I concur with the reviewer who dubbed this hotel "a nightmare". I'm convinced that some of the 5-star reviews of this site must've been done by hotel staff or else someone else compensated to give this wreck of a hotel a good review.
I don't know where to begin. Firstly, the service and attention to detail that you would expect from a USD275/night hotel were just NON-existent. The hallways were narrow and uncomfortable, with stains on the carpets. The hotel room smelled as though it had a toilet leak - awful. I won't even criticize the room for noisiness because it's understandable that a room adjacent to a major thoroughfare would be noisy. But the front office staff seemed as though they could barely understand English.
Then it gets worse. The shower head on the cord didn't work. It was uncomfortable temperature-wise, and I couldn't find the thermostat for the life of me. Would you believe that a $275/night hotel DIDN'T have a THERMOSTAT? They said they'd just installed a new heating/ac unit on the wall in three units, but only had 1 remote control. How ludicrous is that? The guy comes up with the remote control, but he can't leave it with me because it's supposed to serve three rooms. Well, I can adjust the [expletive] heating/ac unit manually MYSELF, I don't need hotel staff to do it. Basically, there was NO way to have the room maintain a constant temperature. If you were too hot, you had to get on a CHAIR to reach the unit and turn on the AC. But since there was no thermostat it couldn't self regulate. So, of course, if you were to fall asleep and it got too cold, you'd have to get out of bed to turn the AC off. And so on, ad infinitum. To add more pain (or humor, depending on how dark your sense of humor is), the front desk staff didn't even know what a thermostat was. I kid you not. I asked, "Where is the thermostat in the room? I don't see it?". He responds that it was on the wall, but it was obvious he thought I was referring to the heating/ac unit itself. I said, "no...not the unit...the thermostat. Where is the thermostat?". Whereupon I hear him talking away from the phone to one of his colleagues, and I hear him say the word thermostat, then he comes back and says, "oh, if you go three blocks down Shaftesbury..."
I'm not kidding you, people. Just to illustrate that he didn't know what a thermostat was.
Want more? I had a very important business meeting and decided I would take a nap. I asked the staff for a wakeup call. Having been travelling through Europe on meetings I had been exhausted and needed to be fresh for the meeting. I wake up an hour after my meeting was to start, three hours after I'd requested my wakeup call. No wake up call. I called down, furious, inquiring. "Oh...we had it written down here, I'm not sure what happened".
One of the very few outlets in the room didn't work. And the manager, after all the aforementioned catastrophe, could muster nothing more than an "I'm sorry". No mention of a partial refund, no complimentary breakfast, not a cup of coffee or a cookie.
All I ask from a hotel is that the room is clean, things function, and the service is good. Any hotel, regardless of the price, should be able to provide that. The best thing I could say about this hotel is that the room had a nice tv. Other than that...things didn't work, and the service was absolutely TERRIBLE.
They will never, ever, EVER get my business again. This is the worst hotel experience I've ever had, in 20 years of international travel for business and pleasure.
- Official Description (provided by the hotel):
- Modern hotel; multilingual staff; situated in the heart of theatre land; near Piccadilly Circus, Leicester Square; restaurants. ... more less
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- Also Known As:
- Best Western London
- London Best Western
- Shaftesbury Premier London Piccadilly Hotel England