I stayed here for £188 for one night because my usual haunt, the nearby Hilton Metropole, was asking over £400 for a night. Because of my recent travels to central europe, I've just become a Marriott cardholder so it was an interesting experience to compare Marriott service with Hilton Gold hhonors service.
Check in was fine and the room was OK, albeit rather old fasioned and a bit worn in places. What annoyed me though was a very disappointing service experience in Chat's Bar. There was nobody being served when I walked up to the bar but it still took someone several minutes to condescend to come and take my order. Having eventually poured my beer, I was then kept waiting for the change while the staff member talked to colleagues, messed around with the till and generally did his best not to appear in the slightest bit interested in my custom.
To add insult to injury, my one pint of Stella attracted an "optional service charge" of 56p and the receipt I was given left space for a tip. This is a pernicious scam which a chain of Marriott's size ought to stop.
I noticed other drinkers with what I assume were complementary peanuts, which might justify a proportion of the service charge, but I didn't get any.
I then (with hindsight against my better judgement) ordered a burger. This took 30 minutes to arrive and at best was average.
So, Marriott have probably lost a chance to switch me from the Hilton Metropole, unless there's a massive price differential again, and to be honest I will steer clear of Chat's if I ever go back to the Marriott - it isn't worth the money.
- Official Description (provided by the hotel):
- Welcome to the London Marriott Hotel Marble Arch. A central location, superior amenities and friendly service attract savvy business and leisure travellers alike. Our welcoming London boutique hotel is situated in the heart of the city within walking distance to Hyde Park, Oxford Street, West End Theatres, the financial district and some of the city's finest restaurants. Our hotel in Marble Arch welcomes you into a casually elegant setting, with stylishly appointed hotel rooms featuring luxury bedding, work desk, flat screen TVs and WiFi. Enjoy a workout at the health and leisure club and rejuvenate in our luxurious indoor swimming pool and sauna. Treat yourself to afternoon tea in Chats Cafe Bar or indulge in freshly prepared French dishes with a modern twist at the Brasserie Centrale. The hotel's superior location and excellent facilities also make our hotel the perfect choice for your London based meetings and elegant social occasions. ... more less
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- Also Known As:
- Marriott London
- London Marriott Hotel Marble Arch England