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“Overall very good.” 4 of 5 stars
Review of The Royal Horseguards

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The Royal Horseguards
5.0 of 5 Hotel   |   2 Whitehall Court, London SW1A 2EJ, England (Westminster)   |  
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Ranked #75 of 1,064 Hotels in London
Certificate of Excellence 2014
Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Overall very good.”
4 of 5 stars Reviewed February 13, 2013

Excellent comfy rooms, well apportioned, modern and clean. Nice touches, like a cafetiere rather than instant coffee, bath with LCD TV, heated flooring in the bathroom and a batrhoom mirror that doesn't fog up.

I would have given the hotel 5/5, but for two things. The service in the restaurant is appaulingly slow (1.5 hours for two courses? And they had the cheek to automatically add a service charge to the bill too!). The food served should come with a appetite warning, portions were tiny. The chicken supreme had no supreme sauce, no pasta, no carbohydrates of any kind and no vegetables, just a small portion of chicken and a lambs leaf. It was however beautifully cooked.

Overall the hotel is great, but go elsewhere to eat.

Room Tip: Even the lowliest rooms are lovely.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 21, 2013
Thank you for your feedback on your recent visit to the hotel and to One Twenty One Two and I am very sorry that you did not enjoy your dining experience with us. I fully agree that 1.5 hours for 2 courses is far too long to wait and we have addressed the issues that we faced on this day so that this does not happen again.

Our lunch menu offers smaller portions than the a la carte and I am sorry that you thought that the chicken supreme was small, and apologies for the confusion with the wording of the menu as we call our chicken breasts supremes. However I am very pleased to hear that you thought the chicken was beautifully cooked.

With regards to the service charge. We add this to all bills in the restaurant but are very happy to remove when requested by our guests.

I very much hope to welcome you back to the hotel and to One Twenty One Two in the near future.

Kind regards,

Bechir Messaoud
Operations Manager
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2,717 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 13, 2013

The staff went over and beyond to make our stay special. We were lucky enough to get a free upgrade with a beautiful view over the Thames. Also upon arrival I was greeted with a birthday message written in chocolate piping with cakes. Will definately be returning.

Room Tip: It's worth adding a note on your online booking. I asked for an upgrade to a room with a view. A...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HotelLondon, Manager at The Royal Horseguards, responded to this review, February 22, 2013
Thank you for the fantastic review. I am so pleased we helped to make your birthday treat extra special.

Please don’t wait for your next birthday before you return to us again!

Kind regards,

Bechir Messaoud
Operations Manager
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no
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2013

I would recommend this hotel to anyone. Beautifully decorated, clean, welcoming and in a fabulous location.
A big thank you to all of the staff who contributed to a fantastic weekend.

I shall return!! :)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HotelLondon, Manager at The Royal Horseguards, responded to this review, February 22, 2013
We look forward to your return and hopefully another glowing report!

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southampton
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 11, 2013

I returned yesterday from a weekend staying at The Royal Horseguards hotel and I chose this hotel based on its location, reputation and previous reviews.

We arrived in London on Friday evening and found our way out of Embankment underground, The Royal Horseguards is less than a 5 minute walk from the underground and located beside the Thames and opposite the London Eye, in the area of Whitehall.

Check in was quick and the member of staff checking us in was polite and courteous, informing us that we had received a complimentary upgrade to a deluxe room which was a lovely surprise. The hotel also offers free wifi which was a bonus, all you need to do is register your email address on wifi page and you get unlimited wifi.

The "bell boy" offered to take our luggage to our room, but we declined saying we would find it ourselves. The lifts to the higher floors are the first turning on your left up the set of stairs. We missed this corridor and walked to the back of the hotel to the restaurant!

The rooms are lovely, with everything you need. Lovely marbled entrance way, and soft carpeted rooms. Our room was facing the Thames and London eye which was such a lovely view, with the London Eye lit up at night and during the day the the boats going up and down the Thames. Some hints for you if you are like me and don't read the helpful materials in the room (we should have read these on the first night, it would have saved time learning how to do it ourselves!!!);
If your lucky enough to have a TV in the bathroom, the button for this is by the door to the bathroom, as is the underfloor heating swtich and towel rail. The volume button for the bathroom is next to the iPod stand underneath the TV in the bedroom.
The tea/coffee facility are in the drawers of the desk;
If you don't want to be disturbed, or are leaving for the day and want your room made up, there are switches by your front door which illuminate the sign just outside your door;

We ordered breakfast in bed on both mornings, each day costing £10 tray service. We had a wide choice, and duly left our menu choices hanging from the door before 2am each morning to qualify for room service. Each day we had lovely fresh orange juice, filter coffee, full cooked english breakfasts, toasts with preservatives and croissants. Each day the breakfast was so tasty and a real treat to have it in our room.

We had some drinks in the bar after we returned early on the Friday evening, bar prices no different from any other London establishment and the Cosmopolitan cocktail was very strong (but very tasty!). Comfortable seating area, and good service from the waiters.

Upon checkout, we were able to leave our bags with the concierge and explore a little more before our train arrived which was good.

To cap it all off, the hotel is in a fantastic location in relation to Embankment tube station and in turn a quick and easy journey to Trafalgar Square/Leicester Square/Piccadilly and so on. We had also been to see Phantom of the Opera at Her Majesty's Theatre and we actually walked back to the hotel from here! The staff were friendly and welcoming, and I did not feel intimidated as I have at other 5* establishments I've stayed in. The rooms are clean and tidy, the hotel is spotless all together.

I would highly recommend this hotel to other travellers, and would most certainly stay here again.

Room Tip: Even though we were incredibly lucky to receive a complimentary upgrade (we had reserved a standard...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 21, 2013
Thank you for such a wonderfully detailed review!

I am delighted that you had a superb stay with us during your weekend in London. It is great to hear that you enjoyed not only you room, but also our many food and beverage outlets as well. However I am sure you will remember breakfast in bed, while looking at the London Eye for some time to come. A real treat!!!

We are biased of course, but our location is great. Until they have stayed, people to not believe how close we are to so many of the key locations in the heart of the city.

We do pride ourselves on our high levels of customer satisfaction and always try to ensure our guests feel relaxed and welcomed while staying with us. It is comments such as yours, that spur us on to keep delivering excellent customer service therefore hopefully exceeding our guest expectations.

We do hope to be able to welcome you back to us the next time your are in London.

Kind regards,

Bechir Messaoud
Operations Manager
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isle of wight
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2013

Fabulous hotel, great location and very helpful staff. We stayed under a secret hotels deal so it was a reduced price but a bit disappointing that we had the view of the air conditioning units! Loved the under-floor heating in the bathroom!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 22, 2013
I am pleased that you found the hotel beautiful and enjoyed your stay with us. I am afraid all our standard rooms are internal facing, and I sorry that this disappointed you.

Come back and see us again soon.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 10, 2013

Holidaying in England from Australia, we had a 4 night stay at Horseguards in London. We did not want to leave! Everything about this Hotel is 5 star. Our room was beautifully appointed, immaculately cleaned each day and contained everything we needed. The view from our room included the London Eye, which was magical at night. The staff were exceptionally friendly and helpful. Horseguards goes down as the favourite Hotel of our O/S holiday. We will return!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
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HotelLondon, Manager at The Royal Horseguards, responded to this review, February 11, 2013
I was so pleased to read your review and that you did not want to leave us!

The housekeeping team will be pleased to hear that you thought the hotel was “immaculately Clean” as all the staff strive to give each guest that 5* experience. I do agree that the view of the river Thames at night is “Magical”.

We are honoured that we were your favourite hotel of your Holiday, and we can’t wait o welcoming you over our threshold in the future.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Benning, Georgia
Top Contributor
143 reviews 143 reviews
12 hotel reviews
Reviews in 63 cities Reviews in 63 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 9, 2013

Stayed at the Royal Horseguards for three days of business at the UK Ministry of Defence which is just at the end of the street. The hotel is well appointed and the staff is very helpful. We had a member of our party get sick and the staff went out and procured some stomach settling over the counter medication for him - very helpful. The rooms are all good sized, especially for older, European Hotels and have fully stocked mini-bars, free wifi, and each bathroom has heated floors and heated towel racks. The hotel is also a great base to explore London from - just steps from theater (Spamalot is right across the street), restaurants, Trafalgar Square, and Embankment Underground station. Right on the Thames, the hotel has a great view of the London Eye and an easy walk over the pedestrian bridge to it or down the river to Big Ben and Parliament. Breakfast was not included in my room rate (about 200 GBP nightly) but they included a coupon for a 15 GBP breakfast - which is a break from the normal 25 GBP. Truly enjoyed the stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 10, 2013
Wow you certainly fitted a lot into your 3 days in London, and I am delighted that our hotel proved the perfect base. As you have discovered we are well located for so many events and attractions held in London, as especially for any business with the MOD.

Great to hear you had a wonderful time, and we hope your business will bring us back to us again soon.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Romantic Hotel in London
#63 Family Hotel in London
#63 Luxury Hotel in London
#71 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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