We booked our stay at the hotel 4 months before arriving. When we arrived there was a family in front of us who's reservation was wrong. They had booked a triple room but I over heard the staff telling them that they don't have any triple rooms. As they were with an 8 year old the parents had to be seperated and one had to stay with the chlild. So when i got up to the desk, i knew in advance there was going to be a problem as i had booked 1 double and you guessed it... one triple. I was told i had only booked a double until i showed them my booking form. So then they send us off to the lounge to wait to see what they can do. in the end we managed to get a 2 doubles and a single which was fine for us but if we had had a child we would have had the same problem as the previous couple. After talking to other people in the hotel, messing up the reservations seems quite normal. one family from australia had their 2 children in one room and the parents in another but the rooms were at total opposite ends of the hotel.
The hotel in general is clean and in easy reach of paddington station. a hint though.... if there's 5 of you, get a taxi from euston instead of paying on the tube. they both cost £20 and a taxi is much more comfortable!
The breakfast was ok, plenty to choose from, thought orange juice was foul. also make sure they don't try to charge you for english breakfast when you check out. we had booked it but they told us we had only booked a continental breakfast..... when you go down for breakfast there is a choice but you are not told that full english costs more!
Another recommendation to the hotel is to get a lift installed ion the refurbished part of the hotel..... 6 flights of stairs 4 times a day is no fun for anyone, least of all the maids who have to drag up and down heavy loads of laundry!
I'd recommend this hotel to back packers and 1 night stayers. we stayed for 2 and it was enough.
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- Best Western Paddington Court Hotel
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- BEST WESTERN Shaftesbury Paddington Court London England