My husband booked us thos hotel as a suprise for our honeymoon. He checked out their website along with trip adviser and after reading the reviews rang up and booked us two nights.
He explained on the phone it was our honeymoon and would like a nice room and view.
When we got to our room it was a tiny room with a 4 poster crammed in leaving only a small gap around the bed to walk around. The nice view was a brick wall as we were put in the basement!
I went for a shower but there was no curtain or door so the bathroom got flooded and the towel that i had put down were sodden.
We went out for dinner and asked the lady at reception to send someone to tidy up the bathroom. When we got back the room and corridor outside stunk of raw sewage. We rang up reception to sort it out and their solution was to switch on a dehumidifie. After half an hour the smell was still unbearable so we asked for an alternative room - the only one they could offer was a twin room, not what you want on your honeymoon.
The receptionist couldn't get through to the manager nor have the authority to give us a refund. Nether the less we decided to leave the hotel - something I have never done before.
The next morning my husband rang the hotel for a refund but the receptionist refused and claimed we'd compained about things we hadn't such as the lights and tv not working. After he demanded to speak to the manager she said we could have a refund for that night. He told them that they had ruined our honeymoon and that we weren't coming back and wanted a refund for the following night but they
refused point blank.
Would not recommend them to anyone.
- Official Description (provided by the hotel):
- Twenty Nevern Square is the second hotel in the Mayflower Collection, a family-run trio of hotels nestled in some of London's most desirable areas. Each hotel in the Collection has been uniquely designed in an East-meets-West style, complete with sumptuous furnishings, opulent colour schemes, and original carved antique furniture. Twenty Nevern Square overlooks the beautiful Nevern Square Garden and features 20 stunningly individual rooms, each equipped with all the modern essentials. The hotel has a fully-licensed bar and a secluded courtyard garden with tables and chairs. Alongside our gorgeous rooms, we have a number of special suites with high ceilings, expansive windows, beautiful views, marbled bathrooms, Egyptian cotton sheets, and state-of-the-art technology, including a large flat-screen HD LED TV. The hotel is just 2-minutes' walk from Earls Court Exhibition Centre, 2-minutes' walk from Earls Court tube station, and a mere 25-minute journey from Heathrow Airport! As we are situated in the fashionable Kensington & Chelsea borough, we are within walking distance of the King's Road in Chelsea, High Street Kensington, and Hyde Park and close to the Science Museum, the Victoria & Albert, and the Natural History Museum. Knightsbridge, with the illustrious Harrods department store, and Harvey Nichols London store, is also only a short distance from the hotel. ... more less
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- Also Known As:
- 20 Nevern Square
- Twenty Nevern Square London, England