I was staying in London for 4 nights over a weekend and after a careful survey of available budget hotel deals, decided on this one. I was not disappointed - in fact I was delighted overall. The hotel is a converted Bank which retains this ambience and once inside there is a large comfortable seating area with complimentary refreshments and newspapers etc., near the check-in desk. The staff were cheerful and welcoming and helpful too....but more in a moment. The hotel has obviously been renovated recently as nothing seems worn out. The carpets on the 8th floor where my room was situated were new and everything in my room was clean, tidy and efficient. There were windows on two walls, and plenty of space. When travelling alone I always prefer a double room as singles tend to be cramped. The bathroom was very clean and there was a walk-in shower which I prefer, not a bath. I was unaware of any sound from adjoining rooms.
The only negative point was the rather noisy air-conditioning fan in the ceiling which I found rather disturbing whilst trying to sleep. I mentioned this at the desk the following morning and immediately the offer was made to transfer me to another room on the 4th floor. This room was darker, but certainly quieter. Breakfast is served in a very modern restaurant where I believe the catering is offered by an outside caterers. Full English breakfast is cooked to order and is very expensive at £13.50. A buffet style Continental breakfast is also available. There is also a Business Centre in the basement and I was able to take advantage of free computer use.
Overall I was very comfortable and happy and found the staff to be cheerful and helpful. If you are nice to them, they will be helpful to you !! Some overseas guests can be very critical and demanding. Remember this is a budget hotel - and anyway, how much time are you actually going to spend in your room? I would definitely stay in this hotel again.