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“Nice place to chill...” 4 of 5 stars
Review of Hilton London Metropole

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Hilton London Metropole
4.0 of 5 Hotel   |   225 Edgware Road, London W2 1JU, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #569 of 1,073 hotels in London
Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Nice place to chill...”
4 of 5 stars Reviewed November 19, 2012

I stayed at this hotel for one night in november. The hotel is located ideally within the hustle and bustle of the City.

Quick and efficient check in, a very busy hotel.

Bar was very pricey but all the same a nice place to conduct meetings etc.

My room was superb, very well designed and the bed was superb pillows as well. Room service was nice- arrived hot and promptly. Nice bathroom with lots of non-chargeable ammenities.

A really nice 80's bar next to the hotel as well if you fancy an alternate drinking venue.
One of the biggest Hiltons i've stayed in, I'm glad to hear that they will be renovating soon as it needs to be done. Friendly staff throughout the place. Good job.

One last thing- internet!!!! Why so exspensive?

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 22, 2012
Dear tim g,

Thank you so much for such a great review. I was very pleased to see that you have enjoyed your stay with us and indeed we are all excited about the refurbishment and I hope that we will have the pleasure to welcome you back on your next visit to London.

Kind regards,
Jean Laurent

Assistant Operations Manager
Hilton London Metropole
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beaverton, Oregon
Top Contributor
202 reviews 202 reviews
32 hotel reviews
Reviews in 70 cities Reviews in 70 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed November 18, 2012

One estimate of the number of hotel rooms in London is 101,269. As a family with 2 adults and 2 children traveling together used to the standard hotel configurations in North America, it proved very difficult to find a room with 2 queen beds in it. It seems only a select few hotels in central London offer this option, and we were fortunate the Hilton London Metropole was one of them. Being a stone’s-throw from Edgeware Road underground stations, and 1/3rd of a mile from Paddington Station is really convenient.
Also, the ability to leave our bags securely at the reception desk prior to check-in scored bonus points for us.
This is a large, business-orientated, inner-city hotel with little charm but has all the amenities of a Hilton.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 22, 2012
Dear Philip H,

Thank you very much for you review and for choosing the Hilton London Metropole for you London trip. I hope that you and your family have enjoyed your visit in London and I hope that we will have the pleasure to welcome you back in a near future.

Bets regards,
Jean Laurent

Assistant Operations Manager
Hilton London Metropole
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Dawson Creek, Canada
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 18, 2012

the hilton at paddington/edgeware road is a monster! huge hotel, sadly very dark inside, and the rooms were small, with minute bathrooms. staff were as one would expect in such a location. very conveniently situated for the north west of london. breakfast was excellent

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 22, 2012
Dear frater93,

Thank you for your review. I have note you comments and you are correct, we are a very big hotel but I would really like to know what you meant by saying "sadly very dark inside”? Please feel free to contact me at your own conveniences to let me know, I will be more than happy to assist you and see if there is any area where we might need to improve to make your stay much more comfortable for your next visit. In fact, regarding the size of the room why not try our Superior room on your next stay, these are one of the largest room you will find in London.

Also I wanted to thank you for comment regarding breakfast, I was happy to see that you enjoyed it.

Once again thank you for your review and I hope that we will have the opportunity to welcome you back very soon.

Best regards,
Jean Laurent

Assistant Operations Manager
Hilton London Metropole
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Banbury
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 16, 2012

This is a very large Hilton in terms of room numbers, located within walking distnace of Marylebone Station but a good mile or two out from the centre of London. I stayed for just one night whilst attending a function in nearby Park Lane. For that reason I didn't get to use or look at many of the facilities.

The reception area is large and reasonably impressive. The rooms were very much standard Hilton fare - far from huge but a good enough size. Drab 'view' out on to a concrete wall. The bathroom was nice and clean and the room didn't look too dated. Nice big modern flat screen TV.

An excellent breakfast buffet made for a good start to the following day.

All in all, a brief stay but this hotel did not disappoint me in any way. Don't even think about paying the rack rates, though!

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jean L, Manager at Hilton London Metropole, responded to this review, November 22, 2012
Dear Obarmoth,

Thank you very much for your review. I was happy to see that you have enjoyed your stay with us. I hope that on your next visit you will be able to stay longer with us and enjoy all of our facilities.

Once again, thank you for your comments and I hope that I will be able to welcome you back on your next trip to London.

Kind regards,
Jean Laurent

Assistant Operations Manager
Hilton London Metropole
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2012

Our family of four stayed at the Hilton Metropole, just off Edgeware Road. The location couldn't be better, superbly situated and close to all amenities. The hotel itself is Hilton standard, with great tolietries in each room and tea and coffee making facitlies together with lots of biscuits. We extended our checkout time and have fresh tea cups and biscuits arranged at no extra cost.
The hotel is very busy and the breakfast (included in our deal), was great. One tip is that as the hotel is very big, everyone goes to the same breakfast buffet room. There is another one, huge in size on the -B2 floor. Just head down, there were no queues and we had breakfast in style. Delicious English breakfast and all the regular good quality buffet breakfast menus which cater for all. We didn't try the in-house retaurants or room service as we opted to get take-aways from Edgeware Road, most notably, the excellent Lebanese and Arab fare.
Service upong arrival was good (we are Hilton Honor members so used that privileged desk), and any request was immediately followed up. A very speedy and professional service.
All in all, a great value for stay in expensive London, super for couples and families alike.

Room Tip: Ask for a free upgrade, they provide it if there is availability
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 22, 2012
Dear GlobeTrekker25,

Thank you so much for such a great review. I was please to read how much you and your family had enjoyed your stay with us and I sincerely hope that we will have the pleasure to welcome you back in a near future.

Kind regards,
Jean Laurent

Assistant Operations Manager
Hilton London Metropole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
88 reviews 88 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 16, 2012

Always concerned when booking into a large hotel through an internet site. However from the warm welcome from the doorman through to checking in it was all as smooth as could wish.
We asked for an upper floor and had a room on the 10th.
The room was very adequate in every way, clean though may be a little worn, however that may be being a little unfair.
The breakfast was good with plenty of choice. There was, in the two mornings we eat there, a very small wait to be taken to the table. In the busy period there were enough food stations to ensure waiting was almost no existent.
The staff were well trained in that they would eyeball you and ensure you were served pleasantly and effeciently.
We had a drink of tea/coffee in the bar about 10:00 one night and again well served. It was expensive, however this is a major hotel in a major city and if we were worried over the cost we could have made a drink in the room.
Would we stay there again - definitely yes. The staff are well trained and motivated and it is clearly a well managed hotel. We did not have any problems though we are sure if we had it would have been sorted to our satisfaction.

Room Tip: Higher the better
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 17, 2012
Dear Mussons99,
Thank you so much for your kind review following your stay with us at the Hilton London Metropole hotel.
I am pleased to know that you had a warm welcome as well as a smooth check in.
Also, I am glad that you enjoyed the room on the 10th floor and the breakfast. I will pass on your kind words to our staff who do their best every day to create a great atmosphere and provide a superb service.
Thanks again for your feedback and we are looking forward to welcome you back in the near future.
Kind regards,
Natalia Rivilli
Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 15, 2012

If you are looking for a small, casual accomodation then this hotel is not for you. The Hilton Metropole is large and busy. It is an ideal hotel for meetings, conventions and business professionals. What makes this hotel stand out is the caring staff. On the few occasions that we had requests for services in the room, they were polite, punctual and professional. We did eat dinner at the ground floor restaurant one evening and the meal was exceptionally well prepared and presented, of particular note were the fresh seafood entrees. In my future visits to London I would include this hotel on my list of accomodations. In particular, I wish to thank Mr. Howard Lewis, Director of Operations for his hands on attention to his guests.

Room Tip: This hotel has an indoor pool with steam, sauna and gym. Excellent diversion for the children.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean L, Manager at Hilton London Metropole, responded to this review, November 17, 2012
Dear fshea,
Thank you so much for your kind review following your stay with us at the Hilton London Metropole hotel.
I am pleased to read this nice comment about our great service! Thank you so also for your feedback on the dinner, I am really glad that you enjoyed the service and presentation. I will pass on your kind words to our staff who work hard daily to deliver an amazing service.
Thanks again for your feedback and we are looking forward to welcome you back in the near future to experience another great stay with us.
Kind regards,
Natalia Rivilli
Assistant Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#320 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton London Metropole 4*
Official Description (provided by the hotel):
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. Take a stroll to Hyde Park or relax in the gym, pool or sauna. Dine on international cuisine at Fiamma Restaurant or sample Asian fusion favourites at Minako at the Met. Take in London attractions like The Tower of London and the London Eye. Spend the evening watching Shakespeare at The Globe or enjoy concerts and sports events at Wembley Stadium, just a 30-minute train ride away from the District Line station opposite the hotel. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel.Our common space was recently refurbished, completed October 2013. ... more   less 
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England

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