We spent a wonderful three days, two nights in the Royal Garden and it was a wonderful hotel, in a great location in London England. We had a King sized bedroom overlooking London (Not the Garden view) on the ninth floor and it was great! The street noise did NOT disturb at all, nor was there any noise or disturbance from the Restaurant on the 10th floor, which I had read a complaint about here on trip advisor from a previous guest.
We had no problem checking in early, and the hotel people were very professional and helpful. A map with directions was given immediately, a free newspaper, and when our hair dryer was malfunctioning, it was quickly replaced.
We did not get the breakfast (It is expensive) nor did we eat in the hotel, for we had other plans and tastes, but with so many options it was not a problem.
However, guests do need to realize several things:
One: the spa area, although nice was not what would be a four star spa in my ideal. It had a steam room and a sauna, which the floor boards were loose and hard to walk on (Separate for men and women)with three treatment rooms (Which were expensive and we did NOT get). The gym was well equipped, although without a TV as would be expected. and the oddest point was you must exit the hotel and go in a separate entrance right out in public. Not hard, but not the most convenient.
Two: We had to catch the Oxford Tube on Sunday morning very early. And although we could easily check out the night before, and did so, we had a taxi called for us so we could get to Victoria Station on time, but the taxi driver literally had no clue, and we ended up at the Oxford circle station with it being locked and we needed to be ON time!
I feel that the personnel at the desk (We did explain why we needed to be leaving so early), should have told us that one, the Undergrounds would be closed on that morning so early...and that it would have been nice to also have known a major bicycle race would affect traffic..... BADLY.... Nothing was said either way....
There is also no pool here, but that was no big deal....
We would however stay here again.... It was comfortable, the service was great and helpful and the location could not be beat.
It was well worth staying here!
Higher floors on the street views. The ninth floor was quiet
King sized bedrooms are comfortably s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your review. I am glad to hear that you enjoyed your room on the 9th floor overlooking Kensington. I am also happy to hear that you found our staff very professional and helpful.
However, I am concerned to learn that the spa area didn’t meet your expectations. We are looking at ways to improve the service area, your comments have already been passed onto our Rooms Division Manager who oversees the Health Club.
I am sorry to hear that your taxi driver had problems directing you to Victoria Station; it seems that he got confused between the Oxford tube and Oxford Circus tube station.
Thank you for your comments regarding the Ride 100 bicycle event inspired by the Olympic Games that took place, closing 100 miles of roads in London and Surrey. This was a new event and whilst the main route was advertised some unmapped areas were also closed unexpectedly. We will however be far more aware for next year’s event – and able to guide our guests better.
I look forward to welcoming you back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.