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“breakfast” 3 of 5 stars
Review of Hilton London Metropole

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Hilton London Metropole
4.0 of 5 Hotel   |   225 Edgware Road, London W2 1JU, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #630 of 1,065 Hotels in London
St Helens, United Kingdom
1 review
“breakfast”
3 of 5 stars Reviewed yesterday NEW

the overall quality of the breakfast was OK but was consistently let down by it being cold to lukewarm at best this happened on all the five days stay that we stayed at the hotel. There were patches of mildew on shower wall

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,299 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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Roskilde, Denmark
1 review
4 of 5 stars Reviewed yesterday NEW

Spent 4 nights at Hilton Metropole december 2014. Nice and spacious family rooms. Great breakfast and pool. Good service at the front desk. The restaurant was not too great having the prices in mind. Walking distance from Hyde Park and Oxford Street.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is in walking distance from Oxford street, and will take around 20 minutes walking. Close to the hotel is access to the Tube system, for easy access to the rest of the city.
Paddington station is in walking distance to, and from there you can have the direct trains to London Heathrow Airport.
Perfect basis for a city visit and good restaurants in the hotel, as well as in the surroundings.
Perfect stay.

Room Tip: Would advice tower rooms, at the higher floors you will have a perfect view over London.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for a total of 10 days over the last month. It is in a great location, close to Paddington train station and a stones throw from Edgware Road tube station.

The view from the top floor is outstanding and the executive lounge is also very nice, with complimentary spirits included in the deal between 6-8pm daily. There is also complimentary afternoon tea which is lovely.

Now, for the bad bits. The hotel is dated in parts (although other parts have clearly been refurbished). The staff (housekeeping) clearly don't have a 'checklist' for their daily clean i.e. Check shower, clean floors, check remote control is working etc. That said, whenever I complained to the reception/guest relations, they were extremely accommodating.

Breakfast was very nice, plentiful, fresh and hot. You really couldn't ask for any more. As for dinner, this was 'okay'. The waiting staff were excellent however the food itself was mediocre - not what one would expect for £20+ per main course.

The staff overall are really pleasant and helpful and my main concern is just with the general upkeep. I guess that there needs clearer direction from the senior management to ensure that housekeeping and maintenance do a proper job which is currently not the case.

Overall, I would probably go for one of the new Doubletree (by Hilton) hotels - these are often cheaper, also have executive rooms and are generally a better standard than this hotel.

Room Tip: Rooms in the 'tower' have superb view (10th floor and above). Room 835 is the Shaw Suite and...
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  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONMECommsManager, Manager at Hilton London Metropole, responded to this review, yesterday
Dear Guest,

Thank you for sharing your experience on TripAdvisor. Your feedback is valuable and highly appreciated.

I am pleased that you were happy with the hotel’s location and offerings at our Executive Lounge. On the other hand, I am very concern about the matters you brought up with regards to Housekeeping and Maintenance services. Please be assured that I will be discussing these points to our Executive Housekeeper and Head of Engineering team for immediate action. I can confirm that they do work with a checklist and I will ensure that it works effectively. In terms of food quality, we continuously review and amend our menus. Your comment will be passed on to our Executive Chef for consideration.

Thanks again for your review and I hope we have the pleasure of welcoming you back in the near future.

Kind regards,

Patrick Kenny
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartford, United Kingdom
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lovely hotel.the rooms are very clean everything you need, but I feel are a bit small compared to other Hilton hotels and the mini bar too expensive. We ate here and the food was lovely as was the spa,nice warm swimming pool and steam room with sauna.lovley hotel and staff would definitely come back thank you.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONMECommsManager, Manager at Hilton London Metropole, responded to this review, yesterday
Dear Guest,

Thanks for your review. I was delighted to read you enjoyed your stay. Thanks for sharing on TripAdvisor.

I believe you won’t hesitate to recommend us to your friends and family.

Thanks again for your kind comments and I hope to have the pleasure of welcoming you back in the near future.

Kind regards,

Patrick Kenny
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surbiton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 3 days ago NEW

Booked at King size room , got a twin. Compensation offered was free wifi - something that we should apparantly should have has by booking through their website - which we did. So wasn't exactly forthcoming, but the astaff seemed to be stuck . (annoying thing is that the staff don't know you have booked via their webasite/its not automatically added to your booking/they don't want to add it automatically so they can charge.....take your pick) Hotel rooms are a bit out of date, need maintenance. seems to be too many institutional problems here - seeing as I'm trying to add this review after going throught their survey process. Had I known, would rpobably have booked the Premier Inn down the road and used the difference for a taxi .

  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONMECommsManager, Manager at Hilton London Metropole, responded to this review, yesterday
Dear Guest,

I would like to thank you for taking the time to write your feedback, it is with deep concern that I read your comments regarding your bad experience with us here at Hilton London Metropole. Firstly, let me apologise for not fully meeting your expectations and for any misunderstanding regarding the booking.

We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their immediate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Kind regards,

Patrick Kenny
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went on a weekend break with friends , hotel in a quiet area and in a walkable distance to shops. Didn't rate the bar at top of hotel drinks expensive and lacked atmosphere , the double rooms are small and badly lit but I suppose u don't go to london to sit in your room !!! I would recommend the Hilton at paddington as a better hotel the rooms are bigger .

Room Tip: All rooms have advantages and disadvantages depending on what your looking for !!
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  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONMECommsManager, Manager at Hilton London Metropole, responded to this review, yesterday
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

We are sorry to learn that you were not 100% happy with your recent stay at the hotel and would apologise for the fact that the size of the room did not meet your expectations. Our hotel offers several room types and I recommend to book Superior category for a spacious and modern accommodation. With regards to our bar prices, please be assured that these are aligned with the rates offered in other Central London hotels.

Once again, thank you for your comments. I hope to have the pleasure of welcoming you back in the near future.

Kind regards,

Patrick Kenny
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#342 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Official Description (provided by the hotel):
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. Take a stroll to Hyde Park or relax in the gym, pool or sauna. Dine on international cuisine at Fiamma Restaurant or sample Asian fusion favourites at Minako at the Met. Take in London attractions like The Tower of London and the London Eye. Spend the evening watching Shakespeare at The Globe or enjoy concerts and sports events at Wembley Stadium, just a 30-minute train ride away from the District Line station opposite the hotel. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel.Our common space was recently refurbished, completed October 2013. ... more   less 
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England

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