Hotel booked some six weeks before our trip, but on arrival - four ladies, we were advised that two double (executive) rooms had been booked. Following extensive discussion which involved three different members of Reception staff, we were advised that we would have to share two double beds. As no rooms were available, allegedly, we viewed the executive double rooms. As none wished to share beds, two members returned to Reception. When told that we wished to leave the hotel and asked Reception staff to book us alternative accommodation, two twins rooms magically turned up. This debacle took one and a half hours, cutting short our afternoon plans. Add to this the queue for breakfast and waiting for lifts, it coloured our view of St. Giles.
The location of the hotel is excellent, staff are okay if you don't have a problem but would view other hotels if staying in London again. Rooms are small but clean and acceptable for central London. Had the mishap been better dealt with by Reception staff, we would have enjoyed our stay much better.
- Official Description (provided by the hotel):
- Location Location Location! The St Giles London (A St Giles Classic Hotel) is arguably one of the most central hotels in the capital. Guests can walk to many major attractions and places to visit. Located in the heart of the West End, only 50 yards to Tottenham Court Road Station. Rooms are compact but well appointed, with a range of standard, deluxe and executive rooms for all budgets. ... more less
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- Also Known As:
- St Giles Hotel London
- London St Giles Hotel
- St Giles London - St Giles Classic Hotel England