When we booked, our full stay was charged to our credit card twice. At a first contact they denied the fact and only when I forward them the credit card statement they believed me. Apologies accepted but no gesture from the management to compensate, not even a welcome drink. The room is fine but not what I expected from such hotel, moreover we stayed in a Deluxe room. I've stayed in many hotels in different continents and I would never give it a 5 star rating. The add said the room had a view...what it didn't mention was that the view was directly into a wall... As for security issues, the heating in the toilet was supposed to be checked in September 2012...well, we stayed there in January 2013 and such check had not been done. I was waiting for a classy hotel, with character but what I found was a banal hotel. Next time, for much less money and with such a good location I am sure I will find a better place to stay...
Positive points: The location is great, close to the tube and very, very central. Free wi-fi appreciated.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London
- The Royal Horseguards London, England