This hotel is located almost perfectly: the nearest underground station is less than 5 minutes walk, and the central London landmarks, should you chose to explore the city by foot, are within 30 minutes walk.
The rooms are rather small (I was in queen room), but they almost always are in any big city in Europe. I personally never find the room size too important since I never stay too long in the room and I usually travel with one medium size suitcase. However, the room is equipped with everything that one might need during the stay (bathrobe and slippers included). The room and bathroom were well maintained and the towels were changed daily. The bed was spacious!
Despite being on a very busy street, there is no noise in the rooms even if your room faces the street. What I really liked about this hotel is that you actually could (partially) open your windows and let some fresh air in and not breathe the air conditioned air during the entire stay.
There were two minor issues that I found rather unsuitable for a hotel of this rank. The first one is that there was some space left between the room doors and the frame, so you could clearly see the light outlining the door during the night. This is not a problem by itself since the position of the bed in the room is such that extra light from the hall would not disturb your sleep. Noises, however, either made by other guests returning in the evening, or the room service in the morning, might. I was waken up a few times. I have checked with my friend that occupied another room down the corridor and his doors were OK, so there might be something about individual rooms.
The second issue is the difference in approach by two different concierges to the same issue. I have forgotten my Nokia charger and, since my battery was almost empty the day I have arrived, I asked the concierge whether they had a charger for my cell. The concierge that was on duty at that moment bought it to my room within minutes. I have returned the charger a few hours later, as soon as I was done. A few days later, I asked for the charger again in the evening and I was told that I cannot have one, but that my cell can be charged at their desk overnight. I declined since I do not wish to leave my cell and all its contents in the hands of the complete strangers so I had to buy a charger at the airport the following morning and charge it in one of the airport cafeterias before my flight.
Ask for the room way from the elevators.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review your recent stay with us, I am pleased to hear that you enjoyed the majority of your stay. I am sorry that you experienced differing experiences with our Concierge team. Your comments have been passed on to our Head Concierge who will look into, to ensure that we are consistent with how we deliver our 5 star services. I completely understand that you wouldn’t want to leave your mobile phone at the concierge desk overnight – this practice will also be looked into by our Concierge team.
We thank you for your feedback and look forward to hopefully welcoming you back to the hotel soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.