I booked the room for a resonably good price for myself and my boyfriend (only twin rooms which was fine), my sister booked the exact same room which cost the exact same. We were at the desk checking in and were extremely pleased to hear we were being upgraded to the "deluxe double" on the 20th floor in the west wing. When i saw my sisters room which was not upgraded i found it was nearly double the size of my room and they were allowed into the executive lounge for breakfast.. presuming we would be allowed in too, as we were upgraded-a very rude member of staff told us we were not welcome to share breakfast with my sister and her partner. I was disgusted with our downgrade which pretty much ruined my opinion of the hotel. Also, the cost of wifi was £15, which is an absolute rip off. Will not stay again.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Refurbishment of portions of the Tower Lobby will occur Mon 19 Jan - Fri 8 May 2015. Works will take place Mon-Fri 8am-5pm, but will still allow foot access to the rest of the hotel and will not affect guest rooms. ** Refurbishment of the Tower Guest Rooms will take place in phases beginning on 26 May 2015. Works will take place between 9 am - 5 pm. Every effort will be made to minimise the disruption to Guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton
- Hilton London Metropole England