We spent a wonderful three days, two nights in the Royal Garden and it was a wonderful hotel, in a great location in London England. We had a King sized bedroom overlooking London (Not the Garden view) on the ninth floor and it was great! The street noise did NOT disturb at all, nor was there any noise or disturbance from the Restaurant on the 10th floor, which I had read a complaint about here on trip advisor from a previous guest.
We had no problem checking in early, and the hotel people were very professional and helpful. A map with directions was given immediately, a free newspaper, and when our hair dryer was malfunctioning, it was quickly replaced.
We did not get the breakfast (It is expensive) nor did we eat in the hotel, for we had other plans and tastes, but with so many options it was not a problem.
However, guests do need to realize several things:
One: the spa area, although nice was not what would be a four star spa in my ideal. It had a steam room and a sauna, which the floor boards were loose and hard to walk on (Separate for men and women)with three treatment rooms (Which were expensive and we did NOT get). The gym was well equipped, although without a TV as would be expected. and the oddest point was you must exit the hotel and go in a separate entrance right out in public. Not hard, but not the most convenient.
Two: We had to catch the Oxford Tube on Sunday morning very early. And although we could easily check out the night before, and did so, we had a taxi called for us so we could get to Victoria Station on time, but the taxi driver literally had no clue, and we ended up at the Oxford circle station with it being locked and we needed to be ON time!
I feel that the personnel at the desk (We did explain why we needed to be leaving so early), should have told us that one, the Undergrounds would be closed on that morning so early...and that it would have been nice to also have known a major bicycle race would affect traffic..... BADLY.... Nothing was said either way....
There is also no pool here, but that was no big deal....
We would however stay here again.... It was comfortable, the service was great and helpful and the location could not be beat.
It was well worth staying here!
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more less
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- Also Known As:
- Royal Garden London
- Hotel Royal Garden
- Royal Garden Hotel London, England