Stayed here with my sister for a short break as a post exam treat 7-10th June. This is gonna be a long one!
Our experience with the Millennium Knightsbridge Hotel started in January when we booked as part of the winter sale meaning we go a twin room for three nights for £360 rather than the full price of around £540. From the get-go the experience of just securing my booking was dreadful. I paid on debit card and a week later when reviewing my spending I realised I hadn't been charged, but the hotel hadn't even bothered to get in touch to alert me that there'd been a problem. Queue endless calls and emails to the reservations department on my part trying to the problem straightened out. All correspondence I had passed the blame and promised I'd be updated regularly (as there was apparently problems in accounts) but I never was and the staff I spoke to over the phone only exasperated things as I couldn't understand them and they couldn't understand me. This was all very frustrating considering I'd been told at first that my reservation would be held no matter what and I could pay when I got there only to be told later that I only had two weeks to pay or it would be cancelled. The day before it was due to be cancelled I received my new credit card from the bank therefore was able to pay, with no thanks to Millennium Hotels.
After this experience I was struggling to look forward to my stay and he negative reviews left my others only heightened my fears. However upon arrival I was pleasantly surprised. From the outside it doesn't look like much, in fact my sister walked straight past it, but inside the place is spotless. It's easy to see why others thought reception staff were rude as they weren't very chatty and a smile was a rarity, however they weren't rude and we checked in quickly and without fuss. Although being asked to wait 30mins for a room with a view (which we had prearranged with the hotel) after travelling 5 hours to get there was frustrating. Needless to say we passed that offer up and instead opted for a ready room with a lovely view of the of the triangular roof. Oh, and we were also given complimentary wifi too! We didn't use it but it was much appreciated all the same.
I can't comment much for attitudes of the other staff or the bar or restaurant as we didn't really spend much time in the hotel, preferring instead to actually see the London attractions. However, I must comment on the maid service, which was excellent and a credit to the hotel. The bathroom was spotless everyday when we came back to the hotel, clothes and pyjamas left out were neatly folded, lovely fresh towels and the toilet roll was folded into a cute little triangle too! After a visit to the aquarium the maid left my turtle plushie resting adorably against my pillow. How sweet! Little things leave big impressions.
Additionally, I must also commend the hotel for their ability to squeeze so much furniture into such a small room. The other reviews aren't lying, the rooms are small (even for London), and into our tiny room were two single beds, a bedside table, a desks and chair, a sliding wardrobe, an armchair and a leave flat screen tv on top of a huge stand with drawers and shelves. Whilst this didn't bother us (as we shared a room for twenty years), some may find this too cramped. Likewise, in order to actually fit all this in the room the twin beds were pushed together in the centre of the room like a double bed. Again, okay for us sisters however for those who are only friends this could be a little awkward as I often awoke in the night after being kicked back onto my bed by my big sis. Also, on one occasion we awoke in the morning to suffocating heat (it was very very hot in London during our stay) and we were startled to find the windows don't open. Perhaps understandable considering it is London and we have a roof level room, however all the same I've never been in a hotel where I wasn't trusted enough to have actual working windows. We didn't spot the air con at the time, to busy choking to death on the heat, however even our maid must have been dying in our room (or at least took pity on us) as to our rescue she came and when we arrived back to the hotel that afternoon the room was lovely and cool with the air con blowing away. Ten points to the maid!
With all this in mind, our stay at the Millennium Knightsbridge was very good. Lovely comfy beds, brights and spotless rooms and bathrooms, great big TV and top location (although we were too intimidated to actually go in any of the designer shops). The problems mentioned above were minor problems with the hotel, however I do have one major grievance with the room. And that is power sockets. We had one. One three pronged socket. Two once we unplugged a lamp. And that was all we could unplug as all other appliances had this weird hobbit sized three pronged plugs. Both were also underneath the desk. We are young women and therefore able to crawl under the desk, however I'm worried that other, older or less physically able guests would struggle to merely charge their devices. Is this a ploy to save on the electricity bill by trying to restrict how much each guest can use? I sure hope not! In 2014 having barely accessible sockets (and non standard sockets) is simply unacceptable. Luckily I had packed my portable charging pack so I was able to charge my other devices without connecting to a wall socket, however others won't be so lucky. This needs sorting.
Did we enjoy our stay? Absolutely. Were we happy with our room? To an extent. Would we stay again and/or recommend to others? No. We didn't pay full price but even then I don't think three nights here was worth £360 never mind over £500. Despite it being a lovely hotel it is more than clear that you pay for the location here rather than the hotel. Get a cheaper hotel, more central and with more value for money.
- Official Description (provided by the hotel):
- Stylish, Contemporary Hotel with 3-story glass-roofed atrium highlighted by polished steel spiral staircase. ... more less
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- Also Known As:
- Millennium Knightsbridge London
- Hotel Millennium Knightsbridge
- Millennium Hotel London Knightsbridge England