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“Booked but didnt stay” 4 of 5 stars
Review of Shaftesbury Paddington Court London

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Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London)   |  
Hotel amenities
Ranked #530 of 1,052 Hotels in London
Grantham, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Booked but didnt stay”
4 of 5 stars Reviewed May 21, 2013

Just thought I would leave a review to say that following some problems at the hotel they arranged to move us elsewhere before we arrived. In difficult circumstances the staff should be complemented on their handling of the situation and given that one of the key reasons for choosing this hotel was its proximity to the Albert Hall their willingness to arrange transport for us to get there from the new hotel which was some distance away!
Thank you for not spoiling our weekend!

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 23, 2013
Dear Guest,

Thank you for taking the time to share your recent experience with us.
It was a real pleasure to read your review, your review is very much appreciated by all of the staff at the hotel - and I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,001 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
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English first
Toulouse, France
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 17, 2013

I stayed in this hotel 3 weeks ago and had a very small double (not enough room for one). This time I was upgraded to a "Club Room" which was excellent, once you had negotiated the intricate route!
The English breakfast was very good except the scrambled egg which is always disgusting.
Staff always very polite and helpful but check in/out always takes too long

Room Tip: Just insist on a good size
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 23, 2013
Dear Guest,

It’s a great pleasure to read about your experience in Best Western Shaftesbury Paddington Court. Thank you for your appreciation for our staff, I will share it with the team on our next staff meeting.
We will take in consideration all the points raised by you in order to ensure a better experience in the future for all our guests.
I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
3 of 5 stars Reviewed May 14, 2013

There is a continental breakfast that is good value for your money, you get coffee served to you at your table! Lancaster Gate metro was handy. Hyde park is just a couple of blocks away, great for a walk or picnic. Tesco is a great grocery store if you want snacks for your room.. The double decker bus
( the Original) was fantastic, great way to see the city. About a 45 minute walk from the hotel to Buckingham Palace.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 23, 2013
Dear Guest,

Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London.
It was a real pleasure to read your review, thank you for taking the time to share your feedback.
Your review is very much appreciated by all of the staff at the hotel - and I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2013

My wife and I stayed at this hotel for our first trip to London. Our first room was too small for the two of us for a week but the front desk was happy to move us into a larger room the second day and it was much more comfortable. The hotel was very clean with modern bathrooms and finishes. The staff was very friendly and provides an excellent breakfast which is very convenient for travelers with busy schedules. Its located close to Paddington station and the bus lines. Lots of good restaurants in the area and Hyde park is a short walk. Great value for London.

Room Tip: Rooms away from the street are quieter. Some rooms are very small and may be ok for a short stay. We...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 20, 2013
Dear Guest,

I'm gratified to hear that you enjoyed your stay the Best Western Shaftesbury Paddington Court London.Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the Best Western Shaftesbury Paddington Court.

Kind Regards,
Vinayak Girgune
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
1 review
5 of 5 stars Reviewed May 12, 2013

The bed was delicious, located 10mins walk to 2 nearest metro stations, has grocery stores and restaurants nearby. Beware a bit of stairs at the entrance to get to the lift and some more stairs to the rooms though if you're carrying heavy luggage and showers are a bit tiny for someone who's bigger or taller, and extremely slow internet if you're staying for work purposes.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 28, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. We will take in consideration all the points raised by you in order to ensure a better experience in the future for all our guests.
I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 12, 2013

While staff was very friendly and helpful, and the location within walking distance of Paddington Station, I was however a bit dissapointed at the minimal size of my room. Agreed, as a single travller you are alwas put into tiny rooms, and that's why I had booked this accomodation as a "superior" single room (descibed as a spacious room) at a higher price that I would have paid at another Best Western Hotel, e.g. in Pimlico. Regrettably, the only thing spacious about this room was the TV, which I could well do without. The bathroom very tiny making it impossible unable to close the door when using the WC. However the bed was very comfortable and the room itself very clean, with the exception of the bathroom floor, which could have used a daily mopping.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 31, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. We will take in consideration all the points raised by you in order to ensure a better experience in the future for all our guests.
I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed May 12, 2013

The hotel is in a fantastic location so we were out all day everyday and had a wonderful time in London. Our booking specified a spacious double room so we were very surprised at the tiny size of the room! It was just as well that Emirates lost my husband's luggage because it wouldn't have fitted in the room! I had to climb across the bed to get to the bedside cupboard, which also had to double as a bedside table, with the door open. We managed just fine, but we are always looking to see what could be managed by our friends and families who are aged or have disabilities - and they certainly would not have a comfortable stay here in this hotel. Wouldn't have minded at all if the advertising was more accurate and the pricing adjusted according to the actual room that you were allocated.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at Shaftesbury Paddington Court London, responded to this review, May 23, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad.

Unfortunately our standard rooms can sometimes seem small due to the nature of the hotel and it’s design, however we do have larger doubles and studio suites available that I’m certain you would find much more comfortable.

I hope that we will have the opportunity to welcome you again soon.

King Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London)
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#323 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Paddington Court London 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
Shaftesbury Paddington Court London England

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