The room is described on the hotel website as a luxury twin room, however nothing about the room fits the term “luxury” for a traveler from any developed country. Although they claim that the room is 12 square meters in area, the usable space is much less, as most of the room consists of a narrow passageway and a “solarium”. The passageway has stairs on one end, and an inward opening door on the other; it is unusable even for suitcase storage, without obstructing safety and egress. The solarium has a wardobe and tea table in it that take up all the floor space. Thus, the only passable portion of the room is the ~2X8 foot gap between the beds. There is no place to unpack your suitcase – the wardrobe has one small shelf and a safe but no drawers – so your luggage will be open on your bed, which is also the only place in the room to sit.
The shower is on one side of the passageway and separated from the room by only a curtain, no door. There is no counter at all next to the miniscule basin, so set your toiletries on the floor. The toilet is on the opposite side of the passageway, and is about the size of an airplane lavatory. The phone worked intermittently during my stay, and once I had to go to the office to ask a question. In order to turn on the floor lamps at the end of each bed, you have to move the bed and use the cord switch on the floor under the bed. The large windows in the solarium look out over a dreary alleyway, and the drapes are translucent – as soon as the sun is up, you are awake.
The room is in a separate building from the dining area, so be prepared to go outside and walk down the street for breakfast. Take your umbrella. On returning to your room, you will go through 3 locked doors and climb a steep flight of stairs – there is no lift or elevator. Pack light.
The staff was pleasant and tried to be helpful, although few are native English speakers. Their knowledge of London seemed to be somewhat limited. The management is extremely intransigent, and unwilling to work with unsatisfied guests. The food was adequate – microwaved frozen croissants, cold cereal, fruit, cheese. The tube station is very convenient, and there are nearby restaurants that were fine. This room would be OK for a pair of college students backpacking across Europe, whose alternative might be a park bench, but it is inadequate for adult tourists, even on a limited budget – the room price was not cheap. We purposely chose this hotel over a chain, seeking a small, European hotel experience with some character and charm – we came away feeling ripped off.
- Official Description (provided by the hotel):
- Twenty Nevern Square is the second hotel in the Mayflower Collection, a family-run trio of hotels nestled in some of London's most desirable areas. Each hotel in the Collection has been uniquely designed in an East-meets-West style, complete with sumptuous furnishings, opulent colour schemes, and original carved antique furniture. Twenty Nevern Square overlooks the beautiful Nevern Square Garden and features 20 stunningly individual rooms, each equipped with all the modern essentials. The hotel has a fully-licensed bar and a secluded courtyard garden with tables and chairs. Alongside our gorgeous rooms, we have a number of special suites with high ceilings, expansive windows, beautiful views, marbled bathrooms, Egyptian cotton sheets, and state-of-the-art technology, including a large flat-screen HD LED TV. The hotel is just 2-minutes' walk from Earls Court Exhibition Centre, 2-minutes' walk from Earls Court tube station, and a mere 25-minute journey from Heathrow Airport! As we are situated in the fashionable Kensington & Chelsea borough, we are within walking distance of the King's Road in Chelsea, High Street Kensington, and Hyde Park and close to the Science Museum, the Victoria & Albert, and the Natural History Museum. Knightsbridge, with the illustrious Harrods department store, and Harvey Nichols London store, is also only a short distance from the hotel. ... more less
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- Also Known As:
- 20 Nevern Square
- Twenty Nevern Square London, England