I stayed here over the fireworks weekend, which was my first time in London.
The hotel is very easily located via Holburn Station. It doesn't look like a Hilton so if you are not paying attention to what you are looking at, you may just walk past it.
On entering the hotel it is beautifully decorated and laid out. Concierge was not present but I would assume they would greet as you enter.
Reception was disappointing. We arrived early, around 11.30am and was expecting to drop off baggage whilst we visit the sights.
We approached reception and was not greeted with a "Hello", "Good Morning", "How can I help?" ... instead we got a blank look.
He asked for confirmation which was provided and then we got the strangest check in ever.
(We were checked in by a gentleman with his name beginning with a "M" but unsure how it is spelt. Dark haired gentleman of middle eastern decent).
He is not Hilton standard!! He kept his head down, didn't acknowledge the room type we had reserved, whether breakfast was inclusive, point out where the restaurant/ bar was, no newspaper or wake up call.
He brought his head up to ask for a card. Processed the card and then gave us the keys. He pointed to the lift in the lobby and that was it.
I could see his female colleague kept looking over cautiously, although she was dealing with another guest and looked far more like the Hilton standard.
I wanted to start to complain however, it would start the weekend off on a sour note.
We got to the room on the second floor. There was a maintenance team member painting the walls which I found amusing as there was no "wet paint" signs. He was painting the walls either side of my bedroom door.
After dodging the paint I got into my room to notice my hand luggage got cream paint on it. I suppose its my fault as I should have dodged better. It was only a small mark but I could imagine other guests going nuts about it.
Housekeeping standards were excellent. The room was spacious for two. The tea tray had a good selection of teas and biscuits, plus good amount of toiletries that were replaced daily.
The only fault with the room was the electric wooden blinds had several slats broken (where previous guests obviously damaged).
The hotel is centrally located for shops, bakeries and restaurants. There is no need to travel far at all, especially if you are unaware what the hotel is offering.
On returning from Wicked the musical (which was amazing! A must see) I spoke with one of the night team, at the desk, and asked if my reservation included breakfast and if not where is it and how much.
After discussion with his colleague he informed me it was not included, and after further discussion they agreed on the price. Something that I feel the front of house team should be aware of.
I also asked if I would be able to get a bucket of ice delivered to the room, instead he offered me to go to the bar where they would could give me a glass of ice or there was ice machines on the floor.
I was unaware there were ice machines on the floor, but what surprised me further that there was no ice buckets in the room to collect ice - so I used a dry cleaning bag from the cupboard and used this to collect ice.
Checkout was fine. No issues.
I am looking to visit London again several times in 2012 for the west end shows but unless this hotel offered an unbelievable rate/package I would not use this one. I paid over £179 per night and I have received better service from a hotel offering an e-check in at a much lower price. Probably harsh to say, but it is quite true.
It is a shame as it is centrally located and very handy for travel in and out of the main city centre.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.