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“Stunning hotel” 5 of 5 stars
Review of The Royal Horseguards

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The Royal Horseguards
5.0 of 5 Hotel   |   2 Whitehall Court, London SW1A 2EJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #75 of 1,063 Hotels in London
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Stunning hotel”
5 of 5 stars Reviewed February 7, 2013

I got a great sale rate straight from the hotel's own website and booked a two night stay. From the stunning architecture of the building, the sumptuous decor, the friendly service, the quality furnishings, pristine cleanliness, not to mention the line-up of Elemis products in the bathroom, to the location (Embankment station), this was a great choice. Right across the river from the London Eye, on the doorstep of Trafalgar Square, Whitehall, Big Ben, a few tube stops to the theatre district and Covent Garden, there were loads of landmarks and must-see locations within walking distance. It is a high-end, luxury hotel and the special price I paid does take into account my review. Check-in was friendly and efficient. Bed was extremely comfortable and the room was classy and spacious. Underfloor heating in the bathroom and the pressure of the overhead shower nearly blasts you into the river Thames! Free WI-FI, in-room safe, slippers, towelling robes, iron, ironing board and controls for heating and lighting. Forget 'Do not Disturb' signs, they have electronic ones. Didn't eat-in as expensive. Drinks are too. Two cocktails with added service fee came to just under £30. If you get a special rate, go for it, you won't be disappointed.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 10, 2013
Thank you for the comprehensive description of your stay and our hotel, it has left me with very little to add apart from, that we are delighted that you enjoyed your stay with us.

Our food and beverage operation is very popular, and we get a lot of non residents come and choose to dine with us. But I can assure you we do check that our pricing is in line with other 5 star properties in the local area.

I hope you will look out for further promotions on our web site, so that we can have the pleasure of welcoming you back the next time you are in London.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,474 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (660)
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Ringwood, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2013

This is a beautiful hotel in a beautiful location and did not disappoint. The staff are very friendly and provide an excellent service. The hotel is beautifully decorated, and spotless. We stayed in executive rooms which were very spacious with beautiful decor and all imaginable amenities.

Having stayed here twice, the air conditioning unit in the rooms are a little noisy-however the extremely comfortable beds more than make up for it, and the bathrooms are very luxurious!

Whether facing the river or facing whitehall, the view from your room is likely to be mesmerising. Would certainly recommend The Royal Horseguards to family and friends, and would certainly stay here again.

Room Tip: ask for a river view if possible
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 11, 2013
Thank you for taking the time to write such a wonderful review of our hotel. We are very fortunate to have such a good location in central London. Our staff works hard to make sure that our guests receive a 5* treatment and it is wonderful to receive such positive feedback concerning them.

I was pleased to hear that you have stayed with us before, but was disappointed to discover that you found the air-conditioning units noisy during these stays. If you would like to contact me with room numbers then I can have this looked in to.

Your description of the views from the hotel and the fact that you would recommend us just makes us look forward to welcoming you back again in the not to distant future.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed February 5, 2013

We travelled to London for leisure purposes and my Wife’s 40th birthday celebration.
On booking I asked for a river view room if possible? - When we arrived at the hotel to check in we were allocated a river view room with views of the London eye, Big Ben and the surrounding area etc... Spectacular at night! The room was very clean, TV in shower cubicle!
Before we travelled I had ordered flowers to be sent to the hotel addressed to my wife,
I telephoned the hotel and spoke to a pleasant lady named Corrine prior to make sure this was ok and asked for the flowers to be given to my Wife on check in, to my surprise Corrine had also arranged Chocolates and sweats in our room on arrival (Many Thanks’ this all went down well).
To Summarise we really enjoyed our stay at the Horse Guards Hotel, Great location, Pleasant Staff, Good Value, And a mix of old architecture combined with new decor.

Room Tip: Rooms with a river side view make it a little more special!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 11, 2013
It was great to read that you chose us for such a special occasion as your wife’s special birthday. We always try our very best to make sure our guest requests are granted but It does depend upon availability. I was pleased to hear that Corrine was able to go that extra mile to make sure that you had a special time with us and I will be passing your wonderful comments on to her.

We look forward to opening up the front doors to welcome you back to the hotel again in the future.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 4, 2013

We only had one night in London & decided to treat ourselves to a little luxury. The great service at the hotel started at the door. The staff were extremely helpful, the decor very beautiful and the rooms very comfortable. The air conditioning in our bedroom was a little noisy but we could have turned it off had we wanted to. We only ate breakfast in the hotel; the selection was great but we have had better, more flavoursome full English breakfasts elsewhere. Wouldn't stop me from staying there again though.

The location of the hotel is so central and close to many attractions. I'd definitely recommend my friends and family to stay at this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 7, 2013
I was pleased to read that you enjoyed your one night stay with us. Thank you for your comments regarding the staff it is always great to be able to pass on wonderful feedback to the team.

We are very fortunate with regards to our location, as you commented we are handy for all that London has to offer!!! I was disappointed that you did not enjoy our breakfast but pleased that it will not put you off staying with us again. We look forward to welcoming you back to the hotel again.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is a wonderful hotel, beautifully decorated and it was made all the nicer by the friendly, helpful staff. The location is second to none; it’s just around the corner from the Houses of Parliament and all of the major London attractions. We stayed in an Executive King room which was very spacious (by London standards) and it contained a lovely bed, modern, stylish furnishings and a TV in the bathroom. What more could you ask for??? I wouldn’t hesitate to recommend the Royal Horseguards – it was five star luxury and service at a very reasonable price.

Room Tip: Ask for a river view!!!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 7, 2013
Thank you for posting such a wonderful review of our hotel. Your description of our rooms and the location is more than we could ask for, although we should thank our Victorian ancestors for a lot of it!! But I am most delighted to read that our staff provided wonderful service, which was the finishing touch.

It is nice to know that you would recommend us to others but we hope we will be able to welcome you back again the next time you are visiting London.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Cajon, California
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed at the Royal Horseguards Hotel in 2000 as the starting point of our grand European tour. We booked the king suite with a river view and it was well worth it. We were in the left tower (from the river) in a luxurious, multi-level Egyptian-decorated suite with views to die for. The service, the accommodations, the location and the history all made for a great experience. This is NOT a Marriott/Hilton/Sheraton/Hyatt experience. It's BETTER

Room Tip: River view, high-up. You get what you pay for!
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 8, 2013
We are so pleased that you had such an enjoyable and memorable stay with us. The hotel has a long and interesting history and is situated in a great location for all that London has to offer. I hope that you will return to us the next time you come to London.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2013

Booked for one night a saver double deluxe room last minute for less than half price so our expectations were not high on the size of room we would be allocated. We arrived early (mid-day) and were welcomed by a very nice receptionist. We managed to get a free upgrade (the choice was a larger room with an internal view or a smaller room river view). We choose the larger room and whilst the window was frosted and faced a wall, the size and quality of the room made up for the lack a view. Very quiet, Huge bed, nicely decorated and lovely amenities including elemis toiletries, coffee and tea facilities, 2 small bottles of water. If you want the hair dryer, i'm told it's hidden in the desk, lift the top! Nice staff and great quality. Really enjoyed our stay.

Enjoyed our stay

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 8, 2013
I am pleased that your stay with us exceeded your expectations. All our rooms are full of those little touches which we believe help make a stay extra special, such as the luxury Elemis toiletries, under floor heating in the bathroom, TV in the bathroom and the complimentary tea, coffee and water. Obviously our river view rooms are always in demand, but I delighted that you chose one of our internal rooms. They are generally larger and are a quiet sanctuary after a busy day in London.

Thank you for the great feedback about the receptionist who checked you in, but also the staff in general. They will all be delighted to review your comments.

We hope you come back and see us again soon.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Romantic Hotel in London
#62 Luxury Hotel in London
#66 Business Hotel in London
#85 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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