particular London Hilton and I shall be back soon! The executive lounge and staff are really what sealed it for me. Particular praise must go to the young Greek lady Penny who went out of her way to make me feel welcome from the moment I checked in through forgetting hold of some diabetic jam from the main restaurant for breakfast the following day so I could enjoy breakfast in the lounge. It is these little touches along with such a helpful, friendly attitude that go a long way. I didn't catch the other lady's name who was on duty that evening but she was similarly friendly.
Location is ideal for Olympia just 5 minutes walk away and if you want to head into central London there are regular taxis passing right outside the hotel or direct buses to Knightsbridge, Oxford Street or Euston/Kings Cross.
My room was an executive room and one of the most spacious rooms I have had in a London hotel for quite some time so no complaints there! Yes the corridors and staircases have a very 80s feel to them and are in need off an upgrade but to me that is a minor point compared to everything else I found positive, warm, clean and welcoming about this property,
I look forward to my next visit.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
I am delighted that Penny and the team looked after you well and that your first stay was indeed a memorable one. I am pleased that you found the location and the area met with your needs and that the entire team ensured that you were well looked after during your stay. Thank you for taking the time to share your feedback with us.
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1,199 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Chester
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 23, 2013

This hotel is excellently located for those who wish to visit the Olympia Exhibition Hall. It really is excellently located for those who wish to visit the Olympia Exhibition Hall. The rest of this hotel is average. The bar charges Chelsea prices for basic drinks. The room service is £11. The food is very over priced aswell. The staff are very aware of the ridiculous prices and seem to apologise for them. Especially the hotel car parking that is advertised as one price and charged at another. I paid £35 to park from 16.00 on one day until 14.00 the next day. I understand from talking to the lady at reception that this is an exceptional strategy to bleed more money from guests. Please ask about all pricing strategies as they do not reveal them unless prompted it seems. Its £3.85 for a water in the room. The water and crisps displayed in the room are on an electronic tray that automatically charge you if you move them. I feel like this business is almost "hell bent" on taking as much cash from its guests as possible - which is a shame as the staff are very helpful. Swerve.

Room Tip: you can hear every car drive passed all night and in many rooms ( from feedback from colleagues ) yo...
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
I am sorry to read that although you found the location met with your needs and the teams you encountered were all helpful and friendly that you felt that the prices were excessive.

The car park prices are displayed on the website and I have asked to car park team to ensure they reiterate all prices with our visiting guests.

If you did not consume any items from the top tray please do let the reception team know and they will make the necessary amendments to your account. Thank you for taking the time to write to us.
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Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 23, 2013

Stayed on business for one night. Check-in process was painfully slow (25 mins!) due to staff training. Room was broadly OK but it overlooked what appeared to be a dumping ground - there was rubbish and several skips etc. Also, the window didn't shut properly and there was a loud air vent directly outside. I got little sleep. Only plus point is its very convenient location for events at the Olympia.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
Thank you for taking the time to share you feedback with us.

I apologise that you felt that the check in experience was less than swift, we have been experiencing system errors and we are working with our IT partners to identify and rectify the problems. I have shared your concerns regarding the noise and view with my team to investigate.
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Tehran, Iran
Top Contributor
62 reviews 62 reviews
42 hotel reviews
Reviews in 19 cities Reviews in 19 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 22, 2013

Nice location ( about 10 minutes walk to High St Kensington station ), Polite and helpful staff, well equipped but small rooms. Very nice breakfast with beautifully designed restaurant are things you might expect from this hotel. In general, it is difficult to find something to make you upset about this hotel. Only thing to concern is rooms are really small and if you have a Sunday to stay in room, it might be a bit depressing !

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
Thank you for your recent review. I am pleased to hear that you enjoyed your stay and that the breakfast and restaurant met your expectations.

I sorry to hear that you found the room small . One your next visit please do ask the team for suggestions on Excursions and local sightseeing opportunities in the area. We look forward to welcoming you back soon
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Plymouth, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2013

Have stayed here a few times previously. The room was clean well appointed and the bed very comfortable, the bathroom clean but adequate. At night the room as very quiet, overlooking the rear, the downside being that we overlooked various external parts of hotel services. At 3 floors up these parts were not in normal line of sight, and anyway we didn't come to London to look out of hotel windows. Wide choice provided at breakfast to suit all tastes, but we did not dine here. Hotel well positioned for events at Olympia ( 5 mins walk ) Kensington High St, and the West End. Very well served by buses into Trafalgar Square, Oxford St.,amongst others.

Room Tip: Wide choice of rooms available, but some overlook a busy main road, so might be noisy.Suggest expre...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
I am pleased that as a returning guest you feel that we meet your needs on each stay . I am happy you enjoyed the Breakfast option and that the location was a favourable one. Please do let the team know if you have a room preference for your next visit .Thank you for your suggestions and feedback
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Chelmsford, United Kingdom
1 review
5 of 5 stars Reviewed November 21, 2013

This hotel is excellent for service and food. It is a short walk from the Olympia exhibition centre so makes a very good weekend stay in London. The staff are very helpful, rooms are clean and the restaurant food is reasonably priced and of good quality.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 25, 2013
I am delighted that you found the service and food Excellent and that the team ensures you had a pleasant stay. We look forward to welcoming you back in the very near future. Thank you for sharing your feedback and comments with us
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Oslo, Norway
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 20, 2013

Stayed a long weekend here. Good value considering the price. The hotel is only a 10 minutes walk to high street kensington tube stop where you have easy access to Central line and circle line. It is also several good places to eat in the area.We did not eat breakfast at the hotel, but walked up to Notting Hill, its about 15 mintues walk and had a good breakfast and coffee in that area. There is also a good organic restaurant close to the hotel where you can get a warm and cold breakfast. The hotel is good for the price. Some noise at night if you have a room in front of the building so bring earplugs if you like to sleep with the window open. There is AC in the room for those who prefere that in stead. We walked from the hotel to Covent garden through Kensington Garden/Hyde Park and it took about 1,5 hour. A nice walk for. I prefer to stay in Kensington/Notting Hill area when I visit London. There are several eating options, several coffee places, a good shopping area, and parks such as Holland Park is close. I would stay here again if I get the same price.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, November 21, 2013
Thank you for your feedback and comments regarding the area, food, travel and location.

I am pleased that you had an enjoyable stay. I was sorry to note that when sleeping with an open window you found the street noise disturbed your sleep. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#342 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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