General warning to everyone regarding this hotel!! Booked in October for December stay. Booked online. Received ONE confirmation email to say room is booked. Week later I went to the shop and card my was rejected. Looked on my account. Transaction had been taken out my account not once but TWICE!! Phoned the hotel. They told me to ring back Monday. Phoned back monday. The guy on phone reassured me that the money will be in my account within 2-4 weeks!! I waited over a month. Checks account. Money still not in! Phoned back this morning. Spoke to female accounts manager who was very rude as if I'm in the wrong!! Told me she would speak to a colleague before getting back to me. Still no phone call so I phoned my bank who is doing an investigation!! I am really not looking forward to staying in this hotel now. Just feel like something will go drastically wrong! However I will write a further hotel once I have stayed. But for the time being, beware this hotel charges you twice without your consent! I've also noticed I am not the first person they have done this to. Fuming aint the word!!
- Official Description (provided by the hotel):
- Location Location Location! The St Giles London (A St Giles Classic Hotel) is arguably one of the most central hotels in the capital. Guests can walk to many major attractions and places to visit. Located in the heart of the West End, only 50 yards to Tottenham Court Road Station. Rooms are compact but well appointed, with a range of standard, deluxe and executive rooms for all budgets. ... more less
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- Also Known As:
- St Giles Hotel London
- London St Giles Hotel
- St Giles London - St Giles Classic Hotel England