Booked hotel in advance through excellent LHW member deal. Service and hospitality were impeccable from early arrival to late departure with all needs and more considered and efficiently addressed. Suite was peaceful, spotless and tastefully appointed. Brief personal tour of hotel on arrival (if required) to facilitate orientation. Superb spa treatment and care enabled unlimited use of pool - just another example of attention to detail which made the difference. Extensive buffet breakfast and hot alternatives available in comfortable, bright Winter Garden until 11:30am - an unexpected treat with attentive, capable staff. Immediate proximity to Marylebone Station made access to City meetings short and sweet. Alas an all too brief stay. Will definitely consider returning for Sunday Lunch with children.

We just returned from a week's stay at the London Landmark. My boyfriend's company had a conference there so we decided to make it a longer stay in London. Normally, If I were s[ending a week anywhere in Europe, I'd rent a self catering apartment, but since the conference was at the Landmark, we couldn't justify switching our lodging mid week. When we e-mailed them before hand about extending our stay, they were nice enough to offer us the conference rate for the whole week even though the conference was only for 4 days.

Rooms were exceptionally large with comfortable furniture, a nice deep bath and separate glassed in shower. Also nice, is the toilet, that is essentially in a closet of it's own for added privacy. Linens were fresh and bathrobes and slippers were supplied. I also loved that you could turn out all the lights from the switch at the bedside, which also included a reading light above the bed. The bed was quite firm, which I normally like, but the pillows were quite thin and it was difficult for me to sleep well. This also could have been jet lag, so not fair to blame the bed, overall. Hallways, bars and dining halls were all exceptionally beautiful and well kept. The food that we did have at the hotel was decent, however, we opted for less expensive meals off site since we were staying for a week. Conveniently, there is a Marks & Spencer Food right across the rode in Marylebone station. This was great for grabbing quick salads or sandwiches that we stored in the mini bar. There is also a fabulous breakfast/Coffee bar across from the station called Gino's that kept us happy with great coffee and breakfast. The food that we did have at the hotel was decent, we just couldn't justify 29 Pounds each for the hotel breakfast and for the most part, we wanted to get out and see London.

Service ranged from okay to outstanding. Some of the staff lacked English skills, but they made up for it with smiles and positive attitudes. Doormen were always obliging and answered any questions we may have had about London or the surrounding area. The only thing that we found to be an inconvenience was our "balcony". When we arrived in our room, it seemed to be more of a Juliet balcony facing the street, but the doors were welded shut so the option of fresh air was non existent. When we reserved via email we had specifically asked for an outward facing balcony. When we asked about this at the front desk we were told that, for security purposes, the first floor rooms don't have windows that open. We just would have liked to have known this ahead of time.

Although the Landmark was a wonderful treat, I don't think we'd stay here again. It's a bit out of our price range for a trip overseas. However, I would definitely recommend it to others who might be planning a more luxury-minded vacation. As I mentioned before, I prefer to do the self catering thing in Europe and take in the market culture, so it is no fault of the hotel's that I would look elsewhere, just a personal preference. Overall a lovely hotel, great location and pleasant staff.

We stayed for 2 nights at the Landmark as part of the celebrations for my husband's 60th birthday. On approach, the building doesn't look much but once inside,the Atrium with the Winter Gardens are just beautiful. Our room was lovely. Nice sized, comfortable bed with fluffy pillows and nice cotton sheets. Bathroom wasn't oversized but had everything you needed! Lovely thick towels though. Everything was very clean and there was an enormous TV with lots of channels. Had dinner in the Winter Gardens on our first night. Very enjoyable but watch for extras (bread rolls,veg, potatoes!!). Should be included at that price!! Staff were exceptional we felt. Everyone was helpful and friendly from the doorman to the waiting staff etc. Couldn't do enough for you. 2 gripes...... Having to wait 20 minutes for our breakfast on the Sunday morning (looking at other reviews this has obviously happened before. Why not include the mezzanine floor at busy times?). Also, no free wifi in this day and age. Come on Landmark. Get into the 21st century!! Having said that, we would return. A marvellous place.

It was one of my best pals big birthday 50 and 12 of us went to the Landmark for cocktails. It is a beautiful hotel. We sat in the wintergarden and loved every minute. The doorman was so lovely and polite and courteous. The service was fantastic from having doors opened etc. The Olives and salted nuts that were put in little bowls on the table were so tasty. The piano was being played in the background. Wonderful atmosphere. The doorman reminded me of the consierge in Pretty Woman. I will have to go back for afternoon tea!!