I was so glad that I've choosen this hotel for my short trip to London. I was staying on my own on December 2011 ( sorry guys. I know this is a little late to write but wanted to share my experience) to take care some staff for my family. Being away from my family and boyfiend during Christmas time, I was not so excited to be in London alone. That was changed after entering this hotel. When I arrived, I was greeted warmly and got all the assistance needed. They also put nice Christmas tree in my room. Everyone was so kind and the service was very personal. I felt at home and felt warm. One of the best experience at hotel for sure. Thank you!

My mother and I stayed here for three nights. The service was fantastic; they went above and beyond helping us in so many ways. The location is perfect. Every village we wanted to visit was close.

~Julie

My family stayed at the Milestone for my mother's 80th birthday, it was the perfect choice. The reception staff and doorman were impeccable, curteous and helpful without being overbearing. The rooms were compact, but plenty big enough and the bathrooms were well appointed with a good size bath and excellent shower in one unit.
Make sure you visit the bar while you are there and chat to the excellent staff, I spent a very enjoyable evening talking to the barman and a guest from Boston as we tried to decipher the rules of cricket. The dinner to celebrate my mother's birthday was excellent. The food was superb and the wine list, although it has plenty of wines that cost more than my first car, also contains plenty of good affordable wines. Make sure you include breakfast with your booking, the small additional cost is well worth it; a continental buffet with fresh fruit, cereals, pastries etc AND a full English breakfast is included in the price. The gym is small, but well equipped and last but not least, the location is superb; 5 minutes from High Street Kensington tube station and directly across the road from Hyde Park. If you're looking for country hotel in the heart of London try the Milestone.

Hotel is still one of the nicest I have stayed in and so glad they had their Christmas decorations up as stayed in the Springtime before. Unfortunately some things were a bit disappointing and just felt the attention to detail was missing in some areas. We had completed the preference form prior to arriving so couldn't understand why the fruit platter had only one of the fruits we asked for on it, did we get one meant for someone else? The evening meal was booked fo 7.p.m. on our preference form but the confirmation when it came was booked for 5.30.p.m. My friend had to contact the hotel to point out this error so we then received further confirmation for 7.30 p.m. which we decided to leave it at this time as it was only 30 minutes difference. We duly arrived at 7.30.p.m. and sat at the table we requested as there was no other diners there, no sign of any staff for quite a while and we felt a bit forgotten but eventually someone appeared. We decided to treat ourselves and ordered the Kobe steak, after another wait we were told that there there was no Kobe steak left so we had to order something else, if it is something that is not asked for often we would have requested it on our preference form if we had known. We opted for breakfast in our room on both days and the champagne was not delivered on both occasions, we did get it after we informed the staff member. Enjoyed breakfast first morning but second day my friends breakfast arrived with black pudding instead of the sausages she ordered. My scrambled eggs were really watery and I couldn't eat them. There was a mix up with the complimentary hot chocolate and a really funny incident with mint. I hope these comments are taken in a constructive way as expected for a hotel of this calibre, as most of the staff were really nice, especially Teddy who made us feel really welcome and would go out of his way to speak to us.