I liked that children are welcome and the lounge area is not stuffy or too formal to help them feel relaxed and make the experience enjoyable. On the other hand, if I had been visting with just my husband, I would not have liked the disturbence of the crying and irritable children and general noise levels coming form other tables with children.
The children have a mini tea which comes with option of soft drinks or hot chocolate instead of tea which are refilled throught service. I didnt like the jam or nutella only sandwich options, seemed the' chicken nugget ' syndrome of most chain restaurants. Why cant the children have a more nutritional/ exciting selection? For instance Browns afternoon tea serve children the same food at either free or half adult price. I like that the leftovers were packed up to take with us and the children received a goody bag each.
For the adults, if you order champagne, you will have to drink this first before afternoon tea is served, so because of this our children had to wait for food. I found the shared stand between two containing just four finger sandwiches ridiculous. Yes of course you can ask for more, but each person should get a full serving of each filling option to begin.
I did not see a pianist but there was piped music. The toilets were very convenient and the standard I expect, moisterisers, cloths etc. The decor luxurious and foyer very inviting with christmas decor and roaring fire.
Champagne afternoon tea for two and three mini tea for our children (age 5,9 + 11) plus service charge £119.30. Everyone was full and satisfied when we left. Shame about the awful weather which made our arrival less spectacular than I had hoped having to dry off first.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 8, 2013
Thank you for taking the time to review your recent visit to the Royal Horseguards hotel, we were thrilled that you and your family enjoyed the experience and found the ambiance and relaxed service so much to your liking. We love the warm and friendly atmosphere that family tables inspire and find there is very little disruption from our smaller guests; in fact many find the experience has their children acting like proper little princes and princesses, conducting themselves on their best behaviour!
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Our children’s Mini-tea has been specially designed for a young and uncomplicated palette, and from our experience many children are not so adventurous to delve into the Forman's smoked salmon or Wiltshire ham and English mustard options available with our adult teas, however it is perfectly acceptable to request the adult varieties and flavours within the mini-tea options, so next time you visit please request this with our lounge team and I’m sure they will go above and beyond your expectations. I do hope your children found the fun spirited pastries and colouring books enjoyable!
We have reviewed your comments regarding the quantities of sandwiches and are happy to inform you that we have decided to amend the food delivery. Therefore instead of offering the usual unlimited refills of sandwiches, we will serve the full round per person in the first instance.
We take great pride in our award winning afternoon teas, which have been a huge success for the hotel and are constantly evolving the offer and product to improve upon the high levels we deliver. It is unfortunate you were not able to enjoy our live harpist and musicians on the time of your visit, our lounge team would be happy to let you know the dates they will be performing if you decide to return to enjoy the tea once again. Hopefully upon your return the weather will be more favourable and you may even get to enjoy our delightful sun terrace overlooking Whitehall gardens and the London eye.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.