This is my second time staying at this hotel, and it will be my last. I travel to London from the U.S., so I typically arrive early in the morning and like to go to my room and get in a quick rest. Since check in isn't until 3 PM I always reserve the room for a day before I arrive and call and tell them I won't be there until early the next morning to make sure the hotel does not cancel my reservation. For both of my stays at the Hilton London Metropole they have canceled my reservation despite me calling them and telling them I won't be in until early the next morning. Worst off I had to call Hilton reservations and they couldn't resolve the issue at the front desk at the hotel. This got both stays off to a bad start, especially after a long overnight flight from the U.S.
The rooms I have had on both trips did not make up for the bad service. My first stay I was placed in a room that was really outdated and felt very cramped and dirty. For my current stay the room is slightly better but still is no where near what I would consider average for a hotel room.
Like I said I will be avoiding this hotel in the future.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Refurbishment of portions of the Tower Lobby will occur Mon 19 Jan - Fri 8 May 2015. Works will take place Mon-Fri 8am-5pm, but will still allow foot access to the rest of the hotel and will not affect guest rooms. ** Refurbishment of the Tower Guest Rooms will take place in phases beginning on 26 May 2015. Works will take place between 9 am - 5 pm. Every effort will be made to minimise the disruption to Guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton
- Hilton London Metropole England