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“My stay at Best Western Shaftesbury Paddington.” 4 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #514 of 1,054 Hotels in London
1 review
“My stay at Best Western Shaftesbury Paddington.”
4 of 5 stars Reviewed 3 days ago NEW

The rooms are too small but will take the club room next time. Every other thing about the hotel is perfect. Very neat environment Staffs willing to help. (RUXI) the amazing staff made my stay more comfortable .Good location....

  • Stayed September 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,742 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
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Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Arrived here after sister hotel we originally booked had water damage.

Complimentary breakfast and upgrade on room. We were contacted by the staff at every step to ensure all was satisfactory and nothing was too much trouble.

We could have had a nightmare weekend given the change of hotel. However it turned in to a great weekend stay and smiles all round.


Great staff, great hotel, great customer service.

Thank you

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgend, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The location of the hotel was great for getting about London. The room description was Deluxe Double room Spacious room. My husband had to climb over me to get into & out of bed, you couldn't walk around the bed. Not good for a four star hotel.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljunghusen
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As always in London I don't expect a lot for the money spent. In this case it was very much so the 4 nights the stay lasted. The room I got was tiny, the smallest I have ever had in a hotel. The bed was touching the walls on 3 sides, seriously. Only a tiny part of floor left next to the bed. The bath room was of course also small but the problem was the shower. Again a tiny one, 60 by 60cm, so if you drop the soap you can't pick it up. Cleaning was not top notch, as is the case quite often in London.
The location is excellent, very close to the Tube and Paddington station, Hyde Park is just next door. The breakfast was very good, as it often is in UK, with hot and cold things, fresh fruit sallad is always appreciated. The staff were trying but were not that good, probably in training or something because checking in took a lot of time and check-out was even worse. All in all I would say this is an average 3-star hotel in London, NOT 4-star as they claim.

  • Stayed September 2014, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 5 days ago NEW

Very clean newly refurbished executive room on the newly acquired wing across the road from the main hotel. Very clean and the service pretty good. Very accommodating and friendly staff. Shame some of them (Eastern Europeans) could not speak English very well or not at all. The rooms are a bit small, really suitable for one person with an average sized suitcase. The room had a fridge, a microwave and tea/coffee making facilities. Very good location. Close to the tube, overground train, Heathrow express, taxis and loads of buses. There are a couple of mini cab places too. Oxford Street is a walking distance. Laods of places to eat and drink. Very good.

Room Tip: If you are not very fit ask for a ground floor room. There is no lift in the new wing, so getting a...
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  • Stayed August 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for 8 days with multiple issues. Our main problem was the fire alarm went off 3 times during that period. The scariest time was at 3am waking the entire hotel up. As we all ran outside there was no hotel staff to help us. They gave us no information as to what was happening. When we asked we just got "I don't know" as an answer. Our room was good but the view we had was a bunch of dead birds. We asked them to remove the bodies, which they did, but it was so disgusting out the window we just had to keep the curtains shut. Our fridge in the room was warmer than the room so we asked to have it fixed. Staff just informed us it was an icebox and not a fridge. The customer service here is completely absent. The lobby is so packed there's no getting help for anything. If you're not out of your room by 10am the room simply doesn't get cleaned. We had ours cleaned 2 times in 8 days. Very disappointing considering the high cost.

Stayed September 2014, traveled as a couple
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 1 week ago

Staying here for 5 nights. Will be checking out tomorrow. The room is ok. Since it's in the basement (even though I asked for a higher floor when I booked thru Agoda). It does have musky smell. Since we spent most of our time outside, we didn't bother bout it. The other review bout the bathroom is true. It is small, no place to put the toiletries. The only thing that I found a bit strange is that the housekeeping never replace the toiletries. 2 shower gel, 2 soap bar, 2 shampoo, 2 body lotion and 2 shower cap for the past 3 days for 2 person. When I requested extra toiletries yesterday they gave me 2 shower gel, 2 shampoo and took away the 2 body lotion that I didn't use. No extra shower cap. Maybe it's the hotel policy not to provide extra ????? The location is good. The men at the reception are friendlier than the ladies. Will I stay here again, the answer is "yes" if it's a better room and better rate.

  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, 2 days ago
Dear srivs70,

Thank you for taking the time from your busy schedule to write a review for our hotel on TripAdvisor.

Please accept our sincere apology for the inconvenience caused to you during your stay, we strive to make each of our guest stay comfortable and enjoyable.

I was surprised to read that you did not receive the appropriate toiletries during your stay. Please be informed that we replace toiletries like shampoo, shower get etc. every day for our guests and if any guests requests for extra toiletries we offer immediately. However we have taken your feedback and will be discussed in ourhousekeeping meeting.

However, please provide your booking details on vinayak@shaftesburyhotels.com in order to investigate the matter thoroughly.

We look forward to seeing you again on your next trip to London.

Kind regards,
Vinayak Girgune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#303 Luxury Hotel in London
#339 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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