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The Milestone Hotel: Traveler Reviews

5.0 of 5
1 Kensington Court | Kensington, London W8 5DL, England
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The Milestone Hotel
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739 reviews from our community

Traveler rating
    651
    63
    24
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    1
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Families
180
 
Couples
334
 
Solo
40
 
Business
93
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Best services ever!”
5 of 5 stars Reviewed December 11, 2012

We stayed here for 3 nights for our honeymoon and were given the best services we have ever received out of all the hotels we have stayed around the world.
Everyone was extremely considerate, involving and warm, while upholding traditional English courtesy and respect. We felt very welcome and had received daily small gifts every time we returned to the hotel.
We are usually rather pedantic however felt overwhelmed by the true English hospitality offered by the truly wonderful staff of Milestone Hotel, London. We never stay at the Same hotel twice but would return to Milestone for our next London trip. You have surpassed our expectation in almost every way!

A big thanks to:
Teddy the bellboy,
Stephanie, Georgia in reception
Fran the butler
Alex the concierge
Grant the F&B manager
and also the doorman who went out of his way to fetch cabs for us, sorry I forgot his name.

Well done guys and keep up the Platinum standard.

Room Tip: The Harlequinn Suite has a modern black & white theme which appealed to our liking.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review
December 14, 2012
Thank you so much for your very kind words. I was so pleased that you enjoyed your stay with us and that we met your high expectations. I have passed on your kind words on to my brilliant team here at the hotel. I hope you have a wonderful Christmas and hope to see you again soon in the near future.

Seasons greetings
Andrew Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Always 'home from home'”
5 of 5 stars Reviewed December 11, 2012

I stayed at The Milestone again last week, Christmas shopping with my niece. After a sumptuous lunch in their cosy lounge we headed for the shops. When we got back it was champagne all the way! Neil was, as ever, so welcoming. The new F&B Manager, Fabrizio, is a credit to the hotel. Dinner in the evening was again out of this world. The scallops to start were exceptionally well presented and tasty. My Venison with was pink, tender and perfect. My niece had the Kensington Pasty, WOW! who thought a 'pasty' could be this good (yes, I sneaked a taste). I never tire of The Milestone and will be back in the New Year with my Mother. Can't wait!

Room Tip: If you can get park facing you can spy on the neighbours (William and Kate)
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review
December 14, 2012
I was so happy to read your feedback following your return stay with us. I was delighted that you felt that you were "home from home" and also enjoyed your dining experience with us. I have passed on your thanks to Neil and Fabrizio and shared your kind words with the rest of the team here in the hotel.
I do hope you come and visit us again soon.
Seasons greetings,
Andrew Pike
General Manager
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Jersey City, New Jersey
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
79 helpful votes 79 helpful votes
“Great experience!”
5 of 5 stars Reviewed December 10, 2012 via mobile

I was so glad that I've choosen this hotel for my short trip to London. I was staying on my own on December 2011 ( sorry guys. I know this is a little late to write but wanted to share my experience) to take care some staff for my family. Being away from my family and boyfiend during Christmas time, I was not so excited to be in London alone. That was changed after entering this hotel. When I arrived, I was greeted warmly and got all the assistance needed. They also put nice Christmas tree in my room. Everyone was so kind and the service was very personal. I felt at home and felt warm. One of the best experience at hotel for sure. Thank you!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review
December 14, 2012
I was so glad to read your review following your stay last year. Our aim is to always give our guests a "home form home" experience and I was delighted that you felt welcomed and comfortable during your stay. Please do come and see us again in the near future in your London home.
Seasons greetings,
Andrew Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
“Amazing”
5 of 5 stars Reviewed December 9, 2012

My mother and I stayed here for three nights. The service was fantastic; they went above and beyond helping us in so many ways. The location is perfect. Every village we wanted to visit was close.

~Julie

Room Tip: All of the rooms are very different. Be sure to look at more than one if possible to find the one th...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review
December 14, 2012
I was delighted that you and your mother enjoyed your recent stay with us. I was pleased that you liked the service in the hotel as well as the location. I hope that you both return to us on your next trip to London. I have passed on your kind words on to my great team here.
Kind regards,
Andrew Pike
General Manager
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Old English class and style”
4 of 5 stars Reviewed December 9, 2012

My family stayed at the Milestone for my mother's 80th birthday, it was the perfect choice. The reception staff and doorman were impeccable, curteous and helpful without being overbearing. The rooms were compact, but plenty big enough and the bathrooms were well appointed with a good size bath and excellent shower in one unit.
Make sure you visit the bar while you are there and chat to the excellent staff, I spent a very enjoyable evening talking to the barman and a guest from Boston as we tried to decipher the rules of cricket. The dinner to celebrate my mother's birthday was excellent. The food was superb and the wine list, although it has plenty of wines that cost more than my first car, also contains plenty of good affordable wines. Make sure you include breakfast with your booking, the small additional cost is well worth it; a continental buffet with fresh fruit, cereals, pastries etc AND a full English breakfast is included in the price. The gym is small, but well equipped and last but not least, the location is superb; 5 minutes from High Street Kensington tube station and directly across the road from Hyde Park. If you're looking for country hotel in the heart of London try the Milestone.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review
December 14, 2012
Thank you so much for taking the time to post your review. I was delighted to read that you all, including your mother, enjoyed her 80th birthday celebrations. I have passed on your kind words to my team here and I do hope that we get the chance to meet your expectations once again in the near futre.
Kind regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Milestone Hotel

Also Known As:
The Milestone Hotel London, England
Address: 1 Kensington Court | Kensington, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in London
#3 Romantic Hotels in London
#3 Luxury Hotels in London
#7 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating from 1882. ... more   less 
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The Milestone Hotel
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