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“Booked this hotel but got moved to another” 1 of 5 stars
Review of Executive Rooms London Kensington

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Executive Rooms London Kensington
3.0 of 5 Hotel   |   9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington) (South Kensington)   |  
Hotel amenities
Ranked #831 of 1,049 Hotels in London
York, United Kingdom
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
“Booked this hotel but got moved to another”
1 of 5 stars Reviewed September 11, 2009

I had booked a room but when I arrived to check in I was told there was no room available and I had to be transferred to another hotel in Bayswater. The staff were extremely unhelpful and quite rude. The hotel I was transferred to (Kensington Town House) was lousy. I will never book a Best Western hotel again if this is how they treat their customers, especially a lone female.

Stayed September 2009, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Sydney, Australia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 17, 2009

I booked over the net for the "Hogarth Executive Rooms" which showed a white building as the location. Upon arrival we were actually on the other side of the road from the white buildings in the Best Western by Shaftesbury, but the street address was correct??As we had just flown for 24 hours all we wanted to do was freshen up so we went up to our 3rd floor room and tried to access it, but the keycard wouldn't allow it to open. Back down again to reception and it opened this time to a very small but clean room. So small that you couldn't actually use the desk to write as the chair didn't have enough room to pull out to sit in, even if you were really small. Basically the room was well furnished with quality fittings, probably less or smaller furniture would have been better to move around. The bed was only a double size as nothing bigger would fit, but comfy. For location it was great, only 2 minute walk to the Tube railway station. The bathroom was small but very clean and useable. The room was advertised as having a refrigerator but on inspection there was no fridge and as we were only there for 2 days didn't bother about it as we were only there to sleep anyway. Internet access is available by cable only, not wireless.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chorleywood, United Kingdom
Top Contributor
203 reviews 203 reviews
83 hotel reviews
Reviews in 84 cities Reviews in 84 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 22, 2009

Stayed here for a business meeting in London as the rate was so low.

Was expecting a complete dive, but the room was actually very pleasant.

You have to check-in at the Best Western across the road and on subsequent visits, they have actually 'upgraded' me a a nice room in that hotel, which is fine.

Very randon microwave in a cupboard, but other than that, all you could ask for from a business hotel (or even a good base for a stag/hen weekend)

  • Stayed August 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ShaftesburyPR, PR Manager at Executive Rooms London Kensington, responded to this review, June 19, 2009
Dear Guest,
Thank you very much for your comments regarding the Hotel, we are happy to hear that you had a good experience with us, when you book again please do specify that you have stayed before as well - this will allow us to offer you membership to our loyalty programme.

Look forward to having you here again!

Best Regards

Public Relations @ The Shaftesbury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 17, 2009

OK, I work for over 20 years with the travel industry and select suppliers (airlines, hotels, etc.) for large corporations, hence I look at a property in extreme details. As I am always looking for hotels that I would put a business person in, I was attracted by the location and amenities offered by the hotel.

First and foremost there are truly two properties with the same address - The Best Western Shaftesbury Premier (a 70' concrete building) and the Shaftesbury Executive which is also referred to as Hogarth Execuitve Rooms by Shaftesbury (a 4 story townhouse across the street). This is all terribly confusing as the hotel staff seem to treat them as one and the same.

As I was arriving around 6am, I purposely booked the night before to make sure I have a room upon arrival. When checking in I was advised that they did not receive the late check-in message and therefore treated it as a now-show. In other words I was charged for the room and they still gave it away to someone else. Things can happen with reservation, however, to make this the customers fault is not acceptable.

Despite claiming they were absolutely sold out I was offered another room in the main building (Best Western Shaftesbury). The room was in the basement and had no windows at all - unacceptable. When I advised them I was suddenly moved to a main room in the building...temporarily as they said. After a 26 hour flight I finally took a nap just to be woken by staff, advising me that they now have a room in the Executive building (the townhouse across the street) and that they would be up shortly to move me again. I declined and told them that I would do this in the afternoon after resting. They were apparently not happy with that decision (as they already had a guest for the room they put me in temporarily).

All the hotel facilities are in the "old" Best Western building (restaurant, gym, etc.) and the Townhouse has only "executive rooms". Having see both rooms now I can assure you that there is NO difference between the rooms. The common areas are worn and look pretty bad. The rooms on the other hand were recently renovated and look as "good" as the pictures promise. However, the rooms are not maintained well at all. While the carpet in the center of the room is clean, all around the edges there is at least 2 centimeters deep border of dust (see picture). One light switch was broken and could only be turned by using your fingernail. The foot of the microwave was broken and held up with a napkin that was folder numerous times (see picture). The shower-head was covered in Limescale. The heater in the bathroom had rust-marks on the floor. The bathtub had mold (see picture). The window ledge was covered in cigaret buds, coffee utensils, etc. While the main building had cable TV (50+ channels) the executive rooms had only 8. The top of the closet where my luggage was stored was covered in dust (see picture). etc., etc, etc.

The short of it is that the hotel rooms are VERY small but nicely furnished, however, the property is very badly maintained and staff is very rude and unwilling to take responsibility for anything.

  • Disliked — Very badly maintained
  • Stayed February 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul
1 review
3 of 5 stars Reviewed December 17, 2008

it is an apart hotel by Best Western Premier Shaftesbury Kensington. I stayed in 613 for 5 nights. The room size is just about right, very clean, well decorated. The hotel is located 200 metres to Earl's Court tube station. You can have a very easy axcess to the sights. You have the breakfast room in the main hotel building. Orange juice, cheese, eegs,honey, jam,toasted bread ext plenty.Free internet is avaiable only via cable, no wireless in the rooms. Staff is very polite. No Problems. Around the hotel many restaurants of every kind.

  • Liked — location
  • Disliked — no wireless internet in the room
  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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UK
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2008

What a nice Surprise. We made the booking for this hotel through the London Premier Hotels website and paid £116.33 in total which was less than half the rack rate. We were lead to believe the nearest tube station was Gloucester Road, don't be fooled!!!!! the nearest station is Earls Court, a couple of minutes walk away. The hotel is located in a nice quiet location with every possible restaurant, take away, pub and bar within very easy walking distance. We choose this hotel as we were going to see the Good Food Show at Olympia which is ideal, one stop away on the tube from Earls Court. We booked a Deluxe Room which included lots of extra, such as loads of toileties, robes, slippers, a bottle of wine (on request but we were not charged for!) and a microwave. The breakfast was included in the price, very fresh, actually hot and the staff, well lets just say they had character! The gentleman overseeing the breakfast sitting was extremely friendly and could not do enough for anyone. I would certainly recommend this hotel to anyone and when I searched for this hotel on TripAdvisor it seems to be the wrong one, so I have started up a new review so there's is no mix up .....

  • Liked — Everything
  • Disliked — Nothing
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ireland
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 18, 2008

Despite some reservations about the place over reviews posted my wife and I had a most enjoyable stay at this hotel recently.It's location is superb-just three mins walk from Earls Court Tube Station and ten mins walk to Kensington High St.The hotel has undergone substantial refurbishment and the rooms are quite comfortable if a little on the small side.The bathrooom in particular was quite superb and spotlessly clean.We were able to check in and access our room on arrival at 11am which was a bonus.Staff were professional and helpful.Even though the hotel website specified the hotel did not have a bar it was nonetheless possible to obtain alcohol on the premises as they offered "happy hour special cocktails".
Located in a quiet street our room was street facing but we experienced no street noise whatsoever during night time.
This hotel offers superb value for money and I will definitely stay there again.

  • Liked — Good value for money,clean accomodation,good location
  • Disliked — n/a
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Rooms London Kensington

Address: 9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #831 of 1,049 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Executive Rooms London Kensington 3*
Number of rooms: 14
Official Description (provided by the hotel):
Small hotel with comfortable accommodations, restaurant & parking; situated in Kensington Borough. ... more   less 
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Also Known As:
Executive Rooms London Kensington England

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