We had a fantastic stay at the Milestone, and would recommend the hotel to anyone.
It is a very charming small hotel, well located within a few minute walk to the High Street - Kensington tube station, where you have access to all of London on their wonderfully convenient Subway system.
There is also plenty of shopping, and pubs for dining and nightlife within easy walking distance.
Rooms are on the smaller side (which can be expected for London), so I recommend reserving one category higher than you would usually be comfortable in. However they are appointed with every possible modern luxury and convenience, you will not be disappointed. They are richly decorated, with wall hangings, comfortable furniture and beds. But the best part of staying at the Milestone is the service. We have stayed at many upscale hotels including Four Seasons, and Ritz-Carlton, and the Milestone equals if not exceeds their standards in every way. From the moment we arrived at the hotel, we were greeted at the front of the hotel by the door man who immediately summoned someone to take our bags. Then the very charming Butler Terry showed us to the front desk for a friendly and efficient check in. He then took us on a personal tour of the hotel, explaining the historic, and current use of every part of the hotel. He was exceptionally good with our 10 year old son. The entire staff were always friendly and we felt that the smiles and kind words in passing were genuine and sincere. The hotel also has a fitness centre with a small (but very refreshing) resistance pool, which was nice to spend a few minutes relaxing in after returning from a hot day out and about. The free internet access was also a very nice touch, even providing a computer terminal for those of us who do not travel with a lap top. Breakfast was included in our rate, and was very nice, however we would probably have eaten elsewhere due to the cost, had it not been included.
We thoroughly enjoyed our 4 night stay and will certainly return to the Milestone next time we are in London.

15th July, 2006

This is the third visit to this hotel in Kensington which we have found to have excellent service, lovely staff and beautiful rooms.
Right in front of Kensington Gardens, you have plenty of shops, pubs and restaurants in walking distance but are only 10 mins away from the West End. Every room I have seen (total of 5) are all differently but individually decorated and include all the essentials even down to stationery items in the desk. We have stayed in many hotels in London (including Claridges and Blakes) but this is our favourite.

Our family enjoyed this hotel and its wonderful ambience. Although one of our original rooms was too small and inconsistent with the description, the front desk worked with us to move us to a larger room for a supplemental charge. Terry, the butler, was especially charming. Full English breakfasts were very good, and dinner was excellent. The concierge was extremely accomodating. We appreciated the free internet access. Sometimes the doorman has to work hard to hail a taxi so allow plenty of time before the theatre or dinner out.

My husband and I stayed at the Milestone in June while we were en route to Dover for a cruise to the Baltic. We had stayed at the Milestone a few times before and always loved it. We booked a de luxe room with king bed.

The night before we left home for London I had a message on my machine to ring the front desk at the Milestone. I was worried that something had gone wrong with our reservation! I talked to the Duty Manager who told me that our room's AC was not working (and London is hot this summer!) so he asked if we would mind down grading to a room with efficient AC. He added that this would be for one night only, and then, as compensation we would be moved to a suite. Well, what could I say! In fact the room we were put in for the first night was lovely, if a little small. The AC did indeed work well. The room was on the Kensington Court side and very quiet.

The next day we were out all day and the staff moved our things to the suite - which was newly re-decorated and quite magnificent. It had a great view of the park and Kensington Palace. However since the windows were doubled glazed there was no traffic noise. We didn't eat at the hotel on this stay, except for breakfast. In the past we have eaten at Cheniston's restaurant which is lovely. The breakfasts were excellent and nicely served. We did have tea in the lounge (but only tea, not the full works of sandwiches and cakes which we saw some people tucking into!)

One thing that pleased me enormously was the free internet access provided at a computer next to the spa. I am still amazed that they took the trouble to call me (in Switzerland) to tell me that my room choice had been changed. AND that the room rate for the two nights was the rate for the lower grade room, even when we were in the suite. I had assumed that the second night we would be charged for the de luxe room, but we weren't.

I love the way this hotel is run, and I also really like the neighbourhood. It is nice to have the park across the street, and the tube station is close by as well.