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“Excellent location, luxury hotel” 5 of 5 stars
Review of The Royal Horseguards

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The Royal Horseguards
5.0 of 5 Hotel   |   2 Whitehall Court, London SW1A 2EJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #56 of 1,071 hotels in London
Ringwood, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Excellent location, luxury hotel”
5 of 5 stars Reviewed February 6, 2013

This is a beautiful hotel in a beautiful location and did not disappoint. The staff are very friendly and provide an excellent service. The hotel is beautifully decorated, and spotless. We stayed in executive rooms which were very spacious with beautiful decor and all imaginable amenities.

Having stayed here twice, the air conditioning unit in the rooms are a little noisy-however the extremely comfortable beds more than make up for it, and the bathrooms are very luxurious!

Whether facing the river or facing whitehall, the view from your room is likely to be mesmerising. Would certainly recommend The Royal Horseguards to family and friends, and would certainly stay here again.

Room Tip: ask for a river view if possible
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 11, 2013
Thank you for taking the time to write such a wonderful review of our hotel. We are very fortunate to have such a good location in central London. Our staff works hard to make sure that our guests receive a 5* treatment and it is wonderful to receive such positive feedback concerning them.

I was pleased to hear that you have stayed with us before, but was disappointed to discover that you found the air-conditioning units noisy during these stays. If you would like to contact me with room numbers then I can have this looked in to.

Your description of the views from the hotel and the fact that you would recommend us just makes us look forward to welcoming you back again in the not to distant future.

Kind regards,

Bechir Messaoud
Operations Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (497)
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English first
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed February 5, 2013

We travelled to London for leisure purposes and my Wife’s 40th birthday celebration.
On booking I asked for a river view room if possible? - When we arrived at the hotel to check in we were allocated a river view room with views of the London eye, Big Ben and the surrounding area etc... Spectacular at night! The room was very clean, TV in shower cubicle!
Before we travelled I had ordered flowers to be sent to the hotel addressed to my wife,
I telephoned the hotel and spoke to a pleasant lady named Corrine prior to make sure this was ok and asked for the flowers to be given to my Wife on check in, to my surprise Corrine had also arranged Chocolates and sweats in our room on arrival (Many Thanks’ this all went down well).
To Summarise we really enjoyed our stay at the Horse Guards Hotel, Great location, Pleasant Staff, Good Value, And a mix of old architecture combined with new decor.

Room Tip: Rooms with a river side view make it a little more special!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 11, 2013
It was great to read that you chose us for such a special occasion as your wife’s special birthday. We always try our very best to make sure our guest requests are granted but It does depend upon availability. I was pleased to hear that Corrine was able to go that extra mile to make sure that you had a special time with us and I will be passing your wonderful comments on to her.

We look forward to opening up the front doors to welcome you back to the hotel again in the future.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

We only had one night in London & decided to treat ourselves to a little luxury. The great service at the hotel started at the door. The staff were extremely helpful, the decor very beautiful and the rooms very comfortable. The air conditioning in our bedroom was a little noisy but we could have turned it off had we wanted to. We only ate breakfast in the hotel; the selection was great but we have had better, more flavoursome full English breakfasts elsewhere. Wouldn't stop me from staying there again though.

The location of the hotel is so central and close to many attractions. I'd definitely recommend my friends and family to stay at this hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 7, 2013
I was pleased to read that you enjoyed your one night stay with us. Thank you for your comments regarding the staff it is always great to be able to pass on wonderful feedback to the team.

We are very fortunate with regards to our location, as you commented we are handy for all that London has to offer!!! I was disappointed that you did not enjoy our breakfast but pleased that it will not put you off staying with us again. We look forward to welcoming you back to the hotel again.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is a wonderful hotel, beautifully decorated and it was made all the nicer by the friendly, helpful staff. The location is second to none; it’s just around the corner from the Houses of Parliament and all of the major London attractions. We stayed in an Executive King room which was very spacious (by London standards) and it contained a lovely bed, modern, stylish furnishings and a TV in the bathroom. What more could you ask for??? I wouldn’t hesitate to recommend the Royal Horseguards – it was five star luxury and service at a very reasonable price.

Room Tip: Ask for a river view!!!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 7, 2013
Thank you for posting such a wonderful review of our hotel. Your description of our rooms and the location is more than we could ask for, although we should thank our Victorian ancestors for a lot of it!! But I am most delighted to read that our staff provided wonderful service, which was the finishing touch.

It is nice to know that you would recommend us to others but we hope we will be able to welcome you back again the next time you are visiting London.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Cajon, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed at the Royal Horseguards Hotel in 2000 as the starting point of our grand European tour. We booked the king suite with a river view and it was well worth it. We were in the left tower (from the river) in a luxurious, multi-level Egyptian-decorated suite with views to die for. The service, the accommodations, the location and the history all made for a great experience. This is NOT a Marriott/Hilton/Sheraton/Hyatt experience. It's BETTER

Room Tip: River view, high-up. You get what you pay for!
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 8, 2013
We are so pleased that you had such an enjoyable and memorable stay with us. The hotel has a long and interesting history and is situated in a great location for all that London has to offer. I hope that you will return to us the next time you come to London.

Kind regards,

Bechir Messaoud
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2013

Booked for one night a saver double deluxe room last minute for less than half price so our expectations were not high on the size of room we would be allocated. We arrived early (mid-day) and were welcomed by a very nice receptionist. We managed to get a free upgrade (the choice was a larger room with an internal view or a smaller room river view). We choose the larger room and whilst the window was frosted and faced a wall, the size and quality of the room made up for the lack a view. Very quiet, Huge bed, nicely decorated and lovely amenities including elemis toiletries, coffee and tea facilities, 2 small bottles of water. If you want the hair dryer, i'm told it's hidden in the desk, lift the top! Nice staff and great quality. Really enjoyed our stay.

Enjoyed our stay

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 8, 2013
I am pleased that your stay with us exceeded your expectations. All our rooms are full of those little touches which we believe help make a stay extra special, such as the luxury Elemis toiletries, under floor heating in the bathroom, TV in the bathroom and the complimentary tea, coffee and water. Obviously our river view rooms are always in demand, but I delighted that you chose one of our internal rooms. They are generally larger and are a quiet sanctuary after a busy day in London.

Thank you for the great feedback about the receptionist who checked you in, but also the staff in general. They will all be delighted to review your comments.

We hope you come back and see us again soon.

Kind regards,

Bechir Messaoud
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 31, 2013

My husband and i recently stayed here for a night to celebrate my birthday. Our room (644) was spacious, clean and had the most amazing view over the river and London eye. The staff were all very pleasant and willing to help with things such as a forgotten charger.
We also had high tea in the lounge which was great. there was a good variety and the sandwiches were fresh and tasty. I really hope that i am able to come back here soon.

Room Tip: room 644 was fantastic. The view from the bedroom and bathroom was spectacular.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review, February 8, 2013
“Majestic and perfect” - what a wonderful way to describe your stay for such a special occasion. I am so pleased that you were able to book one of our beautiful rooms which look out on the river Thames and the London Eye. This magical view always adds an extra special element to a stay.

Our lounge has many different types of afternoon tea’s to choose from including a themed teas. The themes are linked to seasonal events such as Wimbledon, Halloween, Chocolate week and are always fun and enjoyable regardless of your age! We hope that you will be back to try a new one soon.

Kind regards,

Bechir Messaoud
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Royal Horseguards

Also Known As:
The Royal Horseguards Hotel London
The Royal Horseguards Hotel
Royal Horseguards Hotel
Royal Horseguards London
Royal Horseguards
The Royal Horseguards London, England
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Luxury Hotel in London
#50 Romantic Hotel in London
#56 Spa Hotel in London
#58 Business Hotel in London
#72 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Horseguards 5*
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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