a two night break in the capital. the landmark should be one of the best
in london. The room was clean and large, but the sound from the water works from the various
rooms was verydisturbing at night. news papers failed to arrive on both days. The breakfast on the second day was dissapointing Not five star at all. Sorry Landmark but you failed on this occasion.

Having visited London on many occasions staying at the Landmark was always a dream of ours. We were offered a last minute deal through a discount travel website at an unbelievable weekend rate for bed and breakfast so decided to give it a try for a night. The hotel is undeniably beautiful both inside and out. Through our own mistake we arrived for checkin an hour early, this did not seem to be an issue but we were upsold an upgrade for an additional cost to stay in a deluxe queen room with a view of the winter garden because the room we had booked was not yet ready. As we have a toddler who was tired we agreed to the upgrade so we could have instant room access, but in retrospect I think the £30 could have been better spent elsewhere. We were shown to our room by a very pleasant member of staff who offered to show us around, but as our child was in the buggy and access around the hotel was not that straight forward we declined. The room was classically beautiful and spotlessly clean with plenty of space for myself, my wife and little boy. The view from the room was also delightful. Once our son was rested we had a walk around the building ending up at the spa and swimming pool where a lovely gentleman showed us around the facilities. It did perplex me that we were required to spend an additional £15 per person in order to have use of the swimming pool. I would expect the use of all recreational facilities to be included within the price of a room at any 5* establishment, surely? Never the less our son was very disappointed, but I really couldn't justify paying £45 for what would be a maximum of an hours swim (because our child would get too cold after that period) which was limited to certain times of the day when with children. Having retired to bed early, we woke up excited to sample the breakfast. We were not disappointed, as there was a great selection of continental breakfast foods as well as a wide range hot a la carte dishes to order. My wife particularly enjoyed sampling the foods on offer as did our son and the surroundings were peaceful and elegant. On the whole the staff were pleasant, but to varying degrees. We had the option to have a late checkout at 4pm, but chose to leave early as we had a long journey ahead. Overall I did enjoy my stay, but I think my expectations of this grand hotel did fall short in terms of fully enjoying the facilities it had to offer.

The Landmark is a very impressive hotel with beautiful rooms, a wonderful Spa and lovely bars but we have to say we were left disappointed with a number of things that simple weren't up to the standard you would expect. Firstly the coffee served in the room is only Nescafe instant which is not what you expect in a 5* hotel so we ordered room service coffee and this was very weak and had to be sent back. The controls for operating the bath / shower didn't have any instructions and were stuck so we ending up getting a shower and bath at the same time! We also found that one of the bottles of hand lotion was half used which shows the bathroom hadn't been properly cleaned. Lastly we ordered a paper for the morning which didn't arrive and we had to go and pick it up. These are things you might accept in a Travelodge but not in one of the best hotels in London!

I decided to propose to my girlfriend this year so I planned a special weekend including a stay at The Landmark hotel. I left my special requests quite last minute but the concierge was still more than happy to support every request to the letter! Everything went perfectly and to top it all off, she said yes!!!! :-D

This was the best 5 star experience I've ever had. From the moment we were greeted at the front doors to the moment we left every member of staff we came into contact with was at the top of their game! our room was lovely and big with elegent furnishings and decor. We ordered room service and the food was cooked to perfection! We sampled some fantastic cocktails in the Mirror Bar and breakfast in the Winter Garden was 10 out of 10 with an extra point for the mini eggs benedict and blueberry pancakes!

All of the members of staff made this weekend so special for me and my 'now' my fiancé! I cant thank them enough!

I think it is safe to say we will be returning at our earliest opportunity!