We planned Christmas at the Tower for the two of us as a special treat.
We stayed three nights over the Christmas period, however, not all was as promised for an executive room.
When we checked in, we were told that the Club lounge would not be available for the duration of our stay, but alternatives were available in random parts of the !hotel - we just had to find them. When we first went to the restaurant for our mid afternoon coffee, we were not made to feel welcome, and originally were going to be charged for the 'free' drinks.
The room was a little small, as others have mentioned, but very clean and well equipped - not somewhere to spend a great deal of time, but good as a base. The view of the bridge and Thames was spectacular.
The Wi-Fi kept 'dropping out' which was a tad annoying, but at least it was free.
The real disappointment was Christmas day lunch.
It was a buffet affair, with little in the way of starters - perhaps they had run out. My husband had to ask for a second piece of meat at the carved station, and there was little in the way of vegetables - some roast potatoes and soggy glazed vegetables; no fresh greens. The Christmas pudding was nice, however if you didn't like mincemeat or traditional pud, there was little else to be had. The staff were not particularly welcoming, and the room in which we sat was a sad conference room with Christmas trees at each corner by way of decoration. For the money they charged it was definitely poor value and lacking in atmosphere. When we checked out and explained the poor value, the receptionist just shrugged and we felt this would not be fed back to the people who needed to know.
unfortunately I think we may have had better value and a better experience elsewhere - the view although spectacular, did not make up for the other let downs. I wouldn't recommend this hotel for a special event/occasion.
- Official Description (provided by the hotel):
- Large Contemporary Hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more less
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- Also Known As:
- The Tower Hotel London
- The Tower London, England
- Hotel Thistle
- London The Tower