This hotel is a 5 minute walk from Paddington station. I was greeted by Ivan (a trainee) who took 7 minutes (that's a long time) to check me in. He was so focused on the computer that I had no idea what was taking so long until I asked him. Then he said there was a problem with the printer. I had to give a £10 deposit for 'if I broke anything in the room!' (totally ridiculous) before I was given my key. The hotel is like a rabbit warren and there's no lift - OK to go up as someone will take your case for you but a pain in the butt to go back down again. My double room was OK for just me but where you'd put your cases if there were 2 of you is anyone's guess. The bed was also tiny (2 people? - no chance). The windows are old-fashioned single glazed ones and I heard everything going on outside - cars and buses passing, people walking and talking, car doors slamming, etc. Finally got to sleep at about 3am. Check-out was, unfortunately, also by Ivan and took almost 10 minutes. This time he had to reprint my registration card as they'd lost it from the previous evening and needed to check my signature from the receipt I'd been given for my £10 deposit - a total nightmare. I only know this because I had to ask what was taking so long. Check-out was done in almost total silence and when I was finally given back my £10 I wasn't asked if I'd enjoyed my stay, given a smile, told 'goodbye' - nope, total silence. I was appalled and will not stay in this hotel again.
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- Best Western Paddington Court Hotel
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- BEST WESTERN Shaftesbury Paddington Court London England