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“Helpful Concierge, Comfortable Beds, Two Blocks to Tube” 4 of 5 stars
Review of Royal Garden Hotel

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Royal Garden Hotel
5.0 of 5 Hotel   |   2-24 Kensington High Street, London W8 4PT, England   |  
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FREE ENGLISH BREAKFAST
Ranked #153 of 1,066 Hotels in London
Minnesota
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
“Helpful Concierge, Comfortable Beds, Two Blocks to Tube”
4 of 5 stars Reviewed February 21, 2013

This hotel, in total, is very nice. I can't give it 5 stars because a couple of things were missing for me. First, it is in a very nice neighborhood. The bus stops right outside of the hotel. The tube is two blocks away. You will probably have to change lines once if you want to get to the most common tourist areas. However, this is not a big deal. It is right next to a park, there is plenty of shopping, a couple of pubs, two clubs, restaurants, and a Whole Foods. It seemed very safe. As a side note, if you want to go out at night to the tourist areas, you will need to take a night bus if you stay out late or be ready to pay for a taxi. The taxis are very expensive. The hotel itself is very nice. The room was spacious, clean, and comfortable. The bed was great with nice linen. The bathroom was beautiful with a large shower and plenty of lighting. However, there is no free Wi-Fi anywhere in the hotel. It costs 20 GBP per night! Ridiculous!!!! In this day and age, I don’t care if you are a 5 star hotel, that's just poor business. There was also no iron/ironing board in the room. We did find one in the hallway, but it was inconvenient. The concierge was very helpful and gave us tips only a local would know. I would not recommend the Asian restaurant. WAY WAY overpriced for the food. It was nothing special. In fact, I found it to be rather boring food. And, the drinks are very expensive. All in all, I would stay here again. But, I may look for a place with free Wi-Fi on a better tube line.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, February 25, 2013
Dear Guest,

Thank you for taking the time to review your previous stay at the Royal Garden Hotel.

I am very pleased to know that you had a nice stay overall and thought our location was very convenient. However, I am disappointed to hear that our award-winning Min Jiang Restaurant did not meet your expectations, especially as it is renowned for its Sichuan, legendary wood-fired duck and Dim Sum.
We appreciate your comment in regards Internet and please note that we do offer complimentary Wi-Fi and other benefits when reservations are booked directly through the hotel.
We do also have iron and iron boards upon request through Housekeeping, please do not hesitate to contact Housekeeping or any member of our staff during your next visit.

We hopefully look forward to welcoming you back soon.

Kind regards,

Royal Garden Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
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English first
Dublin, Ireland
Top Contributor
136 reviews 136 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed February 21, 2013

Lovely hotel with great staff and nice clean contemporary surroundings. The room was a tad on the small side, with the TV awkwardly located. I would return to this hotel though as it's centrally located and great for business trips.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013

I stayed here in Feb 2013 for 4 days and had a whimsical stay. I was here on a short vacation. My room had a gorgeous view of Kensington Palace. When I tell you it's across from the palace it is no exaggeration. It was amazing! It's next to a beautiful park and embassies. I was single female traveler and felt really safe in the area. It was a 5 min walk to the tube. On the weekends one of the tube lines didn't work and it took a while for me to get back but that was my fault. So plan ahead. Also because its in a shopping area everything is nearby supermarket,grocery store, Starbucks, clothing shops, restaurants cafes EVERYTHING! because of this it gets really really busy and crowded when walking to the tube but luckily the hotel is strategically located at the end of high street kensington and not chaotic so it's not a bother when you stay in your room.

The bed and pillows were a dream!! It was soft and plush and I had to force myself to leave the bed. They also brought up wine glasses and ice free of charge when I had guests over. They even opened up the bottle for us! Little things like this really means a lot. The room was clean and large enough for me. The bathroom was immaculate. They also had a towel warmer and thought that was cool.

I cannot comment on the food as I never ate here due mostly because it was really really expensive (especially on an American budget! Lol) so I ate in the restaurants near the hotel.

What I did really appreciate is them giving me the option of keeping or doing away with the mini bar before i entered the room. Since I knew how exorbitant the cost of using the mini bar I requested to have it removed. I never stayed at a hotel that gave me this option and to me RGH is really trying here in terms of customer satisfaction and making sure their guests do not get charged for superfluous things.

The staff was very friendly professional and courteous. The concierge didn't know exactly how to get where I wanted to go but he tried diligently to help me and he came up with a way to get to Hampton Court Palace efficiently due to the tube line disruption and it was a time saver!

The only complaint I have is that they should tell you when you check in how the lights function in the room because I was searching for 20min how to turn on the lights (you have to insert your key card into a slot to turn them on). Also they should use fabric softer on the robes and towel. There were unusually abrasive.

I would definitely recommend this hotel any day and can not wait to return! It was well worth the money!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Middleburg, Virginia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2013

The hotel is really well located by Kensington Gardens and a short cab ride to Knightsbridge. The room I had was pretty small but not unexpected for a premium London property. Bertie's Bar is pleasant and had good service but the restaurant on the 10th floor (I don't recall the name) did not impress service wise although the food was good. The staff at breakfast were all very impressive and I rate them highly. The breakfast choices themselves were also excellent with plenty of fresh fruit, pastries, cereals and an a la carte if preferred.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Glasgow
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013

I stayed at this hotel on business last week for first time, rest assured I will be returning. Firstly the location is fantastic - just off Kensington high street, secondly this is without doubt the best value 5 star hotel in London which I have stayed at. I took advantage of a stay 3 nights pay for 2 offer which significantly reduced the bill. The views from my room over Kensington Palace (Kate and Will's future home) were also spectacular!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2013

Stayed here for 3 nights in Feb 2013 with friends. Can't fault the rooms (we had 2 doubles) nor the service at both reception and in the dining room. It was PERFECT.

Don't know what the "rack" rate is but we got a good deal vial Expedia.

Rooms are modern and well equipped to a high standard. Lovely bathroom with bath and excellent shower. Good quality bedding and towels etc.

Had a lovely dinner (good travelzoo half price offer). We were required to show them the travelzoo voucher when we arrived at the dinning room and they recognized it immediately, knew exactly what the deal was and provided a level of service and quality of food which was second to none.

Reception and concierge staff where extremely pleasant, courteous and efficient.

The only criticism I had (which is common to many hotels) is the cost of broadband access (£20 a day) which will stop anyone other than those on a self authorizing expense account from using it. Nowadays, it should be included free.

I highly recommend this hotel

Room Tip: Ask for a room with a view. 10th floor was good.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

Great overall service , great gym , great restaurants and bars and very nice location. Staff were very friendly and helpful. The rooms were nice, clean and bathrooms were clean as well.
Very nice lounge and waiting areas.
Only issue we had was with the breakfast service at the restaurant which was slow.
Could get buses easily , tube station is walking distance.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#39 Spa Hotel in London
#69 Family Hotel in London
#109 Romantic Hotel in London
#114 Luxury Hotel in London
#132 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

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