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“Good business hotel let down by distance from tube stations” 4 of 5 stars
Review of Hilton London Olympia

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Hilton London Olympia
4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England   |  
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Ranked #595 of 1,065 Hotels in London
Amsterdam, The Netherlands
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 12 cities Reviews in 12 cities
63 helpful votes 63 helpful votes
“Good business hotel let down by distance from tube stations”
4 of 5 stars Reviewed August 29, 2013

Overall I had a good stay here, but like others have commented there are some issues.

Positives
Good size room
Good shower
Reasonably priced
Friendly staff

Negatives
Room not cleaned well
A long way from main tube stations
The lack of coffee early in the morning (the attached coffee show does not open until 0800)

Not sure I would stay here again on business unless I was visiting the Olympia exhibition centre.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 31, 2013
Dear Waspbiter,

Although I am pleased that you had an “overall good “experience" I apologise that we did not succeed in exceeding your expectations.

I have asked the Executive Housekeeping to speak to the supervisory team to ensure that all rooms meet the Hilton and Hotel standards of cleanliness, please do contact the Duty Manager in the future if you have any concerns regarding the cleanliness.

We do serve the same brand coffee in the Bar from 6.30am to ensure no guest misses out on the morning coffee.

The hotel is a 15 minute walk from High street Kensington or the #9,10 busses will complete the journey in 5 minutes and they depart from outside the Hotel every 6-8 minutes

Kind Regards

Riaan Stiglingh
Director of Operations
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1,037 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 28, 2013

We stayed four days here. Location was great. Kensington and Hyde parks not too far away. Good public transport into central London.

Hotel a bit aged but clean and reasonable.
Staff friendly. We arrived here direct from the airport at 7am after a long flight. Hotel provided us with a short term room to shower and change.
Rooms reasonable size.

Would stay here again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 31, 2013
Dear Julia H
I am pleased that you would return based on your recent stay and that you enjoyed the stay

Thank you for your comments on the team and hotel and we look forward to welcoming you back very soon

Kind Regards

Riaan Stiglingh
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg Va
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 28, 2013

We stayed at the Hilton Olympia for five nights Aug 21 thru Aug 25 2013. Unfortunately there were a few things which bothered us.

The fifth floor room we stayed in was quite small. One can adjust to that but the room was on the side of the hotel facing the A3220, a busy route in London. All night and day traffic noise.

Bath fixtures were showing signs of corrosion. Bathroom floor was badly stained, Called maintenance twice to get toilet working.

Fifth floor corridors are in need of maintenance, showing their age.

Concierges and other staff were friendly and breakfast was fine.

We've stayed in Hiltons before which is why we opted to stay here.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 31, 2013
Dear Duncan E

I apologise that you had some issues during your stay and thank you for bringing them to our attention

I have shared the feedback with the team to ensure they are aware of the problems you faced and to ensure that we rectify the issues

London is a busy metropolitan city and can get a bit noisy at times, we apologise this disturbed you during your stay


I am pleased that you found the team and in particular the concierge team friendly they are very passionate about the hotel and the guests.

Kind Regards

Riaan Stiglingh
Director of Operations
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York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 27, 2013

The hotel is in a good position for both the Olympia Exhibition Hall and the Kensington Area.
The rooms were a good size, very clean and comfortable
The only problem is with reception, there never appears to be sufficient staff on duty to welcome guests and also check them out

Room Tip: Inside rooms are quieter i was in 146
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 28, 2013
Dear Charles Y,

Thank you for taking the time to review your stay and for sharing your feedback with us.

I am pleased that your stay was an enjoyable one and I have shared the comments regarding reception with the Front of House Manager

Best Regards
Riaan Stiglingh
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 26, 2013

The hotel itself was nice and clean with a decent sized room. However the location was very far from convenient tube stops. The map makes it look like it is just 2 blocks from a tube but that tube is an above ground taht only runs on the weekend. The closest true tube stop is a 15-20 minute walk. There are not a ton of restaurants or bars in the area so it was hard to do anything around the hotel easily. Also, the maid service is extremely loud in teh morning and the walls are very thin. I was awakened by the person in the next room brushing their teeth at 6 am...the walls are really REALLY thin. But the staff was helpful and it was clean. Still too pricey for being so far out of the way of transportation.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 27, 2013
Dear Cynthia L ,

Thank you for your rweveiqw of your recent stay, I apologise that we did not add to making your stay in London a memorable one.

We are situated in the postcode of W14 and if you are stuck for thibgs to do may I recommend the following website: http://www.wherecanwego.com/whats-on/whats-on-in-w14/events.aspx. it is full of ideas and recommendations.

The hotel is a short bus ride from Central London and using the #9,10 and 27 will get you sightseeing in no time you can get adult and child-rate Travelcards - photo ID is not required. They are issued as paper tickets from the Visitor Shop.

If the Travelcard you need is not available, you can buy a Travelcard when you get to London.
If you buy a 7 Day Travelcard from a Tube station, Oyster Ticket Stop or London Travel Information Centre when you get to London, it will be issued to you on an Oyster Card. (A £5 deposit is payable when you get an Oyster card).


Best Regards

Kindest Regards
Riaan Stiglingh
Director of Operations
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Olympia, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 25, 2013

Needed one night accommodations before we took off on our cruise, so we didn't need a lot of fancy things. The reception was friendly though a little slow, the twin beds were comfortable, the meals in the restaurant were very good. We had a bathroom with a roll-in shower, and the entire bathroom flooded when we showered. Had to turn down water pressure and/or roll up towels to make a sort of towel dike around the bottom of the shower curtain to keep it from flooding. Hallways on each floor were not all on the same level as the level where the elevator stopped. Several steps were required at each floor if your room was on the lower level of that floor. That would be a problem for anyone assigned to a room on that lower level and for whom stairs are a challenge. Value was good, location convenient. It met our needs for the one night stay.

Room Tip: If stairs are a problem, be sure your room is on the same level as the elevator stops.
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 26, 2013
Dear Mel W,

Thank you for taking the time to write a review of your recent stay. I will investigate the bathroom you mentioned and have shared this feedback with the Engineering and Housekeeping teams.

I am pleased that you enjoyed the one night stay with us and we look forward to welcoming you back in the very near future

Best Regards

Riaan Stiglingh
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buxton, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 24, 2013

We stayed here for a London weekend trip. The location is great just a 10 min walk from High St Kensington tube station and we walked to the museums within 30 mins door to door. The reception greeting was friendly and whilst the room was small (expected at this price for London) it was clean and we had everything we needed. We faced the road but I didn't think it was noisy and we live in the countryside. Really nice pubs near by and the breakfast was great - loads of choice with both hot and cold. We would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, August 26, 2013
Dear MrsH23

We are pleased that you found the location, staff and food met your expectations and that you chose to stay with the Hilton London Olympia.

We are indeed fortunate to be within walking distance from the museum quarter and as you did mention a few great pubs and that you enjoyed exploring London

Best Regards

Riaan Stiglingh
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#330 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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