We stayed at this hotel on Wednesday 31st October for one night. Firstly I have to say that usually when I book a hotel it never lives up to the expectation that I imagine, I have to say with this hotel it was exactly as I imagined and more. We were greeted on arrival by Fran one of the butlers who kindly offered to show us around the hotel, the Victorian lounge was beautiful where the afternoon teas are served, the restaurant and bars were all so lovely and very impressive, creating a fine but cosy atmosphere. On arrival to our room we found we had been upgraded to a deluxe room which was lovely, as it was our wedding anniversary and this made it all very special. We booked this hotel as we were visiting the Royal Albert Hall to see Diana Krall, and I have to say this hotel is in the perfect location, about seven minutes walk straight from the front of the hotel. After returning from our night out we found that Fran had scattered rose petals all around our room, lit floating candles everywhere, had some lovely romantic music playing and had put chocolates and strawberries and anniversary cards in our room. It was beautiful, I have to say this is the best hotel we have ever stayed in, and it even exceeds Far East hotels. The following morning we went down for our breakfast in the beautiful dining room where we were welcomed by Grant who recommended the Eggs Benedict, and I have to say again the best I have ever tasted and nothing at all was too much trouble I felt like I had stepped back in time a hundred years. On departure we were chatting with Neil the Front of House Manager, who again couldn’t do enough for us, he arranged a taxi to take us to Harrods to finish off our trip. All in all this entire hotel is a wonderful experience of proper old Victorian service with impeccable manners, it feels like a real treat and something special to have stayed here. This is exactly what a hotel should be, these modern contemporary hotels just cannot compete with these standards, nor the experience. We will definitely return to this hotel again in the future for a special night in London. Mr & Mrs Roberts, thank you
The Deluxe room was beautiful
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 26, 2012
Thank you for taking the time to write such a nice review. I am glad that you enjoyed your stay with us and that my great team ensured you were taken care of. I was glad you enjoyed the show at the nearby Royal Albert Hall and I hope you can visit us again soon. As always I have passed on your kind words to the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.