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“Average ” 3 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #516 of 1,054 Hotels in London
Bethesda, Maryland
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Average ”
3 of 5 stars Reviewed 2 days ago NEW

I can not say this hotel is up to Best Western standards . In fact the rooms are as any other hotel in the neighbourhood.Very small, tiny bathroom, hard bed.Nothing special and really small. The location is OK for Paddington , but its not a Best Westrrn hotel

Stayed January 2014, traveled on business
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1,744 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
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English first
London, United Kingdom
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in this hotel for 3 nights. Good sized well equipped room with a very comforable bed. Nice having a fridge in the room and good selection of toiletries. Aircon worked well to chill the room down.

Food in the basement breakfast room was very good, waiting staff very polite, although the hats they are made to wear look silly.

The only down side were the fire alarms going off twice.

Would stay here again

Room Tip: Join the Shaftesbury Hotel Chain loyalty scheme for cheaper rooms and free breakfast.
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  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The rooms are too small but will take the club room next time. Every other thing about the hotel is perfect. Very neat environment Staffs willing to help. (RUXI) the amazing staff made my stay more comfortable .Good location....

  • Stayed September 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Arrived here after sister hotel we originally booked had water damage.

Complimentary breakfast and upgrade on room. We were contacted by the staff at every step to ensure all was satisfactory and nothing was too much trouble.

We could have had a nightmare weekend given the change of hotel. However it turned in to a great weekend stay and smiles all round.


Great staff, great hotel, great customer service.

Thank you

Stayed September 2014, traveled as a couple
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Bridgend, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago

The location of the hotel was great for getting about London. The room description was Deluxe Double room Spacious room. My husband had to climb over me to get into & out of bed, you couldn't walk around the bed. Not good for a four star hotel.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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Ljunghusen
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

As always in London I don't expect a lot for the money spent. In this case it was very much so the 4 nights the stay lasted. The room I got was tiny, the smallest I have ever had in a hotel. The bed was touching the walls on 3 sides, seriously. Only a tiny part of floor left next to the bed. The bath room was of course also small but the problem was the shower. Again a tiny one, 60 by 60cm, so if you drop the soap you can't pick it up. Cleaning was not top notch, as is the case quite often in London.
The location is excellent, very close to the Tube and Paddington station, Hyde Park is just next door. The breakfast was very good, as it often is in UK, with hot and cold things, fresh fruit sallad is always appreciated. The staff were trying but were not that good, probably in training or something because checking in took a lot of time and check-out was even worse. All in all I would say this is an average 3-star hotel in London, NOT 4-star as they claim.

  • Stayed September 2014, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 1 week ago

Very clean newly refurbished executive room on the newly acquired wing across the road from the main hotel. Very clean and the service pretty good. Very accommodating and friendly staff. Shame some of them (Eastern Europeans) could not speak English very well or not at all. The rooms are a bit small, really suitable for one person with an average sized suitcase. The room had a fridge, a microwave and tea/coffee making facilities. Very good location. Close to the tube, overground train, Heathrow express, taxis and loads of buses. There are a couple of mini cab places too. Oxford Street is a walking distance. Laods of places to eat and drink. Very good.

Room Tip: If you are not very fit ask for a ground floor room. There is no lift in the new wing, so getting a...
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  • Stayed August 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, yesterday
Dear Passwell C,
I would like to thank you for taking the time to write a review for our hotel on Tripadvsor. Your feedback is very important to us here at Best Western Shaftesbury Paddington Court London.
We are so happy to hear that you enjoyed the comforts of our newly refurbished executive rooms.
It bring us great joy to hear that the location of our hotel along with the rooms and amenities provided have been convenient to you during your stay with us.
We hope to see you again soon.
Warm regards,
Vinayak Girgune
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#306 Luxury Hotel in London
#341 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
Number of rooms: 200
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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