We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location, average hotel” 3 of 5 stars
Review of Thistle Marble Arch

Save Saved
You added Thistle Marble Arch to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Thistle Marble Arch
4.0 of 5 Hotel   |   Bryanston Street, London W1H 7EH, England (Marylebone)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #336 of 1,075 hotels in London
Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Excellent location, average hotel”
3 of 5 stars Reviewed May 18, 2013

This hotel is just behind Oxford Street at the Marble Arch end which is perfect for easy access to the main shopping centre of London and within easy walking distance of other areas of interest such as Piccadilly Circus and Soho.
The hotel has an impressive lobby and sumptuous bar area. The rooms are a bit dated and in need of a freshen up although they were generally clean. The bathroom was in definite need of a make-over with very worn looking sealant at the base of the shower glass. The design of the bathroom means that the toilet is too close to the shower and makes it a bit tricky getting out of the shower (which is over the bath) and as a consequence it gets a good soaking every time the shower is used. The bed was a little firm.
We stayed in a 'quiet' room (as opposed to a street view room) and it was, as promised, quiet.
Beware the cost of cocktails in the hotel bar (£24.30 for two)!
Although not perfect I would stay at this hotel again mainly for the great location.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 20, 2013
Dear Reviewer,

Thank you for taking the time to give us your feedback on your recent stay.

I am glad that your experience overall was a positive one .Your comments have been re-laid to our team and will be used to ensure we are constantly improving the product and services that we provide to our guests.

Some areas in the hotel will be refurbished in the near future so when you come back you will enjoy it better.

I do hope you will return to us again in the near future. If I can be of any assistance in the mean time please contact me directly.

Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,368 people have reviewed this hotel

Traveler rating
    652
    968
    408
    226
    114
See reviews for
437
667
105
458
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (513)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 17, 2013

Enjoyed a three night stay here, on a Hotel Direct theatre deal. A great hotel, everyone very helpful and a great location for shopping, the sights etc. Good breakfast, which runs till 1030, however if you get there after ten the service seems to start winding down. Room serviced every day.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 28, 2013
`Dear Reviewer,

Thank you for your wonderful feedback about the Thistle Marble Arch Hotel. I am glad you have had a lovely stay with us, I was incredibly proud to relay your feedback to my team.

Your views are very much appreciated, we are delighted that you had such a wonderful stay and we thank you for complimenting our hotel and the team.

Thank you once again for taking the time to keep us informed of our comments via TripAdvisor.

We hope to have the opportunity of welcoming you back soon to our hotel. If I can be of any assistance in the meantime please do contact my PA Magali Pergeline on magali.pergeline@thistle.co.uk.


Yours sincerely,


Riddian Davies,
General Manager
Thistle Marble Arch Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed May 16, 2013

I booked a room for my partner's 40th birthday. The staff was excellent and very helpful. the exprience made our day and his 40th extra special.
Although we live in London and only stayed one night it was a great treat and most of all great value. We both enjoyed and felt relax more than any other holiday or hotel we stayed in.
Superb choose...

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 17, 2013
Dear Reviewer,

Thank you for your wonderful feedback about the Thistle Marble Arch Hotel. I am glad you have had a lovely stay with us, I was incredibly proud to relay your feedback to my team.

Your views are very much appreciated, we are delighted that you had such a wonderful stay and we thank you for complimenting our hotel and the team.

Thank you once again for taking the time to keep us informed of our comments via TripAdvisor.

We hope to have the opportunity of welcoming you back soon to our hotel. If I can be of any assistance in the meantime please do contact my PA Magali Pergeline on magali.pergeline@thistle.co.uk.


Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United Kingdom
1 review
4 of 5 stars Reviewed May 15, 2013

The location is perfect for sightseeing and shopping and is very close to Marble Arch underground station.
Dinner was very good with very attentive staff. Breakfast choice was very good and the quality was excellent.
The bed was extremely comfortable and our room, on the 6th floor, was spacious and quiet being away from Oxford Street.
We would definitely stay there again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 16, 2013
Dear Reviewer,

Thank you for your wonderful feedback about the Thistle Marble Arch Hotel. I am glad you have had a lovely stay with us, I was incredibly proud to relay your feedback to my team.

Your views are very much appreciated, we are delighted that you had such a wonderful stay and we thank you for complimenting our hotel and hotel team.

Thank you once again for taking the time to keep us informed of our comments via TripAdvisor.

Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 15, 2013

The staff were the highlight of our visit, without exception they all smiled and greeted us, what a difference this makes. Hotel was in a great location and was very clean ( my wife can vouch for that). The breakfast was brilliant with plenty of choice.

Room Tip: Dont choose room 240 if you dont like a room with a long walk to the lift. ( room itself was great )
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 16, 2013
Dear Reviewer,

Thank you for taking the time to relay your constructive feedback regarding your recent stay with us at the Thistle Marble Arch Hotel.

Your comments have been discussed with our team here and will be shared throughout all departments.

We endeavour to use all our guests’ feedback to constantly improve the level of service and standards that we are able to provide to our guests.

Thank you once again for the informative review; we hope to welcome you back in the near future.

If I can be of any assistance in the meantime please contact my PA Magali Pergeline on magali.pergeline@thistle.co.uk

Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmarthen
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 14, 2013

My wife and I had a free upgrade and 50% discount during this stay after a very disappointing first stay in a substandard room earlier in the year. Our refurbished Executive room, with complimentary access to the Executive lounge, was very good although on the noisy Oxford Street side. This was not our original choice of room. We were initially allocated room 206 overlooking Portman Street but this room, despite waiting 90 minutes, was still not ready at 3.30pm. You may check in from 2pm but you may not get a room for an hour and a half - totally unacceptable
The food was tasty and plentiful although the Marmor Grill was so crowded at breakfast on Sunday that a large function room had to be opened to accommodate guests.
It was very good to see that the hotel now has free, fast, Wifi internet access.

Room Tip: Ask for a quiet refurbished room. Avoid a low floor on Oxford Street and go for one on Portman Stree...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 16, 2013
Dear Reviewer,

Thank you for taking the time to give us your feedback on your recent stay.

I am glad that your experience overall was a positive one .Your comments have been re-laid to our team and will be used to ensure we are constantly improving the product and services that we provide to our guests.

I'm sorry that you had to wait for your room to be ready. It must have been a busy day for us and I'm sure everyone worked hard to get you in as soon as possible. Our Front of House and our Executive Head Housekeeper would like to send both their apologies.

I do hope you will return to us again in the near future. If I can be of any assistance in the mean time please contact me directly.

Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 13, 2013

The hotel is very well located, around the corner from the Marble Arch tube station. Based on reviews we'd read here, we asked for a quiet room and were given a room that faced the inner courtyard. It was very quite and comfortable. We had breakfast early, so we didn't encounter any type of wait for breakfast. Breakfast staff was very efficient at seating people, and the breakfast was excellent. We enjoyed dinner twice during our stay and found the food to be very good. Being from the U.S. we found it awkward to deal with the partial shower door that was over the font part of the bathtub. No matter what we tried, we still ended up with some splatters of water on the floor. But we found the same setup at other hotels as well, so apparently this is a normal type of shower door in the UK. We would stay at this hotel again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMA_Hotel_Manager, General Manager at Thistle Marble Arch, responded to this review, May 14, 2013
Dear Reviewer,

Thank you very much for taking the time to write about your recent stay at the Thistle Marble Arch Hotel.

We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration.

Furthermore thank you for your comments regarding breakfast, our food and beverage team work incredibly hard to ensure the satisfaction of our guests, your recognition of this effort is very much appreciated. It can be busy at times especially at the week end.

We hope to have the opportunity of welcoming you back soon to our hotel. If I can be of any assistance in the meantime please do contact my PA Magali Pergeline on magali.pergeline@thistle.co.uk.

Yours sincerely,

Riddian Davies
General Manager
Thistle Marble Arch Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Thistle Marble Arch? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thistle Marble Arch

Address: Bryanston Street, London W1H 7EH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Luxury Hotel in London
#247 Business Hotel in London
#270 Family Hotel in London
#321 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Thistle Marble Arch 4*
Official Description (provided by the hotel):
Thistle Marble Arch hotel, located just off Oxford Street, takes its name from one of London’s best-known landmarks. Originally built on the Mall as a new gateway to Buckingham Palace, the Arch remains an exclusive thoroughfare as only members of the royal family and the King's Troop, Royal Horse Artillery, are allowed to pass through it.As the name implies, the Arch is made from Italian white Carrara marble, a favourite material of the Art Deco movement in the 1920s and 30s, when Thistle Marble Arch was built. Today, the hotel is one of the few genuine Art Deco buildings left in London.It is also one of the few larger Oxford Street hotels with 692 bedrooms, including 281 deluxe and executive rooms and Suites. We also have our own Just Gym workout facilities on-site, an alternative to a brisk stroll around nearby Hyde Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Agoda, LondonMarketing.com, Cheap Tickets, Priceline, BookingOdigeoWL, TripOnline SA, Despegar.com and Otel so you can book your Thistle Marble Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Thistle Hotel Marble Arch
Thistle Marble Arch London, England
Thistle Marble Arch Hotel London

Owners: What's your side of the story?

If you own or manage Thistle Marble Arch, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.