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“Happy to come back, looking forwards to the re-opening” 5 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #543 of 1,065 Hotels in London
UK
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
“Happy to come back, looking forwards to the re-opening”
5 of 5 stars Reviewed 2 days ago NEW

When I arrived, I found that due to over-running renovation work, I'd been moved to the Park Grand hotel around the corner (splitting this review, and putting that part of the stay there).

I understand that this was because the BWSPC is being renovated to the PG standard - if the prices are not elevated, this is going to be great! Although from some of the reviews, I am guessing the room size is similarly going to be small - if this matters to you.

I was very supprised to hear that some people have complained about having been moved, as the alternative is just around the corner, you are escorted there by staff (who carry your bags). The PG is a much better hotel than I was expecting for the price paid to the BWSPC, and the staff there are just as good. Oh, and I had a free breakfast to make up for the 'inconvenience'.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Service
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1,863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wassenaar
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the Best Western Shaftesbury Paddington, this hotel lies in a nice corner of streets north of Hyde Park, decidedly different to lots of less nice streets in the neighbourhood.

Rooms are tiny but adequate, modernised, and well priced. This time however they failed to mention their lift was not working due to renovations at the hotel. These are quite extensive and the hotel should warn customers of this on their website and before checking in. I only found out after checking in and having completed payment for one night. Six stairs to get to the third floor is a bit much, they offered help with the luggage but I only had a small bag. So watch out for this before booking, it should be finished in a few months they said

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for couple of days. Room was soooooooooo small, I just couldn't move around. No place to keep suitcase. Study desk filled with coffee and other condiments - no room to keep the laptop. Bathroom sooooo small I had to struggle to take shower. Not at all worth the price I paid.

Room Tip: Take a room only if you get on the front side. Rear side rooms are small.
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  • Stayed November 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Great check in and extremely clean and modern single (small) bedroom. Good and Warm with tea, coffee and microwave. Good sized TV with Freeview. I was there 2 nights and surprised to find a complimentary fruit bowl for the second night. Breakfast surprisingly good - cold buffet and very good help yourself cooked buffet with excellent sausages. I have stayed in many Paddington Hotels - very variable - this one is excellent value, convenient with particularly helpful staff. Good quick free WiFi too

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, 1 week ago
Dear Guest
I'm gratified to hear that you enjoyed your stay the Best Western Shaftesbury Paddington Court London. Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the Best Western Shaftesbury Paddington Court.

Kind Regards,
Vinayak Girgune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel for one night at short notice.
The staff are excellent they really understand good customer service. The room, although a bit on the snug side was well appointed and very clean.
The following morning I stayed in the hotel while my husband went to a meeting and the staff were very helpful, storing my luggage and arranging a lunch in the bar area although I was a bit early.
The only downside was the very noisy families occupying 2 rooms next to mine, they had several conversations in the corridor after midnight, I could have complained but decided to take a night off!
Not the hotels fault and I would stay again. It is also very well located for Tube stations and Paddington.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, 6 days ago
Dear Guest,

I would like to thank you for taking the time to write a review on Trip Advisor with regard to your stay at Best Western Shaftesbury Paddington Court London.

I am very pleased to you got a very good lastminute deal and booked our hotel. Entire team is very happy to see your comment.

Looking forward for welcome you again in near future.

Kind Regards,

Vinayak Girgune
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed with many hotels,part of my job being traveling, but in any of them I haven't received the service that I received here.Ruxi is the friendliest yet very professional guest relations staff that I ever encountered.from the moment I checked in untill I checked out I was treated like I am the most important person.it didn't even matter anymore the size of the rooms and the age of the building.Every single person in that hotel makes up for all the cons.would definately come back after refurbishment.
Many many thanks to Ruxi one more time.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, 6 days ago
Dear Guest,

We appreciate your fabulous feedback on this forum.

We are pleased to read that you liked your stay with us which shows the quality hospitality experienced here at BEST WESTERN Shaftesbury Paddington Court London. All team members including Ruxi is very proud to receive a glittering comment.

We are already looking forward to your next visit.

Warm Regards,

Vinayak Girgune

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#317 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
Number of rooms: 200
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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