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“royal horseguards hotel excellent location” 4 of 5 stars
Review of The Royal Horseguards

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The Royal Horseguards
5.0 of 5 Hotel   |   2 Whitehall Court, London SW1A 2EJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #76 of 1,065 Hotels in London
singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“royal horseguards hotel excellent location”
4 of 5 stars Reviewed September 14, 2011

We stayed 2 nights at the hotel. The location is excellent, short walk to Trafalgar Square and River Thames where the London Eye is. The Hotel Staff are friendly and helpful. The rooms are standard size for Europe like a studio unit less the cooking facilities. The furnishing is excellent with coffee and tea making facilities. For good deals book online for specials and prepayments. Make sure you bring along the reservation confirmation as well as evidence that you have made payment, just incase. We did not dine at the Hotel as it was quite pricy and around the Trafalgar area there are many diners that serve good and cheap breakfast.eg 10 pounds for 2 incl coffee. Transfers to and from this hotel can be easily booked online before you arrive.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, October 1, 2011
Thank you very much for reviewing your stay at The Royal Horseguards Hotel. It is fantastic to hear that you have experienced a friendly and helpful service from the hotel staff. We do indeed have some fantastic offers on our website and it is always worth checking what our latest offers are. I do hope that there was no further complication on check in despite the misunderstanding of the prepayment. It would be a great pleasure for us to welcome you back at The Royal Horseguards the next time you have reason to stay in London.

Kind regards,
Anna Marie Dowling
General Management
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2,526 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Troy, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2011

My husband and I spent eight nights at the Royal Horseguards from 9/2 through 9/9/2011. Everything about this property is outstanding. The staff is plentiful and attentive. The rooms are gorgeous and the bathroom floor is heated! There is a TV over the tub in the bathroom. The location is outstanding - walking distance to Big Ben, the Houses of Parliament, London Eye, National Theatre, many other theatres, and the Embankment Underground stop. We will definitely choose this hotel on our next visit to London.

Room Tip: The hotel is on a quiet street, with a park in front of the hotel and then the River Thames in front...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
It is fantastic to see that you had a fabulous week at The Royal Horseguards. Our guests who have the opportunity to enjoy a longer stay at the hotel can really enjoy all the aspects of the hotel and the five star service levels that we aspire to make as consistent as possible.

I was delighted to read your review and I have shared it with our team – I do hope we have the opportunity to welcome you back again in the not too distant future!

Kind regards,
Anna Marie Dowling
General Manager
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Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2011

The best thing we did was upgrade to a view of the river. Eventhough this is your hotel and yes you are only there to sleep, still it is a great view at any time of the day and wonderful to wake up too.

This hotel is also close to many popular sightes in the city and you are close to the metro station as well as drop-off and pick-up places for the double decker tour bus. I would suggest taking the double decker tour bus the first day so that you can figure out where everything is and get your bareings.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
Thank you for taking the time to share your views about The Royal Horseguards Hotel. You are absolutely right when you are saying how wonderful it is to wake up with the fantastic view we can offer from our river facing rooms.

I do hope you will have the opportunity to stay with us again, so you can once more enjoy the breathtaking views.

Kind regards,
Anna Marie Dowling
General Manager
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SF Bay Area
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 12, 2011

Royal Horseguards is definitely 5 star in location (1/2 block from Embankment stop in Underground and walking distance to major London attractions), amenities, service, and cost. Guest manager Mattheus was excellent!!!!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
Thank you very much for your kind words and indeed your praise for The Royal Horseguards Hotel. You managed to say with a very few words so many positive things about the hotel and its advantages. I already have forwarded your comments to Matthias, who was absolutely delighted to receive your feedback. Please do not hesitate to contact us directly if you wish to visit us again in the future.

Kind regards,
Anna Marie Dowling
General Manager
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Melbourne, Australia
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed September 11, 2011

5 STAR quality all the way although, i would venture to say 7 stars in my experience!! awesome establishment in a prominent position facing the Thames. The service was attentive, professional and faultless. We had a Luxury River View Room - with dual balconies overlooking the Thames, Parliment House and the Eye. Spotlessly clean, contempory in style, full bathroom with a tv mounted on the wall. From the grand reception room fully furnished in quality luxurious fittings with open fire places, fine art works, candle and floral arrangements to the restuarants and outdoor terraces, you felt very privilaged to enjoy such a hotel, where the overall feeling was of something very special you felt "cosy" at the same time because of the very intimate arrangements of sitting areas. Full silver service buffett breakfast, with a large selection of quality food. The concierge and the doorman catered to your every need in a friendly and efficient manner. This hotel is at the higher end of the budget, but worth every cent.
We would love to return in the future and can highly recommend anyone looking for something truely special staying here.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
Thank you for your fantastic feedback here on Trip Advisor following your recent stay at The Royal Horseguards Hotel. I think you described everything in your review as perfectly as the team here are always striving to deliver to all of our guests. We are very proud to be a five star hotel - and also at time of responding to this review we are in the top 50 hotels in London on Trip Advisor. I believe it is also our duty to demonstrate to our guests from all over the world what our great British hospitality is all about, especially when they have such a long journey to the UK like yourselves (from Australia). After all it is you and all our other guests who are returning to their hometowns & countries who we rely on to be ambassadors of our lovely hotel by being able to talk so positively of the experience you had whilst staying with us.

It would be a great pleasure for us to be your host once again if you plan to visit London in the future.

Kind regards,
Anna Marie Dowling
General Manager
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Northern Wisconsin
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 11, 2011

Stayed @ The Royal Horseguards for three nights.It is the very best in service & comfort. The staff went out of their way to be helpful. The room was huge by London standards. The hotel is located across the street from Embankment station & an easy walk to Trafalgar Sq. & Covent Garden. If you are going to London this is the place to stay. Don't let the price give you pause, it is worth it.We will be staying here again. For a great english breakfast, walk 200 meters east on Victoria Embankment from the Embankment station to The Embankment Cafe.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
Thank you for you lovely feedback following to your recent stay at The Royal Horseguards Hotel . It is our team who actually make the place “5star” and I am very pleased to hear that you felt that all the staff you encountered at hotel were very ready to go the so called “extra mile” to leave a 5 star impression on you. I will personally be sharing your review with our team here and thank them for putting in so much effort to ensure your expectations were exceeded. I am really delighted to hear that you would like to stay with us again on future visits to London. We all certainly look forward to welcoming you back for your next visit at our Hotel.

Kind regards,
Anna Marie Dowling
General Manager
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Telford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2011

From the moment we arrived until the morning of our depature we experienced real 5 star treatment. The hotel is situated near to the Embankment underground station and right by the Thames, but the surrounding streets were very quiet and peaceful. Our room was well furnished, with everything and more than you could have asked for. The restaurant (although we did not have dinner there) was light and airy and the food was excellent. Nothing was too much trouble for the staff, who were plentiful in numbers but not obtrusive. I would highly recommend the comfortable and well stocked bar, with its very more-ish cocktails. What a wonderful hotel.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, September 29, 2011
With delight I have read your kind words about your recent visit to The Royal Horseguards Hotel. I am very pleased that to see that you have experienced exceptional service levels throughout your stay. In order for our guests depart with that kind of impression of the hotel, we know every department and every member of staff needs to deliver a constant and impeccable service and clearly on this occasion they did!! I do hope that we will be able to welcome you back to the hotel again in the future, so that we once again can ensure that you are have a relaxing time and another 5star experience in the British capital.

Kind regards,
Anna Marie Dowling
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Romantic Hotel in London
#64 Luxury Hotel in London
#73 Business Hotel in London
#79 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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