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“Amazing 2 Days!” 5 of 5 stars
Review of Thistle Marble Arch

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Thistle Marble Arch
4.0 of 5 Hotel   |   Bryanston Street, London W1H 7EH, England (Marylebone)   |  
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Ranked #330 of 1,071 hotels in London
Saltdean
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Amazing 2 Days!”
5 of 5 stars Reviewed yesterday NEW

We had 2 fantastic days at this hotel and can't fault it in any way. The room was great, very clean and a most comfortable bed. The location is superb with easy access to shops and theatres. The staff treated us like loyalty and special mention must be made of Berouz, Paulina, Fleur and Patrick. They were always so helpful and professional in all that they did and we can't wait to return later this year and certainly for Christmas.

Room Tip: Rooms at front and on higher floors are best.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,235 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (480)
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English first
Naperville, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful 4 days at this hotel last week. The staff bent over backwards to be sure we had everything we needed. At the risk of leaving someone out, I want to thank Mitchel, Sabrina, Ettienne, Nazia, my bartender friend from Hungary, Brian and everyone else who made our stay so enjoyable. Tom Kaufmann

Room Tip: Inside rooms are quieter
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistle_Marble_Arch, General Manager at Thistle Marble Arch, responded to this review, 2 days ago
Dear Tom,

Thank you for your review.

I am glad to hear you had a wonderful stay at our hotel. I passed your kind compliments to Mitchel, Sabrina, Ettiene, Nazia and the other staff. They were delighted to help you and they are looking forward to welcome you back at the Thistle Marble Arch Hotel.

We are looking forward welcoming you back at our hotel

Kind regards,

Mark Gallagher
General Manager
Thistle Marble Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 4 days ago NEW

We stayed in the hotel at Christmas. The hotel is located in the center, very close to public transport. The hotel is big and beautiful. The staff is kind and helpful. Free and fast wi-fi in the rooms :)

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistle_Marble_Arch, General Manager at Thistle Marble Arch, responded to this review, 2 days ago
Dear Guest,

Thank you for your kind review.

It gives me great pleasure to read that you enjoyed your stay at our hotel. We are also proud of our excellent location and our complimentary Wi-Fi and I am glad you experienced these benefits as well.

I passed your compliments to our staff and they hope to welcome you back at our hotel in the near future.

We are looking forward to welcoming you back at the Thistle Marble Arch Hotel.

Yours sincerely,

Mark Gallagher
General Manager
Thistle Marble Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The problem with so many chain hotels that have a huge number of rooms is that you can be made to feel like just a piece of meat that is passing through. The Thistle despite its size has found a way to overcome this.
Other reviews show the location is perfect for the Oxford Street shops the rooms are nicely decorated and they are quiet. OK there are corridor upon corridor of rooms but that is what you get in these big hotels. But when the service is exemplary then you get the extra you are looking for. A great credit to them.
This is not a boutique hotel it is a solid citizen that can match and beat most of its more expensive rivals.

Room Tip: This is one of Last Minutes Secret Hotels and the deals are good
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistle_Marble_Arch, General Manager at Thistle Marble Arch, responded to this review, 3 days ago
Dear Peter,

First of all I would like to thank you for your review following your recent stay at the Thistle Marble Arch Hotel.

I am glad you enjoyed your recent stay at The Thistle Marble Arch Hotel. We are very proud of our excellent location in Oxford Street, which is very convenient for getting around to explore London. Also all of our staff work extremely hard to try and make sure that every one of our guests is treated to the highest level of service possible.

We hope that we will have the pleasure of welcoming you back on a future visit.

Yours sincerely,

Mark Gallagher
General Manager
Thistle Marble Arch
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London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Visited Thistle Hotel with my cousins for afternoon tea . Special Grouop on Deal. Staff were attentive and friendly. We were offered extra sandiwches , tea etc. I was concerned about time limits however staff alleviated this by saying you can stay as long as we want. There was no rush to leave. I will be coming back again to celebate my daughters birthday . Thank you

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Service
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Thistle_Marble_Arch, General Manager at Thistle Marble Arch, responded to this review, 3 days ago
Dear Sandra,

Thank you for the review.

I am delighted to hear you enjoyed the Afternoon Tea at The Thistle Marble Arch Hotel. To make it for our guests as comfortable as possible, we indeed do not have any time limits.

Do not hesitate to contact us for any special occasions; our Guest Relations Managers are keen to help you arrange anything special.

We are looking forward to welcoming you back soon.

Yours sincerely,

Mark Gallagher
General Manager
Thistle Marble Arch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The only real good thing about this hotel is the location which is marvelous. And here come the flaws:
1. I had to queue for the breakfast! The tables were dirty, everything was chaotic (I had to search for everything: fork, glass, coffee - nothing was at hand), no tablecloths and they were obviously understaffed, even if the boss was very... bossy with us, the clients!
2. My room was noisy: on the other side of the road it was a club with music until 1 in the night. They need to change the windows with something soundproof.
3. So I couldn't go to sleep before 1am and I had to woke up before 8 am because the maids started to knock on the door repeatedly. This happened more times each morning and every day. I was not the only one experiencing this, my friends also had the same "pleasure". We never found out why they knocked so often at our doors. Otherwise the bed is comfortable enough but the shower needs a renewal.
4. The escalators were broken so I had to crammed in a back door elevator.
Adding to all above the price is not cheap...this was not a good deal for me.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liskeard, Cornwall
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Got a great deal on this hotel through last minute.com and also a free upgrade. Hotel obviously has a great location in London. Room was very spacious with a great comfortable bed. Concierge was very helpful. Only downside is that the carpets in the room where thread bear

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistle_Marble_Arch, General Manager at Thistle Marble Arch, responded to this review, 2 days ago
Dear Guest,

Thank you for your review.

I am glad to hear that our concierge was a great help to you and that you found the rooms to be comfortable and spacious. I am sorry to hear your comments on our carpets, I am however glad to inform you that our refurbishment has commenced and we look forward to offering our guests new bedrooms in the near future.

Nevertheless, I will be sure to pass your kind compliments to the concierge. We will look forward to welcome you back and we hope you will visit us again soon to experience all the positive changes.

Yours sincerely,

Mark Gallagher
General Manager
Thistle Marble Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Thistle Marble Arch

Also Known As:
Thistle Marble Arch Hotel
Thistle Hotel Marble Arch
Thistle Marble Arch London
Thistle Marble Arch Hotel London
Thistle Marble Arch London, England
Address: Bryanston Street, London W1H 7EH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#211 Luxury Hotel in London
#263 Business Hotel in London
#279 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Thistle Marble Arch 4*
Official Description (provided by the hotel):
Thistle Marble Arch hotel, located just off Oxford Street, takes its name from one of London’s best-known landmarks. Originally built on the Mall as a new gateway to Buckingham Palace, the Arch remains an exclusive thoroughfare as only members of the royal family and the King's Troop, Royal Horse Artillery, are allowed to pass through it.As the name implies, the Arch is made from Italian white Carrara marble, a favourite material of the Art Deco movement in the 1920s and 30s, when Thistle Marble Arch was built. Today, the hotel is one of the few genuine Art Deco buildings left in London.It is also one of the few larger Oxford Street hotels with 692 bedrooms, including 281 deluxe and executive rooms and Suites. We also have our own Just Gym workout facilities on-site, an alternative to a brisk stroll around nearby Hyde Park. ... more   less 
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