I'm a repeat Hilton customer. I like Hilton hotels for the comfort and price level. Having said that I will have to say that Hilton needs to do a MAJOR renovation of this hotel. I was given an upgrade since I'm a Diamond member. Imagine my surprise when I opened the door to my room: terrible and uncomfortable beds. There were two twin beds in the room. Furniture and room decor from the '60's, cheap plastic, bathroom with rusted, leaking and very badly patched tub. The only saving aspect to this incredibly uncomfortable stay were check in staff, staff in the lounge and staff in the restaurant. Don't stay at this hotel unless you can get a room in the renovated area.

My wife and I stayed here for one night on 17th November. We have stayed here several times before. The hotel was booked as part of a theatre break package with one of our local coach companies. For this reason I can't comment on the value for money as I believe out rate would have been much reduced than if you were to book direct. Our room was on the 21st floor and was of a good standard. It was clean and well decorated. The bed was a good size and we found it quite comfortable. Large wall mounted TV with normal TV and some international channels. Pay per view options were available but we did not use it. The advertised free wifi was poor in strength in the room, but this may have been as we were so high up! There was complimentry teas and coffees, a free digital safe and iron and ironing board. Room service was available and a mini bar present, albeit we used neither as there prices as usual for this ort of hotel were very expensive (330ml beer was £5-£6.00). The only critisim i would raise of the room was the windows. They were fitted with a secondary glazing system, however this did little to block out the car horns and emergency service seriens which went on throughout the night. Some sort of better soundproofing would be a great advantage.

In general the hotel is very large and busy. Our room was in the tower and this was served by 4 lifts, which were very quick once in them but leave plenty of time if you are in a hurry at busy times becuase some people were waiting 10 mins!

The staff were all very polite and attentive.

Breakfast was included in our stay and we had it at the resturant. We were provided with a tabel very quickly and orange jucie and tea/coffee was offered. From there on n there is aself service buffet of both continental and full cooked breakfast. The food was of excellent quality and very varried. You could not go hungry unless you were very fussy. Again I am not sure of the costs as this was a package, i suspect this would be a pricey meal if independantly booked (room service full breakfast was £20!).

So overall I would say if you are looking for a good standard then this hotel would suit you well, it is well situated on the Edgeware road and served by regular busses and has an underground station just across the road. If however, you are on a budget then I think that you could find better value elseware. I believe the tarrif is flexible so you might get a deal... I heard someone say that on the weekend we stayed they had paid £200 for a basic room.... this is more than I paid for a coach trip, accomadation on a B&B basis and top priced theatre ticket all in.

Stayed at the hotel with my family (4p) for 5 night. Very high room-standard, splendid location. The only dissatisfaction is taht the hotel is to big and therefore becomes unpersonal and a bit to crowded for breakfsast

When I booked a hotel in London to stay for one night I chose what I believed to be a central location Hilton hotel which, judging from the photos, seemed to offer good value for money.

I have to admit that it has been many years since I felt so foolish with my choice.

The room was abhorrent. It seemed that it had not been renovated for at least 25 years. You could easily shoot a 1987 movie in there…

Dilapidated is a nice word to describe it..

Things did not seem quite clean either.

The carpet must have been there forever.

As for the bathrooms they were coming straight from a 1-2 star hotel.

Trying to find one good thing to tell the hotel staff was, on balance, quite helpful.

I had recently stayed at a Park lane hotel on the same price…no comparison whatsoever.

I never thought that such a hotel could bear the Hilton brand name.

What a disappointment!