I recently booked a table for 4 as a treat to my nieces for doing well in their exams. Last year a friend and I had afternoon tea at the Hilton London Green Park, where we offered an excellent service, where our special request of halal sandwiches was acknowledged. Moreover, there was excellent customer service with generous refills and the atmosphere was brilliant. In this vein, I had booked this afternoon tea with the Doubletree by Hilton. Although, the staff were helpful in accomodating our drinks request, I was hoping for a Hilton inspired afternoon. However, I have now realised that just because the name Hilton is in the overall name of this hotel, sadly, the service matched nowhere near. For £50, the four of us had enough tea but sadly nothing else. Very disappointing afternoon.

HNS

From the moment we arrived in a group of four we were made welcome. The desk staff could not have been more helpful. They were smart, efficient and did everything with a smile.

The room: Clean and comfortable although for a four star, a wee bit small. And as with many hotels in December the room temperature was high, although the air con soon brought that down to a comfortable level. The rooms were equipped with tea and coffee facilities and an iron and ironing board. The bathroom was very clean and well equipped.

The only meal we had was breakfast that consisted of the usual options and choices, and produce was of a very high standard.

The location is very good.

We only stayed for one night but all agreed we would be happy to return. A very pleasant experience.

We stayed for four nights. We booked the standard room and were told at reception that we could have a free upgrade to a de-lux room. The de-lux room was small and disappointing in terms of size. I would certainly not have accepted a room any smaller than this one. I felt rather clausdrophobic throughout the entire stay but at least London has much to offer and you only have to sleep in the room. We seemed to have a problem with the heating. You never knew when it was on or off as the light indicator went off as soon as you set the temperture. I awoke throughout the night having to open the window (December temperature) and by the end of the four days I had a cold. The size of the room and the heating was the only two negatives. The young man on arrival was very friendly. You get a warm cookie which is delicious. The room was clean and the bedding and pillows etc. were of four star quality. The bathroom was big enough. Toiletries were four star. The only thing missing in the room, I would say, is bathrobe and slippers. There is also no mini-bar but this is not too important. WiFi is free for one hour in the lobby so this was ok for us. The buffet breakfast was very good and it was great to see the smiley face of SEBINE every day. She was always smiing and friendly. Never any different. In fact all the staff were very well trained. As for the 12.5 % charge that is put on in various restaruants AND BARS in London including this hotel. DO NOT PAY IT IF YOU DO NOT WANT TO. It is illegal and not compulsary. I was charged it twice (not here as I did not eat here). Once in the Indian restaurant along the road and once in the bar at the top of Centre point. I refused to pay it on BOTH occasions and it was taken off. So NEVER PAY IT ANYWHERE unless you really want to. It is at your discretion and when I am charged it I never pay it and never leave a tip. When I am not charged it I leave a tip when I recieve good service and food only. Know your rights. I was in room 414. A good pub is The Swan for food and a drink beside the hotel if you want to eat nearby. Go out the main door and walk along a bit then turn right onto a side street. Good basis food and a good pint.

We visited London for holiday and then business at the Wellcome Trust, staying 6 days. The room was way in the back facing the side street and very quiet. Services were fine, though we didn't stay around a lot. We had breakfast and tea in the member's lounge which was fine, though they do not keep it well stocked, especially towards the end of the hours. Plan to be there early if you want something to eat.

I would return, especially being this close to the British Museum. It is half way between tube stops , but the walk is not bad