I am having to make myself write this honest review as I have never stayed at such a friendly and welcoming hotel. The staff would do anything for you and were kind, informative and always available.
The hotel looks impressive from the outside but when I entered the door it just wasn't what I was expecting for £185 a night. Now I do realise that this hotel has recently been taken over but to me, the public areas just screamed B&B. There was a smell of stale smoke and the reception area is a hatch to the side of the hallway. This hotel has very limited public space. There is a small breakfast/bar room to the rear of the hotel but the 'reception area' is the size of your average hallway with nowhere to sit.
The stairway and landings to the rooms do have some nice decretive touches but the large unattractive B&B style fire doors do nothing for the interior.
When I entered our room, I have to say I was impressed. The room was large, beautifully furnished with a gigantic bed and a huge plasma TV. The en-suite was larger than your standard hotel bathroom and this size of room in London is rare.
But the negatives on the room and the hotel in general were annoying. This hotel has been 'glossed'. Apparently, the hotel has only been The Lennox for six months and it looks like the refurb was done in a huge hurry. There is an awful lot of chipped wood work throughout the hotel. The gloss work to windows and doors is just tired. The bath fixtures and fittings don't appear to have been refitted so our bathroom had a lot of black grime in the tiles also, our bath tap was broken with the broken piece sitting next to the bath waiting on a repair. The dust in the bathroom was shocking and the first white towel I grabbed had a faded make-up stain across it.
Also I should point out that if you have seen the film Notting Hill, this isn't in one of those quaint streets. The hotel actually looks over a large block of flats.
Enough said. I guess this review has more to do with the £185 a night we paid and the glossiness of their website which isn't as glossy in real life.
I just didn't quiet get this hotel although the people were fabulous.
Next time we will stay at our favourite, The Mandeville, just off Oxford Street, which is half the price and lives up to its website (and it is terribly glossy!).
- Official Description (provided by the hotel):
- Charming Victorian Town-House Hotel near Portobello Road Antique Market & Notting Hill Gate tube station. ... more less
- Also Known As:
- The Lennox Hotel London, England