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“All very Boxy and trying to be so super trendy” 3 of 5 stars
Review of St Martins Lane London Hotel

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St Martins Lane London Hotel
5.0 of 5 Hotel   |   45 St Martin's Lane, London WC2N 4HX, England (Covent Garden)   |  
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Ranked #101 of 1,049 Hotels in London
Certificate of Excellence 2014
Leeds, United Kingdom
Top Contributor
293 reviews 293 reviews
78 hotel reviews
Reviews in 95 cities Reviews in 95 cities
181 helpful votes 181 helpful votes
“All very Boxy and trying to be so super trendy”
3 of 5 stars Reviewed November 12, 2012

If you like stark white boxes you`ll love this hotel.The rooms are very boxy, we had a Deluxe king and it is well kitted out with a fantastically comfortable bed and a superb power shower.The but is the whole place lacks personality.The rooms have everything you need and ours was on the 3rd floor and it was very quiet at night for it`s central Covent Garden location. The wardrobe space is limiting being hanging space and boxes built in on either side of the entrance to the bathroom area.I found the green light on the air con very bright at night and slightly annoying considering the blackout curtains work so well.
On going downstairs to try out the hotel bar, I was seriously disappointed, it is a rectangular space opening out from the reception area and it is obviously the coolest bar to be at the moment, as it was jammed full at 8pm and had very loud beat music blaring with multi coloured lighting, and just no chance of a quiet corner to sit and get a beer?This place is uber cool and trendy but lacks any warmth and personality. Breakfasts was included in the room rate and was basically a self serve from the buffet of all sorts of fruits, yoghuts, pastries, hams, cheeses and cereals with also available a full selection of cooked scrambled eggs, beans, bacon and sausages and mushrooms under hot display hoods. Overall not bad.

Room Tip: Do go for better than basic or else you will be in a very small space.The deluxe king was just about...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
We are passionate about creating a friendly and warm ambience through our service and style, so it is disappointing if this side of our personality was not evident during your stay. The Light Bar has been a popular destination bar since it opened, early evenings are usually quieter. We are reviewing some options for a lounge area as part of a refurbishment project during 2013. We hope you will have an opportunity to stay with us again when you are next in London and please let us know at that time.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Braintree, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 11, 2012

All staff was so friendly and would do anything to make your stay special. Very chilled. Bed was so comfy. Shower was so nice did not want to come out. The free shampoo and conditioner got top marks not like the rubish you. Get in some places

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
Dear Nichola, thank you for such lovely comments on the friendly and attentive service, we love to welcome all our guests as royalty! We’re also pleased to note that you enjoyed our Malin+Goetz guestroom amenities as well as the bed and shower. We hope you’ll be back for another royal visit before too long, please let us know when you have another reservation in place.
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Prague, Czech Republic
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 11, 2012

St Martins Lane Hotel is... over-designed, expensive but it has the best location possible. You just walk out and you enter the Trafalgar Square. Few more steps and you see the Big Ben. If you have money to spare and value your time, this is the place to stay if you want to see as much as possible of the "London London".

The hotel itself didn't wow me. Modern design is nice but the hotel is overhyped. Golden teeth and colored lights above bed is just a gimmick. Otherwise the room was nice and clean with LCD TV.

The food in the asian-cuban fusion restaurant is fine, just be aware of the sticky rice. Its really like a glue. The breakfast was spot on - beans, sausage, fruits... I really enjoyed it - except for coffee which was terrible. Good thing there is Starbucks just across the street.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
We are very proud of our unique position in the heart of London and the location is one of the highlights for many of our guests. Thank you for your kind comments on cleanliness and breakfast as well. We have stayed true to our original design and there is a story behind many of the features – including the gold teeth – and we are always happy to share such stories. Please let us know when you are next staying so we can share our ethos.
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Edinburgh
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed for 2 nights having booked a good deal via secret escapes and my wife and I really enjoyed our stay. The location is excellent and the hotel is very modern and stylish - if you're happy with minimalist and white rooms - which we are. The Deluxe King Room was a decent size and the bathroom was top-notch.
Breakfast was very good with pretty good service and a good choice of hot and cold foods that were regularly replenished. The bar is good and was quite trendy - although not a patch on the Long Bar at their sister hotel, the Sanderson. I would definitely stay here again if I could find the same sort of rate again but would probably think twice if I was paying the full rack rate.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
We are so pleased that you had an opportunity to have a ‘secret escape’ with us and that you enjoyed so many elements of the hotel. Our website has promotions and offers for both St Martins Lane and Sanderson so we hope you’ll continue to enjoy both properties. We would love to see you back at St Martins Lane, please do let us know if you have a chance to escape to us again.
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london
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 5, 2012

Only stayed 1 night but overall service levels were not what I would expect.

Arrived at 3pm to be told room wasnt ready as it was a Saturday and they were busy! After waiting for 30mins went back to the desk and then reception managed to find a room.

Food-wise can only comment on breakfast which was good and reasonable priced.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
We appreciate your disappointment when we were not able to honour a 3PM check-in as advised. This is not our normal standard, a late departure can impact room turnround timings and we understand that this should not affect our guests. We should have been more attentive to looking after you if there was a delay and contacted you as soon as a room was available, this will be discussed. We hope you will consider staying with us again and please let us know when you have a reservation in place.
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England
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 5, 2012

Fourth trip back to St Martins Lane and once again perfect service from the staff.
This time Matt from reception bent over backwards to accommodate a request to change rooms part way through our stay. It was my partner's birthday and he arranged a little gift and made sure that we had everything that we needed. He also managed to help us source some soap dishes (strange I know, but true).
Once again the rooms were amazing (and spotless - no other hotel is ever as clean); the lightbar cocktails were delicious; the mini bar was very perfect (and empty by the time we left); room service delightful and the concierge Amy very helpful in booking a dinner reservation for us.
Can't wait to come back again in a few weeks for a one night stop over.
I don't know how this hotel does it - their staff are so friendly and helpful but it's like they do it almost without trying - they just genuinely want you to have a great time.
The location couldn't be better either
I can't rate this hotel highly enough!
If you are dithering about whether to book - just do it - this might sway you - room service is always delivered on a table into your room and the waiter will set up the table properly for you to dine in your room - you seriously do not want to leave the room. Oh and get the romance package - roses, candles and champagne - sounds naff, but not naff at all.

Room Tip: Their isn't a bad room - I've been in the smallest and in the biggest - they are all great...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 19, 2012
Thank you so much for the wonderful comments and it’s fantastic to know that we continue to create a unique guest experience, this time with Matt and Amy particularly creating the magic - we love to celebrate our guests’ special occasions and help with diverse requests. We are dedicated to an original style of service and it’s great for everyone involved to know that our guests enjoy this, too. We look forward to welcoming you back again and please do let us know if we can help at any time.
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London, UK
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 4, 2012

Living so close to London, we rarely stay there as we find the decent hotels overpriced. However, for half the price of the Four Seasons and, in my opinion, a better hotel than The Soho, St Martins Lane was a real find. We have eaten at Asia de Cuba (the hotel's restaurant) in the past and were impressed by it but had forgotten that there was a hotel above.

I booked a deluxe king which was a nice room on the 6th floor with views across to the London Eye but I could smell cigarette smoke. After a quick phone call to reception, it turned out it was coming through the (locked) adjoining door from the next room. The receptionist was very apologetic and moved us immediately to the corner suite (Room 621), a vast room with full length windows on two sides. This was very impressive

What you do notice that all the staff are very informal. i was addressed at all times by my first name and the receptionist even made jokes as we checked out which we found refreshing and not stuffy, it suits the overall ambiance of the hotel. But they were enthusiastic and seemed to enjoy working there.

All in all, this is a good quality, stylish hotel and would recommend staying there. Just a note, there is no signage outside so you have to know that it is there!

Room Tip: Get as high as possible for the great rooms. Book a table at the Light Bar as it gets busy in the ev...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper S, Director of Rooms at St Martins Lane London Hotel, responded to this review, November 6, 2012
Dear Roz, we’re delighted that you chose to enjoy a ‘staycation’ at St Martins Lane, having previously enjoyed our Asia De Cuba menu, and it’s particularly good to know that you enjoyed our friendly, authentic service. The majority of our rooms are non-smoking (smoking rooms are only available on the 1st floor) so we are sorry that your first room was impacted by cigarette smoke from another guest. We hope you’ll be back to enjoy another stylish stay and do let us know when you have next made a reservation.
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Additional Information about St Martins Lane London Hotel

Address: 45 St Martin's Lane, London WC2N 4HX, England
Phone Number:
Location: United Kingdom > England > London > Covent Garden , Leicester Square / Shaftesbury Avenue
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Romantic Hotel in London
#75 Family Hotel in London
#81 Business Hotel in London
#85 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St Martins Lane London Hotel 5*
Number of rooms: 204
Official Description (provided by the hotel):
From its dazzling location at the hub of Covent Garden, West End theatres and Trafalgar Square, St Martins Lane is a dramatic and daring reinvention of the urban resort. Smart, witty and sophisticated, the hotel is filled with energy, vitality and magic. Unique features include the acclaimed Asia de Cuba restaurant, wildly popular Light Bar, and interactive light displays in every Guest Room that encourage guests to personalize their own individual space, and help to turn the hotel into a beautiful and ever changing mosaic of color. St. Martins Lane Hotel offers seasonal packages and special offers including weekend, holiday, and breakfast packages. These offers are exclusive to the site and are available for a wide variety of room types and sizes. ... more   less 
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Also Known As:
St Martins Lane London Hotel London
Hotel St Martins Lane
St Martins Lane London Hotel England

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