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“Wouldn't hesitate to use this hotel again.” 5 of 5 stars
Review of St Martins Lane London Hotel

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St Martins Lane London Hotel
4.0 of 5 Hotel   |   45 St Martin's Lane, London WC2N 4HX, England (Leicester Square / Shaftesbury Avenue)   |  
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Ranked #90 of 1,055 Hotels in London
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Wouldn't hesitate to use this hotel again.”
5 of 5 stars Reviewed October 7, 2013

Well what can I say? I've used plenty of hotels in my time. My husband still uses hotels an awful lot for work, in London too.

The service was great from start to finish. I did pay a cheaper advance rate through an agent. I doubled checked with the hotel all was ok. Due to us not getting away without the children very often and having limited time. I didn't want any hiccups.

The hotel were very reassuring. We checked in later than we'd hoped. We were given a free room upgrade and sat there waiting was a handwritten note congratulating us (it was an important celebration) and a complimentary bottle of champagne.

The room was big enough, considering it's used as a base. The bathroom was huge in comparison to those I've seen in Central London. The bath was big enough for 2, it was huge. There was also a good shower.

We had a street view, which was lovely. When outside the noise was immense. This hotel is right in the thick of it. Bars, restaurants, theatres, shops all on your doorstep. So lots of crowds. This however you wouldn't know from inside. The rooms blocked out the noise.

The bed was comfortable, nice and firm. The room had been attended to when we were out, so we returned to lit candles, and a plumped up bed, nice touch.

I hear the rooms are being refurbished in the next year. I hope they don't change too much and it's just a refreshment.

The staff were all so helpful and polite. I wouldn't hesitate to use this hotel again, either as a couple or family.

When we take the kids to London, which they love, I would stay here, even at full rack rate. As the service and help takes all the stress out of a visit to London!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Thank you for your wonderful review. We are delighted that you and your husband were able to enjoy some precious time together at St Martins Lane. You are right, St Martins Lane is soon to undergo an exciting renovation project, but please don’t worry, we do not intend to radically change the original and unique feel or design of the hotel, we will just be refreshing and reenergising St Martins Lane, introducing more warmth, colour and comfort. We look forward to welcoming you and your family back to St Martins Lane in the future. If you need any assistance with future reservations Nicole.messham@mhgc.com will be more than happy to help.
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1,342 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Bellevue, Washington, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 6, 2013

Words cannot express how much I adore this hotel. There wasn't a single missed detail during my three-night stay. I arrived very tired from 22-hours of travel and meetings via taxi. I had the one mean taxi driver in London and his credit machine wasn't working. The bell man -- without even asking -- went to the front desk to get the GBP to cover my LHR > Covent Garden ride. So helpful!

As a vegan, I often struggle to eat, however the extremely caring room service staff personally delivered the veg menu to my door to walk me through my dinner options at Asia de Cuba downstairs. The food was divine!

My garden room with an outdoor patio was tranquil, spacious and so comfortable. I loved that bed! And who doesn't love Malin and Goetz bath products?

St. Martins Lane has become one of my top five favorite hotels in the world. It's worth every pence.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
We are delighted that you rate St Martins Lane so highly Tara and are glad we were able to offer you a relaxing sanctuary after your long journey, we always take pleasure in rescuing our guests from the hustle and bustle of the outside world. Please come back for another relaxing retreat soon, Nicole.messham@mhgc.com will make sure you have everything you need if you let her know when you next intend to return and we look forward to welcoming you back to St Martins Lane.
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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

While I always expect quality from a Morgan hotel, St Martins Lane Hotel exceeded my expectations in every way. The staff provided us with exceptional service, from the doormen, the front desk, the concierge and even the manager, everyone could not have been
friendlier or more
accommodating. Our room was very clean and spacious. The bathroom was large and modern and many amenities were available to use or purchase.
As for the location, it is absolutely incredible! It is in the heart of the city and within walking distance are endless restaurants, stores, shops and theaters. We could not wait to get out every day and explore our surroundings. This is a great location for business travelers, as well as couples and families looking for a great central location with a lot of choices for food and activities.

I could not recommend this hotel more. There is no doubt I have found my new "home" in London.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Thank you so much for your amazing review and recommendation, to say that you have found your new London home is a huge compliment. We are so pleased you found our team here friendly and attentive and that they helped to make your stay so memorable. We hope you have the opportunity to stay with us again soon, when you have a date in mind please get in touch with Nicole.messham@mhgc.com as she would be delighted to personally oversee your stay.
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Kingston upon Thames, England, United Kingdom
1 review
5 of 5 stars Reviewed October 1, 2013

I have stayed at this hotel more than the once, and every time it meets my standards with the addition of friendly attentive staff. The restaurants food is excellent with the front of house team being truly professional. Sam the restaurant manager is kind and skilled at his work, making me and my friend feel welcome and able to enjoy the high quality we expect.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear Luke M,
Sam will be thrilled that he helped to make you and your friend feel so welcome in Asia de Cuba, and we are happy to hear that continue to enjoy the high level of guest service we offer at St Martins Lane. Please come back and see us again soon.
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Commack, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

My husband and I stayed here for a week at the end of September. I don't think you could stay at a better location; we were able to walk to almost everything and being so close to Covent Gardens was fantastic. We had a studio suite (#205) and the room was large. There were no "drawers" for clothing but there were two sets of shelves and although I brought way too much clothing there was plenty of room. Everything was modern and sparse - exactly how I like it. I think this was the first hotel I've stayed at where I didn't have to request extra towels. The towels were thick and huge and we had at least 6 bath towels at any given time. Bathroom was very large, modern and immaculate. The staff was incredible. They greeted us by name each day and were warm and helpful. All of our requests, for example the coffee/tea set up, were responded to IMMEDIATELY. I was hesitant about going to London with nothing more than a bucket list of places we wanted to visit but the concierge(s) were incredible. Joey and Mike provided information, reservations, suggestions, etc. every step of the way. We even got a last minute reservation for tea at the Ritz, which usually needs to be booked months in advance, thanks to Joey. There is nothing they could have done to make this trip any better than it was and this was one of the most fantastic trips we've ever taken!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear Phyllis,
Your wonderful review is greatly appreciated and we are all delighted that you and your husband had such an enjoyable week with us. Thank you for your great review. Joey and Mike will be touched that their efforts helped to make your stay so memorable. Please come back to see us again soon. Nicole.messham@mhgc.com would love to hear from you with details of your next visit.
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San Francisco
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 28, 2013

I stayed 3 nights while in a business trip in London. The room is small, but clean and nice. Bathroom is super clean and modern. I stayed in the 325 room, which has an awful view, but I didn't need one. I don't recommend the hotel with you're traveling accompanied, because the design of the room is perfect for one person, that's it. Staff is super nice and helpful. They have partnership with a fitness center next door, which is very convenient. Hotel location is great: close to Trafalgar Square, Covent Garden and other attractions and main transportation. I would go back!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear BibiLeite
We are so pleased you loved the location of the hotel and that you would like to come and stay with us again. Next time you visit we would be happy to show you some of our larger rooms as St Martins Lane is a great hotel whether you travel alone or with a guest, please get in touch with Nicole.messham@mhgc.com so that she can personally oversee your next visit.
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Ventura, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 22, 2013

We received excellent service from the time our cab pulled up in front of the hotel. The room was great. Not large but very comfortable. The beds and bedding were amazing. All the hotel and restaurant staff went out of their way to make our stay a great one.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Howard, it’s great to hear that you loved your time at St Martins Lane and that our team helped to make your stay so enjoyable. We hope you have the opportunity to come and see us again soon, Nicole.messham@mhgc.com would be delighted to personally oversee your next stay so make sure you let her know when we can expect you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Martins Lane London Hotel

Address: 45 St Martin's Lane, London WC2N 4HX, England
Phone Number:
Location: United Kingdom > England > London > Leicester Square / Shaftesbury Avenue
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#56 Family Hotel in London
#66 Romantic Hotel in London
#68 Business Hotel in London
#72 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — St Martins Lane London Hotel 4*
Number of rooms: 204
Official Description (provided by the hotel):
From its dazzling location at the hub of Covent Garden, West End theatres and Trafalgar Square, St Martins Lane is a dramatic and daring reinvention of the urban resort. Smart, witty and sophisticated, the hotel is filled with energy, vitality and magic. Unique features include the acclaimed Asia de Cuba restaurant, wildly popular Light Bar, and interactive light displays in every Guest Room that encourage guests to personalize their own individual space, and help to turn the hotel into a beautiful and ever changing mosaic of color. St. Martins Lane Hotel offers seasonal packages and special offers including weekend, holiday, and breakfast packages. These offers are exclusive to the site and are available for a wide variety of room types and sizes. ... more   less 
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Also Known As:
St Martins Lane London Hotel London
Hotel St Martins Lane
St Martins Lane London Hotel England

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