My husband booked us thos hotel as a suprise for our honeymoon. He checked out their website along with trip adviser and after reading the reviews rang up and booked us two nights.
He explained on the phone it was our honeymoon and would like a nice room and view.
When we got to our room it was a tiny room with a 4 poster crammed in leaving only a small gap around the bed to walk around. The nice view was a brick wall as we were put in the basement!
I went for a shower but there was no curtain or door so the bathroom got flooded and the towel that i had put down were sodden.
We went out for dinner and asked the lady at reception to send someone to tidy up the bathroom. When we got back the room and corridor outside stunk of raw sewage. We rang up reception to sort it out and their solution was to switch on a dehumidifie. After half an hour the smell was still unbearable so we asked for an alternative room - the only one they could offer was a twin room, not what you want on your honeymoon.
The receptionist couldn't get through to the manager nor have the authority to give us a refund. Nether the less we decided to leave the hotel - something I have never done before.
The next morning my husband rang the hotel for a refund but the receptionist refused and claimed we'd compained about things we hadn't such as the lights and tv not working. After he demanded to speak to the manager she said we could have a refund for that night. He told them that they had ruined our honeymoon and that we weren't coming back and wanted a refund for the following night but they
refused point blank.
Would not recommend them to anyone.
- Official Description (provided by the hotel):
- Situated in a serene garden square, Twenty Nevern Square is a boutique hotel in West London, featuring 20 beautifully designed rooms. The rooms at this four star luxury London Hotel are defined by an attractive mix of European and Oriental influences, with hand carved furniture in all rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com, Priceline, Odigeo and Tingo so you can book your Twenty Nevern Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 20 Nevern Square
- Twenty Nevern Square London, England