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“Run in another direction as fast as you can” 1 of 5 stars
Review of St Giles London - St Giles Classic Hotel

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St Giles London - St Giles Classic Hotel
3.5 of 5 Hotel   |   Bedford Avenue, London WC1B 3GH, England (Bloomsbury / Holborn)   |  
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Ranked #579 of 1,073 hotels in London
Bergen, Norway
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Run in another direction as fast as you can”
1 of 5 stars Reviewed November 20, 2013

Trust me, you don’t want to stay here. Nobody wants to stay here. This is a horrible place and, with out question, the absolute worst hotel I’ve ever had the misfortune to stay in.

The location is brilliant, but does not in any way make up for the awful hotel experience.

Staffs are rude and unaccommodating (And I’m from Norway. We’re known for our atrocious service and unbelievable rudeness).
Elevators do not work. I spend more time waiting for the elevator, and walking up and down the stairs, than I did traveling back and forth from Norway.

My room, I think, was a converted broom-closet. When I opened my suitcase there were no floor space left, so it was impossible to move around the room.

The blinds were inside the window and would not pull open. You could open and close them; witch made them look like bars in front of the window, and created a wonderful jail ambience.
The window itself only opened few centimetres so taking a look outside was impossible.

“Breakfast” was included. And I’m using the term “breakfast” loosely.
Not knowing better we tried to get breakfast at nine thirty the first morning. But there was a forty-five minute wait. And a line that went from the dining room all the wait down into the reception.
Not wanting to spend our holyday waiting in line for breakfast we left.
Next morning we were back at eight. The line was smaller. But that was only the first line. When inside we got handed a tray and had to stand in an endless line that slowly moved past the buffet.
IT IS NOT WORTH IT! The breakfast is one the most distasteful tings I ever tried to eat. And I was surrounded by miserable faces. No smiling. No laughter. No talking. No sounds that for me are closely connected to eating.

The very nice taxi driver that took me to the airport after I was finally realised, told med that the “hotel” is actually a converted YMCA. That explains a lot.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Warwickshire
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 19, 2013

Stayed as a group of 8 for one night whilst celebrating a friends birthday. The hotel is in an excellent location. Check in was straight forward and the rooms were all ok. The hotel is very large and the only real fault is that there are only 4 lifts, and there was always a large queue for them. We had the breakfast to go which was easy and quick and very nice - I did notice that the queue for a full breakfast was horrendous and from conversations had this seemed to be a regular occurrence. The bar was nice and comfortable and the prices were typical of London. I will definitely return to this hotel

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 19, 2013

Just back from a fab weekend break in London.This is the third time we have stayed at the St Giles, and we would never now book any other hotel. The location is prime - just next to Tottenham court Road, within easy access of the subway and central for everywhere we wanted to visit. The staff are polite, courteous, and nothing is a bother. As usual, our room was clean warm and well equipped ......from fridge to hair dryer.......well done St Giles yet again.

Room Tip: Love the delux room.......separate sitting area
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 19, 2013

This is a very large hotel with 670 rooms, but only 4 elevators to transport all the guests up & down 12 floors. Waiting time for the lifts can, during weekends, be as much as 10 minutes. Not to mention waiting in line to get into the breakfast restaurant (which resembles a school cafeteria), then wait in another looong line to get the actual breakfast. If you eat what is offered, you will at least not leave hungry.

It’s officially 3* rated, but is (with Scandinavian standards) a tourist class hotel.
Due to the insufficiency of lifts and the presence of stairs, the hotel is not suitable for wheelchairs and disabled people.

The staff is somewhat uninspired, but not unfriendly.

We stayed in a reasonably sized twin room on the 1st floor for 4 nights. The bathroom was good and appeared to be newly refurbished. The room itself a bit "tired" with a stained wall-to-wall carpet. Luckily the room faced one of the quieter streets, so we were not disturbed by noise from the main street (Tottenham Court Rd).

You have to pay for WiFi, both in the room and in public areas. (Nicholson's pub, The Tottenham, corner Oxford St/Tottenham Court Rd, have free WiFi).

The advantages with this hotel are the location near Oxford Street and the room prices. But you get what you pay for…

If you want some nice restaurants, visit nearby Charlotte St.

Room Tip: Avoid rooms on 11 and 12th floor as they are not refurbished (according to receptionist)
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 18, 2013

Nobody is going to rave about this hotel, but apart from some issues it would be difficult to slate it either. The best thing is the location in Bloomsbury, walkable to Oxford Street, British Museum (and Museum Tavern - top tip for real ale and good wine). If you get a good deal book it! Breakfast is very ordinary and queues can be long to get served so allow for this.
Check in was friendly as was the concierge. Well designed in that rooms are at an angle and don't overlook each other, but an awful modern concrete exterior. This is a big city hotel with lots of rooms so don't expect seclusion and special treatment.

Room Tip: They are all quite similar really!
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2013

Hotel just situated off Oxford Street, ideal for shopping and landmarks of London. Stayed in double room for two nights, slept well both nights, beds are rather hard to sleep on though. Room was small and clean. Stayed on first floor, room only basis, however plenty of eating places near by. Price reasonable. For the amount of staff on the check in/reception area, they could have took more time being friendly both at check in/out time. They were efficient but weren't welcoming. If visit London again, would use a different hotel even if had to pay that bit extra.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed November 18, 2013 via mobile

Every year I visit this hotel with my mum and we love it, this year due to illness my mum uses a wheel chair. The staff and hotel it's self was fine, unfortunately this could not be said about the lifts ever time we wanted to leave the room we could never get in the lifts every time I wanted to take my mum out of the hotel or back to the room we would have to wait 20+ mins to get a lift , then to top it of we got trapped in it for over 20 mins . Out of 4 lifts only 1 or 2 were working . Very stressful for a disabled person and the person supporting them .

Stayed November 2013, traveled with family
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Additional Information about St Giles London - St Giles Classic Hotel

Address: Bedford Avenue, London WC1B 3GH, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury / Holborn , Camden / Primrose Hill
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Style:
#5 Casino Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St Giles London - St Giles Classic Hotel 3.5*
Official Description (provided by the hotel):
Location Location Location! The St Giles London (A St Giles Classic Hotel) is arguably one of the most central hotels in the capital. Guests can walk to many major attractions and places to visit. Located in the heart of the West End, only 50 yards to Tottenham Court Road Station. Rooms are compact but well appointed, with a range of standard, deluxe and executive rooms for all budgets. ... more   less 
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Also Known As:
St Giles Hotel London
London St Giles Hotel
St Giles London - St Giles Classic Hotel England

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