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The Royal Horseguards: Traveler Reviews

5.0 of 5
2 Whitehall Court, London SW1A 2EJ, England
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The Royal Horseguards
Ranked #66 of 1,081 hotels in London
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1,470 reviews from our community

Traveler rating
    914
    360
    117
    57
    22
See reviews for
Families
156
 
Couples
680
 
Solo
49
 
Business
214
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ipswich, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“We will definitely return!”
5 of 5 stars Reviewed January 5, 2013

We needed to be located close to another venue for a wedding & this hotel was perfect. The hotel staff managed to organise us an early check in so we could spend time changing etc after a train journey prior to wedding. The hotel feels rather grand & the attention to detail noted. A warm glow meets you in reception. We didn't eat at the hotel but we will return to do so in the future! Will recommend!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review
January 7, 2013
Thank you for your great feedback. I’m pleased the wedding went well, and we were able to do our little bit by ensuring you had early access to your rooms so that you could get ready.

I am pleased that you found the grand, but still felt there was still attention to detail in all we do.

Thank you for the recommendation, and we look forward to reserving your table in our restaurant the next time you return to us!

Kind Regards,

Bechir Messaoud
Operations Manager
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San Francisco, California
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Getting the Royal Treatment!”
5 of 5 stars Reviewed January 4, 2013

Took my parents to England for their 51st Wedding Anniversary & at the recommendation of Sis, booked us at Royal Horseguards. Have to say, this was our favorite hotel of the trip!

Right around the corner from Trafalgar Square, the Theatre District, Charing Cross & all kinds of fantastic touristy sights....including the Tube. This was the perfect location from which to base our sightseeing adventures

Super easy to get to - Embankment Tube stop is literally across the street & when one is schlepping heavy luggage, this is a blessing indeed!

Rooms are super-plush, water pressure is fantastic, staff was super-friendly & although the TV selection wasn't all that great, we'd still stay here again - after all, the Hotel can't help if there wasn't too much to watch

(Come on - my parents have been married for 51 years....how much nightlife do you expect?! There WILL be TV)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HotelLondon, Manager at The Royal Horseguards, responded to this review
January 7, 2013
Thank you for your great comments, and I am delighted to hear that your parents had a wonderful stay with us. Thank you for choosing our hotel to be part of their 51th wedding anniversary celebration trip – we are honoured.

I am pleased that you enjoyed your rooms and found the staff to be friendly and helpful. As you say, our location is just great for getting to the main attractions of London. It certainly helps to keep life easy.

I am delighted to hear that you would return, and we hope to welcome you back soon!

Kind regards,

Bechir Messaoud
Operations Manager
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Letcombe Regis, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Itchy Bed/Bedbugs”
1 of 5 stars Reviewed January 2, 2013

Superficially this seems like a standard 5 star. Room was facing the river and view was fantastic- London Eye right opposite. . Was dog tired from buisness trip when arrived and went to sleep straight away. I am a deep sleeper however I woke up about 2 hours later feeling like something bit me and had itchy legs, moved to other side of the bed and hoped I was imagining things. Woke in the morning super itchy!!! The carpet was also a bit grey/not that clean. Go to the Corinthia 10 feet away, its fantastic and avoid this one.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelLondon, Manager at The Royal Horseguards, responded to this review
January 13, 2013
Thank you for posting your review. I was most concerned to read your comments. I wish you had brought them to our attention during your stay so we could have investigate this situation further. Could I please ask you to contact me so you can enlighted me with more information about this situation.

I hope you are fully recovered and the itchiness has gone away.

Kind regards,

Bechir Messaoud
Operations Manager
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Birmingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent hotel!”
4 of 5 stars Reviewed January 2, 2013

Me and my partner stayed here on New Years Eve and the location of the hotel is excellent! Just a few steps away from Embankment tube station and even less distance to the London Eye! Check in was very smooth and staff are excellent, they also mentioned they have a terrace we could view the fireworks on if we didn't want to go outside which was a nice touch.

We stayed in a deluxe double which was very spacious and the bathroom was gorgeous with the added bonus of underfloor heating! The only downside of the room was the view (or lack of!) on looking out the window all we had to look at was a concrete wall and other peoples windows! Would have been nice to know what the view would be like so we could have paid for a better room with view.

To eat we ordered room service which came from the restaurant One Twenty One Two and it was delicious! Next time in London i will have to visit the restaurant for a proper meal!

Overall it is an excellent hotel with a location that cannot be beaten and i think i will certainly be booking again at the end of this year too!

Room Tip: Ask for a room with a view when booking!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review
January 4, 2013
It was great to hear that you enjoyed your stay for the New Year’s Eve celebrations. I am sure you will agree the fireworks were fantastic.

As you say our location is great not only for the end of the year festivities, but also as many of the top London attractions are within walking distance from the hotel, and those further afield are easily accessible by the local tube and bus services.

I understand the disappointment you encountered with the view from your room. If you are returning next year you may want to consider booking an executive room with River view, guaranteed to make any stay extra special. But please book early to avoid disappointment, as these rooms sell out fast.

I am delighted to hear that you enjoyed your Room Service meal. I can highly recommend a meal in our One Twenty One Two restaurant the next time you are in the area.

We look forward to you returning to the hotel, possibly for next New Years Eve or even a little earlier.

Kind regards,

Bechir Messaoud
Operations Manager
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“The BEST...”
5 of 5 stars Reviewed January 1, 2013

If you're looking to treat yourself...this is the hotel for you. Wonderful location...steps from Embankment tube station. We upgraded to a room with a river view and it was well worth it. Easily the nicest hotel I've ever stayed in. The room was a great size. The windows were lovely and big. The breakfast is fantastic. If you're dining Monday to Friday...ask them for a voucher for a discount on breakfast. The service was impeccable from every person we encountered. I can't say enough about this hotel. Loved every second of being here.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this review
January 4, 2013
I am so pleased that you enjoyed your stay with us, and thank you for taking the time to write such a great review. I am pleased that you choose to book a River View room, as they always make a stay special. I will be passing on your comments about the impeccable service to the whole team, as it will make their day to read them.

We love every second of having you stay with us, and we can’t wait for you to come back.

Kind regards,

Bechir Messaoud
Operaitons Manager
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Additional Information about The Royal Horseguards

Also Known As:
The Royal Horseguards Hotel
The Royal Horseguards Hotel London
Royal Horseguards Hotel
Royal Horseguards London
Royal Horseguards
The Royal Horseguards London, England
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotels in London
#51 Family Hotels in London
#52 Luxury Hotels in London
#86 Business Hotels in London
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Hotel in historic Victorian building converted to Hotel in 1972. ... more   less 
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